Texas Prime Real Estate

Reviews

• CD

  Chanwook Do

  2 days ago
  1.0
  This is a follow-up to my previous review, this time regarding my move-out and security deposit experience with this property management company. After moving out, I received a final statement showing a $360 cleaning charge deducted from my security deposit. I asked the company to explain what specifically required this level of cleaning and how the $360 amount was determined. In response, I was told that their cleaning vendor calculates pricing based on the number of cleaners needed and the amount of time spent in the home. However, the invoice provided to me simply lists a total charge of $360. It does not show the number of hours worked, an hourly rate, start or end times, or a breakdown of the specific cleaning services performed. The documentation provided to support the move-out condition also raised another issue. I was given a set of 98 move-out photos. After reviewing them, I determined that 33 of those photos are not from the property I rented. I asked the company to explain why photographs from other locations were included in the move-out documentation provided to me and whether any of those photographs were considered when assessing the condition of the property or determining the cleaning charge. I also had the carpets professionally cleaned before moving out and retained the receipt. At the same time, the move-out documentation shows people inside the property wearing outdoor shoes after the professional carpet cleaning had been completed. This raises a basic question about whether the condition documented after subsequent entry accurately reflects the condition in which I surrendered the property. I also have extensive documentation from both move-in and move-out, including a move-in inspection form and photographs. This is important because some conditions shown in the move-out documentation were already present when I moved into the property. My concern is not simply that I disagree with a $360 charge. My concern is whether the charge can be clearly supported by documentation showing what condition required cleaning, what work was actually performed, and how the amount was calculated. I requested clarification on these specific issues in writing. I believe tenants should be able to expect that deductions from a security deposit are supported by documentation that clearly corresponds to their property and explains the basis for the charge. Based on my experience, I strongly recommend that tenants take detailed photographs at both move-in and move-out, complete their move-in inspection carefully, keep receipts for any professional cleaning, and retain all written communication with management.
• CD

  Chanwook Do

  2 days ago
  1.0
  I would strongly caution both prospective tenants and property owners to be very careful with this property management company. My original lease was signed before this company took over management of the property. However, after they became involved, they handled tenant communication and later relied on lease language when responding to my concerns. During my tenancy, I received a tenant notification stating that the owner may be on-site, but that “no interior access is expected.” Despite that written notice, the property owner and a property management company representative entered my residence while I was home, without a prior appointment or my confirmation. This was not a minor inconvenience. It was an extremely disturbing experience that seriously affected my sense of privacy, comfort, and trust as a tenant. What made the situation even more concerning was the lack of clarity around authorization and accountability. The property management company representative who was present during the entry initially explained that the visit was prompted by the owner’s immediate request. However, the owner later came to me separately and stated that they did not know this would happen. From my perspective as the tenant, these explanations were inconsistent and left unclear who actually authorized the interior entry and why it occurred despite the written notification stating that no interior access was expected. Before this incident, I had been cooperative with showing requests. After the incident, I no longer felt comfortable accommodating showings in the same way. Although management acknowledged my discomfort, the company also emphasized that showings were permitted under the lease. From my perspective, this added to my concern because the focus shifted toward lease rights rather than fully addressing the breakdown in communication and trust that caused the issue in the first place. I communicated this matter with company leadership in writing. Company leadership initially responded to me directly, apologized, and acknowledged that proper notice should have been provided. However, when I later sent a follow-up regarding my move-out, security deposit, and the unresolved discrepancy between the written notice and the actual entry, the response did not come from company leadership. Instead, it came from the same property management company representative who was involved in the entry. That response stated that advance notice of entry is only a courtesy and is not required under the lease agreement. That later response was especially concerning. My issue was not simply whether advance notice was required under the lease. My concern was that the company provided written communication stating that no interior access was expected, yet interior access occurred anyway. Rather than clearly addressing that discrepancy, the later response shifted toward lease language and justification. From my perspective, the accountability issue became even more concerning because company leadership initially apologized directly, but later did not directly address the specific discrepancy between the written notice and the actual entry. I followed up again requesting clarification from company leadership, but as of the time of this review, I have not received a response. To their credit, management apologized, and the exterior showing key was later removed after I requested it. However, the overall handling of this situation raised serious concerns about communication practices, tenant privacy, internal procedures, accountability, and risk management. Based on my experience, I would strongly encourage both prospective tenants and property owners to review lease terms carefully, get all access-related expectations in writing, and be cautious about relying on verbal or general assurances regarding property access.
• SL

  Sarah Lane

  Aug 4, 2026
  1.0
  I very rarely right reviews but I have to for this company because of how bad the service has been after working with them for only a week: These property managers are terrible at communication. We had an emergency maintenance issue and they would call one tenant and say one thing and then call another and say something different, and worst of all called multiple times to tell us that the maintenance workers were on their way—they told us they would first arrive at 10am and leave at 12pm—but then the maintenance crew didn’t show up until 5pm which is incredibly disrespectful and shows terrible communication and lack of care for tenants. They also have been generally rude when reaching out, and called me just to blame us for their inability to come by our house to pick up one of our house keys, when they literally never once mentioned picking up a house key previously. The communication is just terrible.
• JB

  Jacob Barnett

  Jul 19, 2026
  1.0
  They are terrible about communication. I moved into my house and submitted multiple requests for them to fix things that were wrong with the house ie. fencing, lights, faucets, etc. I am moving out now a year later and these things still are not fixed. We have had to look into refunds because they were over charging us for rent. Moving out is also a hassle because it is on the tenants to hire cleaning companies where blue ribbon won’t.
• MW

  Mark Wilson

  Jul 4, 2026
  2.0
  I’d avoid this org. Not responsive. Subs out all maint to some company called Latchel and takes no ownership or responsibility for their clients. Aggressive fees. If you renew, their recurring rent payment system does not renew and they give you no courtesy notice it stopped. Another opportunity to charge a late fee.

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