Texas Prime Real Estate

Reviews

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  Abby Duhon

  1 day ago
  1.0
  Since moving in at the end of July, our experience with maintenance has been extremely disappointing. We have dealt with ongoing AC problems and an ant infestation that remained unresolved for months, making it unnecessarily difficult to have basic maintenance concerns addressed. Our upstairs AC has stopped working four times since we moved in. The first time, we were told the problem was caused by a dirty air filter, so we followed the instructions and replaced it. However, the AC stopped working three more times this month. Despite this, management emailed us claiming that we had not changed the filter and that they had needed to replace it. In fact, the filter we installed was still in place, and management did not replace it until its most recent visit yesterday. It is frustrating to be repeatedly blamed for maintenance problems instead of having the underlying issue properly diagnosed and resolved. In addition, our downstairs AC has never worked since we moved in. We have reported this issue multiple times, but maintenance vendors have claimed that the problem resulted from the unit being set to heat instead of cool. That is not accurate. The unit has always been set to cool, yet the downstairs AC has remained nonfunctional since day one. To make matters worse, we began experiencing an ant infestation in late August. My roommates and I submitted multiple maintenance requests and called repeatedly. We also contacted Latchel, which told each of us that a request had been submitted and moved to priority status. However, pest control still has not been sent as of today. The infestation became severe enough to ruin three of our countertop appliances. Although the ants are now gone on their own, it is unacceptable that no effective action was taken to resolve the problem. The primary issue is not simply that equipment fails or pests appear; it is the lack of follow-through, communication, and accountability when residents request assistance. We have been dealing with these problems since shortly after moving in, and repeatedly submitting requests and calling just to have basic concerns addressed has been exhausting. Residents should not be expected to live for months with a nonfunctional AC unit and an ongoing ant infestation while their complaints remain unresolved. Overall, the handling of these maintenance issues has been extremely disappointing. I hope management takes these concerns seriously and takes prompt, effective action in the future rather than continuing to leave residents responsible for dealing with these problems on their own. Based on our experience, I would not recommend renting with Texas Prime Real Estate. CONSIDER ANYWHERE ELSE BEFORE RENTING HERE!
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  Kelsie Gillard

  1 day ago
  1.0
  Extremely Disappointing Management!!!!! I would strongly advise anyone considering renting through Texas Prime Real Estate to reconsider. Our experience has been nothing short of frustrating, exhausting, and disappointing. Our air conditioning has broken FOUR separate times, and despite multiple maintenance visits, we have yet to receive a permanent solution. On top of this, our electricity bills have been outrageously high, we have dealt with ongoing ant problems, and smaller maintenance requests have repeatedly been ignored or overlooked. What is even more frustrating is the lack of honesty, transparency, and accountability from management. We have experienced misleading maintenance notices and inconsistent information regarding repairs. Whenever we raise legitimate concerns or ask direct questions about compensation, maintenance records, or resolving these ongoing issues, management seems to respond in circles rather than actually answering our questions. It feels nearly impossible to get a straightforward response. As college students paying rent and fulfilling our responsibilities as tenants, we should not have to continuously fight for basic living conditions. Functioning air conditioning, pest control, and timely maintenance should be the bare minimum. The lack of professionalism, communication, and genuine concern for tenants is unacceptable. We have been more than patient, but after repeated issues and countless attempts to get answers, we have completely lost trust in this management company. I would not recommend Texas Prime Real Estate to anyone looking for a reliable and responsive property management company.
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  McKenzie McGinniss

  1 day ago
  4.0
  Overall, I have had a good experience with Texas Prime Real Estate. My one complaint is the service used for maintenance requests. They use a service called Latchel. You have to pay $40 a month for the service even if you don’t end up having maintenance issues every month. Also, when you call Latchel you’re talking to an AI agent and it’s very difficult to get through to a real person. I understand that this makes it easier for the leasing company so I’m not dinging them too hard but it is frustrating. The real estate agents are friendly and easy to work with. They respond to emails and calls very quickly. My favorite realtor to work with is Cara Miller!
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  Mccoy

  Oct 13, 2026
  5.0
  ⭐⭐⭐⭐⭐ I’ve lived in my home for about three and a half years, and I want to give Texas Prime Real Estate the recognition they deserve. I appreciate the managers and the entire team for their hard work, communication, and efforts to help residents. Managing properties comes with a lot of responsibilities, and I’m thankful for the people working to take care of our homes. I also want to give a special thank-you to Scott on the maintenance team. He truly goes above and beyond and does everything he can to help tenants and get things taken care of. His willingness to help and the care he puts into his work make a real difference. Thank you to the managers, Scott, and everyone at Texas Prime Real Estate. Your hard work and dedication are appreciated!
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  Thomas Canny

  Oct 12, 2026
  5.0
  I’ve been a tenant of a Texas Prime / Blue Ribbon property for a little over 6 months, and it’s been great so far! They’re super quick with maintenance requests and questions, and are always friendly and understanding. This morning, I got back from vacation only to find that my house keys decided to stay behind and enjoy the trip a little longer. I called the office and was able to pick up a copy in <15 minutes! Big kudos to Josh for taking great care of me today.

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