The Abbey at Conroe

Reviews

• AR

  Autumn Redd

  Jul 2, 2026
  5.0
  I recently toured this community, and I was very impressed! The property is beautiful, clean, and well-maintained. The townhomes are spacious, modern, and have a layout that instantly made me feel at home. I especially loved the privacy and the overall peaceful atmosphere. The leasing staff was friendly, welcoming, and took the time to answer all of my questions, making the entire tour a great experience. Based on what I saw, I’m really excited about the opportunity to make this my new home. I would definitely recommend taking a tour if you’re looking for a new place to live!
• AA

  Amanda Ahrens

  Jun 29, 2026
  1.0
  The Abbey at Conroe management is unresponsive and dishonest. After moving out, I received written confirmation from staff that my security deposit check was mailed on June 15th. The property manager then emailed me claiming I was not entitled to a refund at all — directly contradicting their own staff. I have retained all correspondence and am now pursuing this through the Texas Attorney General’s Office and small claims court. Do not rent here if you expect to get your deposit back.
• GF

  Gonzalez Family

  Jun 24, 2026
  1.0
  Today at approximately 5:00 PM, while we were eating dinner, we began smelling strong paint fumes throughout our apartment. After investigating, we discovered the fumes were coming through our AC vents. I immediately contacted the front office, and I want to acknowledge that the new leasing agent was very kind and genuinely tried to help. She told me she would contact maintenance. I called back around 5:45 PM, and she said she still hadn't been able to reach maintenance but assured me the issue would be resolved. It is now 8:15 PM, and nothing has been done. The fumes inside our apartment are so overwhelming that we have been unable to stay inside our own home. Running the air conditioner only makes the smell worse because it continues pulling the fumes through the vents. We work from home, and because the fumes became so overwhelming, we had to log off work and leave our apartment. We both have asthma, making this situation even more concerning. I was told another apartment was being painted, so I can only assume the painting crew failed to properly seal the HVAC vents or take the necessary precautions to prevent paint fumes from entering neighboring apartments. This wasn't just our apartment. I spoke with our downstairs neighbors, who also smelled the fumes and had no idea what was happening. They have a toddler. Another family across from us also has a toddler. We also have a 76-year-old family member in our household. Exposing residents—including young children, elderly individuals, and people with respiratory conditions—to heavy paint fumes without warning or an immediate response is completely unacceptable. Unfortunately, this is just another example of the poor management and maintenance at The Abbey. It previously took three weeks to restore our hot water. Maintenance requests routinely take weeks to be addressed, often require multiple requests before they're completed correctly, and residents are left waiting for basic repairs. The only time management seems to respond with any urgency is after negative Google reviews are posted. I appreciate the kindness of the leasing agent who tried to help, but good customer service at the front desk cannot make up for a lack of action from maintenance and management. Residents deserve a safe place to live, timely repairs, and immediate responses when there are potential health and safety concerns. Sadly, that has not been our experience at The Abbey, and we cannot recommend living here.
• TT

  Trang Taylor

  Jun 24, 2026
  1.0
  I rarely leave negative reviews, but my experiences with Candise Hamilton in the leasing office have been consistently frustrating and unprofessional. Every interaction I have had with her has been met with a rude attitude, short responses, and a lack of willingness to help. When I ask questions, I often receive vague answers or no real answers at all. Instead of feeling like a valued resident, I feel like I am inconveniencing her by simply asking for assistance. What is most disappointing is that these concerns have been brought up before, yet nothing seems to have changed. Customer service is a major part of working in a leasing office, and residents should not feel dismissed, disrespected, or unwelcome when they need help. The rest of the staff may have different standards, but my experiences with Candise have been some of the worst customer service experiences I have encountered while living here. Management needs to take resident feedback seriously and address this issue. Residents pay a significant amount to live here and deserve professional, respectful treatment from all leasing staff.
• IG

  Irasema Gonzalez

  Jun 21, 2026
  1.0
  I would not recommend living here. Nothing ever seems to get resolved in a timely manner, and residents are constantly expected to accept excuses instead of solutions. The most frustrating example was when the hot water was shut off for an entire month across 12 buildings. Residents were repeatedly told that nothing could be done. More recently, the gym has been closed for two weeks, and once again management's response has been that the situation is out of their hands. The laundry rooms are supposedly under constant "renovation," yet many of the washers remain out of order for extended periods. It feels like there is always a reason why things aren't working, but very little actual improvement. There also appears to be a significant turnover of residents. A lot of people have moved out, and it's noticeable by the number of apartments with blinds left open and units sitting vacant. Maintenance issues, amenity closures, and a lack of urgency from management have made living here frustrating. Residents pay for functioning amenities and basic services, and it's disappointing when those expectations are not met.