Highpark

Reviews

• OA

  Odalys Angel

  May 13, 2026
  1.0
  The management here is rude, they never answer the phone or emails. Communication is poor . If I had the option to give them 0 starts I definitely would.
• WM

  Whitney Marceleus

  Apr 2, 2026
  5.0
  I just renewed so I feel comfortable writing a review now. Overall, this has been a great place to stay. The front office staff is very friendly and amazing. Last year, they actually noticed that I had some very sad looking curtains on my balcony. Alexis (community manager) reached out and offered to replace my curtains as part of an opportunity called “WOW Our Residents”. I thought that was sooo sweet and definitely solidified an already good impression for me. I’m sure my original curtains were an eyesore, so thank you for taking pity on me LOL. Ki’Erin and Chelsea are also so sweet. Maintenance requests are handled quickly; usually same day or next day. They have regular pest control if you need it; I haven’t had any issues with pests in the two units I’ve lived in. The units are clean and spacious; walls are a bit thin, but no different than other complexes I think. The entry gates consistently work and the complex is clean. You will regularly see staff around cleaning up and they’re very friendly as well. They bring out people at times to power wash the breezeways to break up dirt and nests on the walls, or repaint front doors. Landscaping is taken care of regularly too. Parking is great, I’ve never struggled for a free spot to park in at any time of the day. They have events to bring the community together; there was a paint and sip last year that was super fun, they had a Valentine’s Day grab-n-go, and they’ve got some type of Easter egg hunt going on right now. Onto some of my complaints: I agree with another review that mentions getting some type of play area for the children (though I’m not sure where else they’d put it). The kids don’t really have anywhere else to play so they hang out around the clubhouse and are so, so loud. Sometimes actually screaming at the top of their lungs. This can go on until about 8pm. So I recommend not living in the buildings surrounding the clubhouse unless you can handle that. There can also be some BBQs/get togethers happening (not as often), and they can sometimes go up until right before quiet hours start. I’m home often and get easily overwhelmed by noises so this was a hard line for me. I’ve noticed that the outer buildings are quieter throughout the day. Second, the gymmmmm. It is the amenity I use almost daily. It’s a functional and decent apartment gym—has all the basics. Some of the equipment could definitely be replaced, but it all works. My only complaint is tenant compliance in there. Some people treat it like their home gym that’s not shared with anyone else, so they don’t re-rack their weights or wipe their machines down. Some people bring their young children, which is fine, but their children are playing on machines or with other equipment. Management has addressed this a few times, but I know I can be intense about clean and orderly spaces lol, so I’ve resulted to changing my workout times and just focusing on cleaning up after myself. Still rating 5 stars. Despite my few complaints, Highpark’s intent and impact make this a great place to live. Staff is great, location is great. All the things.
• TS

  Turar Saiyn

  Mar 27, 2026
  1.0
  When we first moved in, under the previous management, everything was actually great. The complex was well-maintained, communication was smooth, and overall we were satisfied living here. However, after the new management took over, everything changed — and not for the better. Over the past six months, the quality of service has clearly declined. There have been frequent issues and overall neglect across the property. Communication is one of the biggest problems. It often takes a long time to get a response, if you get one at all. It feels like they respond only when they want to, and ignore messages the rest of the time. Another concern is safety. I (and others) have requested multiple times for cameras to be installed, but these requests have been completely ignored. It’s disappointing to see how much this place has gone downhill. It used to be a really great complex, but now it’s clearly not being managed properly
• DK

  Darkhan Kumiskaliev

  Mar 27, 2026
  1.0
  We have contacted the leasing office multiple times regarding safety concerns, but unfortunately nothing has really changed. There are security cameras on the property, but they are clearly not sufficient. At this point, it feels like the existing security measures are not reliable enough to protect residents. At this point, there have already been around 6–7 incidents, which is very concerning for residents. Just before yesterday, another theft happened, showing that the problem is still ongoing. It’s frustrating to see that despite repeated complaints, there is no clear action being taken to improve the situation. Residents should feel safe where they live, and right now that is not the case.
• RS

  Ragunathan Saminathan

  Mar 25, 2026
  1.0
  PLEASE TAKE TIME TO READ THIS CAREFULLY!!! Update (03/27/2026): Just one day after I posted my previous review (refer below), I heard about another robbery incident. This clearly shows that safety is still not a priority here, and the situation is getting worse. At this point, I do not feel safe living here, and I strongly DO NOT recommend this apartment to anyone. For anyone planning to move to Cypress, please consider your safety and better-managed communities. Your safety should come first. Rating: 0/5 (if that were possible) ————————————————————————————— 03/25/2026 I am currently living in HighPark Apartments in Cypress,TX, for about 15 months, and my experience has been EXTREMELY disappointing. During my stay, I witnessed at least 6-7 robbery attempts, which clearly shows how unsafe this place is for residents. Safety is a serious concern here, and management does absolutely nothing to address it. Despite multiple incidents, residents repeatedly requested the installation of CCTV cameras around all the buildings. However, management has continued to ignore these requests and has shown no interest in improving security for the residents. Instead of taking responsibility, when we asked for a simple personal lock for added safety, they demanded a $100 fee, which is completely unreasonable given the situation. The apartment management is very unresponsive. No matter how many concerns you raise, they simply do not listen or take any action. It feels like resident safety is not a priority at all. Living here constantly made me feel uneasy and worried. Poor management, poor safety, and zero accountability. If I could, I would give this place zero stars. PLEASE GO THROUGH THE OTHER VICTIM’S REVIEW AS WELL IN THE BELOW REVIEWS!!!