Briargrove at Vail

Reviews

• MM

  MJ

  Sep 14, 2026
  1.0
  Negative stars would be given if possible. The office lied and messed up then just blamed a "new person" and refused to uphold their end of things, forcing me to stay in my apt an extra six months or have to pay to break my lease. It is entirely the fault of the company, train people better or fix your mistakes if you can't provide proper training. They also kept my deposit and charged me a lot of money to replace the carpet when I moved out. I asked for photos of what could possibly be the reason, as I am very clean and there was absolutely no damage or staining when I left, and they sent me photos of A DIFFERENT APARTMENT, that I had never even been to. I moved states away, they knew this, so I was not able to refute it and had to pay to avoid issues with getting apartments in the future. Absolutely disgusting business practices. You should all be ashamed of yourselves for taking advantage. Another note.. I lived there for years, they never had any issues or problems with me. I always paid rent a week early. When the pandemic started the company I worked for was denying my pay because they were going out of business and I was in the process of having legal get my checks. I was not paid for months and used the majority of my saving to cover rent and other necessities. When I knew I was not going to be paid on time for the next month's rent I reached out to management to explain the situation and told them I was finally going to be paid but not until three days after rent was due. I asked them if they could please waive my late fee this one time and the office said maybe, if the manager is okay with it. They called and the manager said no, absolutely not. I understand it is not the fault of the property that I was not being paid but to have absolutely no sympathy or actively choose not to give a perfect tennant the smallest break is so petty and sad, especially during a world wide pandemic. I would frequently have maintenence issues and sometimes the maintenance people would try to enter my home with absolutely no warning. This is unacceptable. My apt also always had cockroaches. They live in the walls and the floors, my cat would constantly be found trying to play with them. I have lived in some pretty rural areas and have never had as many insects in my apt as I did living here. People would constantly use the spot in front of my garage as parking and management did absolutely nothing about it. I had to call the police multiple times to have cars towed when it should and could have easily been handled by management.
• MR

  Mandie Ruiz

  Jun 23, 2026
  1.0
  We should not set up tours if the units are not available. If there is an application in process that unit should be taken off the market. Don’t waste people’s time. I see why ratings are soo low here. Let me respond to your response. First of all, I have NEVER toured your apartments. You have me confused with someone else. I wasn’t a walk in either. I called and made an appointment to tour. How about we collect the correct information prior to responding because your “records” are seriously incorrect.
• BS

  Blue Smith

  May 7, 2026
  1.0
  From the start it was a mess up.. moved in sink was filled with piping debris or something. It and they didn't clean that up before my . Refrigerator leaving puddles on the kitchen floor. AC was not cooling my apartment. does not work in the primary bedroom and it's a one bedroom apartment. The window literally had stained condensation as to where you can't see out the window. I asked and the repair team put cardboard in my window for five days to come back to install a window that flew out on a stormy rainy night that soaked my bed my floor and the next morning to get cardboard reinstalled. To follow up with that they water off for hours out of the day at least three times a month every other month another problem my water pressure wasn't working as to where I wasn't receiving hot water for at least two months or more wasn't really keeping track. Mind you when I put in these request to fix my apartment. I make sure I put do not enter my unit without my presence, but they do anyways and then say sorry afterwards but maintain entering. One maintenance guy entered while knocking didn't even give me a chance to get up to respond like just because I have a my apartment. Doesn't mean use it. The wall walls are hollow as I can hear my neighbor talk on the phone from my restroom. Not to mention I have multiple noise complaints even received when when I wasn't even home. I could go on.. beware before you lease here.
• MM

  Maria Moncada

  Mar 31, 2026
  5.0
  Quiero mostrar nuestro agradecimiento hacia Raquel y Angie que siempre han respondido nuestras preguntas y se han mostrado muy servicial. Por ejemplo hoy Angie se acercó a mi puerta a ofrecerle un huevito de pascua a mi bebé, fue muy feliz!!
• SS

  Steve S

  Nov 10, 2021
  4.0
  Lived here 2 years and overall had a good stay. Pros: Leasing Office staff were always super nice and helpful and were great to deal with before and during Covid and the crazy snow storm back in February 2021. Staff was always willing to work with you and help. I enjoyed my time living there. Maintenance was super on top of things. Always got things taken care of the very next day. Honestly any and every issue was handled great. Landscaping was regularly well maintained. Package Delivery was pretty good too. Very clean, well kept complex, very communicative about things and changes, quiet and safe. Never saw or heard of any car break ins during my stay. Easy to pay rent and do maintenance requests online. It is in a nice area with multiple apartment complexes around and has a park you can walk to. Super close to the Turnpike, Tollway, supermarkets, restaurants, so whatever you may need is just a block or two away. The cons: Finding a parking space at night was often difficult. There were times I couldn't find a spot. So, I do recommend getting one of the covered reserved spots if you can. Once I did that, never had an issue. Guest parking was a bit tough at times too as there are no dedicated guest spots. Neither pros nor cons , more like fyi: Like another review said yeah lots of planes do fly by, but not much at night. It affects the whole area not just this complex due to the Addison airport nearby, but it still is a quiet neighborhood. Lastly, the front gates would often stop working but would stay open when it did, and they would quickly fix it. Other than the limited parking, overall great staff, maintenance, and time here.