Briargrove at Vail

Reviews

• MR

  Mandie Ruiz

  Jun 23, 2026
  1.0
  We should not set up tours if the units are not available. If there is an application in process that unit should be taken off the market. Don’t waste people’s time. I see why ratings are soo low here. Let me respond to your response. First of all, I have NEVER toured your apartments. You have me confused with someone else. I wasn’t a walk in either. I called and made an appointment to tour. How about we collect the correct information prior to responding because your “records” are seriously incorrect.
• BS

  Blue Smith

  May 7, 2026
  1.0
  From the start it was a mess up.. moved in sink was filled with piping debris or something. It and they didn't clean that up before my . Refrigerator leaving puddles on the kitchen floor. AC was not cooling my apartment. does not work in the primary bedroom and it's a one bedroom apartment. The window literally had stained condensation as to where you can't see out the window. I asked and the repair team put cardboard in my window for five days to come back to install a window that flew out on a stormy rainy night that soaked my bed my floor and the next morning to get cardboard reinstalled. To follow up with that they water off for hours out of the day at least three times a month every other month another problem my water pressure wasn't working as to where I wasn't receiving hot water for at least two months or more wasn't really keeping track. Mind you when I put in these request to fix my apartment. I make sure I put do not enter my unit without my presence, but they do anyways and then say sorry afterwards but maintain entering. One maintenance guy entered while knocking didn't even give me a chance to get up to respond like just because I have a my apartment. Doesn't mean use it. The wall walls are hollow as I can hear my neighbor talk on the phone from my restroom. Not to mention I have multiple noise complaints even received when when I wasn't even home. I could go on.. beware before you lease here.
• MM

  Maria Moncada

  Mar 31, 2026
  5.0
  Quiero mostrar nuestro agradecimiento hacia Raquel y Angie que siempre han respondido nuestras preguntas y se han mostrado muy servicial. Por ejemplo hoy Angie se acercó a mi puerta a ofrecerle un huevito de pascua a mi bebé, fue muy feliz!!
• LB

  Lamari Brown

  Mar 9, 2026
  3.0
  I’ve lived at this property since 2022, and overall it has been a good place to stay. The property itself is well kept, I’ve felt safe here, and I haven’t had any major issues during my time as a resident. That’s important to me, especially as a parent. I do want to specifically recognize Raquel in the front office. She has been consistently amazing since 2022. No matter how many property managers have come and gone (I believe we’ve had three or four during my time here), she has always remained professional, kind, and helpful. Anytime I’ve needed assistance, she has stepped in and handled things without issue. Unfortunately, I cannot say the same about the current leasing agent in the front office. I’ve had multiple experiences where I felt dismissed or treated poorly when asking simple questions or requesting assistance. The response is often just “you can send an email,” rather than addressing the question in person. Most recently, I came in needing a copy made of my daughter’s birth certificate for school because the resident copy machine wasn’t working. I was essentially ignored until Raquel came out and immediately helped me without hesitation. It shouldn’t require another staff member stepping in for basic assistance. I have previously raised concerns about this leasing agent’s attitude and behavior toward me with management, but I’m not sure if anything was ever addressed. Additionally, there are occasional water shut-offs during the middle of the day, which can be inconvenient. And while the property itself is good, the consistent turnover of property managers does not create a sense of stability for residents. Overall, the property is good and I’ve appreciated my time here, but due to these ongoing concerns, I likely will not be renewing my lease this year.
• SS

  Steve S

  Nov 10, 2021
  4.0
  Lived here 2 years and overall had a good stay. Pros: Leasing Office staff were always super nice and helpful and were great to deal with before and during Covid and the crazy snow storm back in February 2021. Staff was always willing to work with you and help. I enjoyed my time living there. Maintenance was super on top of things. Always got things taken care of the very next day. Honestly any and every issue was handled great. Landscaping was regularly well maintained. Package Delivery was pretty good too. Very clean, well kept complex, very communicative about things and changes, quiet and safe. Never saw or heard of any car break ins during my stay. Easy to pay rent and do maintenance requests online. It is in a nice area with multiple apartment complexes around and has a park you can walk to. Super close to the Turnpike, Tollway, supermarkets, restaurants, so whatever you may need is just a block or two away. The cons: Finding a parking space at night was often difficult. There were times I couldn't find a spot. So, I do recommend getting one of the covered reserved spots if you can. Once I did that, never had an issue. Guest parking was a bit tough at times too as there are no dedicated guest spots. Neither pros nor cons , more like fyi: Like another review said yeah lots of planes do fly by, but not much at night. It affects the whole area not just this complex due to the Addison airport nearby, but it still is a quiet neighborhood. Lastly, the front gates would often stop working but would stay open when it did, and they would quickly fix it. Other than the limited parking, overall great staff, maintenance, and time here.