The Collection Lady Bird Lake

Reviews

• IA

  Ilse Ashbrook

  1 day ago
  1.0
  “You couldn’t pay me to live here” said one of the workers. I’ve rented in Austin for over 30 years and while some have been great, most have been mixed, this is the worst. Of my many Google reviews, only one other has been negative and all have been honest, so I don’t bash a business unless they really are screwing people badly. The reason this place is uninhabitable falls under 2 categories: pests and management. In 2 1/2 years, multiple visits (and violations) from code enforcement (the health department), countless pest treatments including a comprehensive fogging that required a 2 day hotel stay, the cockroaches are still off the charts. The worst problem here however, is the current management. It is saddening and disturbing how a simple request to manage pests results in being screamed at, as though you were the problem. Under previous management, this was at least a friendly place to live. Russ being the manager feels like being lorded over by a feral toddler. It’s not just his negligence. My neighbors concur that he lies to us constantly. Never have I had to get absolutely every encounter in writing because he will bald face lie to you. He also burns bridges with his staff, and is on his 3rd maintenance man in a year. Like another reviewer noted, Russ’s “Have a blessed day” is anything but wishing you well. Apart from the deplorable living conditions and insane conduct of Russ, is the tagging on of fees to the tune of $450 more than rent. If I could have made a more informed decision, you couldn’t pay me to live here. A previous reviewer was told that cockroaches were ‘part of living in the south.’ No. This is my first residence with a cockroach infestation (30 years of low rent and this is the first—that’s saying something). Local cockroaches live in the trees. They get inside very occasionally and do not infest. They are huge, often called palmetto or water bugs, and do not build nests in buildings. The cockroaches here are of 2 varieties, neither of which are native: German cockroaches and a black cockroach. They crawl over every surface at all hours. Every cupboard or drawer you pull is crawling with them. No matter how clean you are, or how vacuum sealed your food stays. My requests for regular and comprehensive pest control were met with resistance and hostility. I was told that I had to put in a new pest control request for every visit, only not ‘too soon’ after each one, making timing the request for pest control a ridiculous burden. Furthermore, no amount of pest control in my unit will solve the infestation that is in the walls of all of building 4, and most likely, the entire complex. In other words, it’s not part of living in the south, it’s a failure of property management. I’ve been washing, drying and sealing my clothes in plastic in anticipation of getting the hell out of here and not taking any of the grime with me. There is its one bright spot: an in-unit washer / dryer. Oh yes, and the AC has been broken for a month now. They are working on it and have given me a portable AC for the bedroom, but I put in work orders for months as it has slowly died. Lastly, these places are so devoid of sunlight, you’ll lose all hope.
• DO

  Daniel Oñate

  3 days ago
  1.0
  AVOID AT ALL COSTS This place is nothing short of scam and on top of that the management is deceptive, borderline evil, and has absolutely no people skills; this guy Russ is completely out of control. He is an absolute hypocrite- as a former resident that has literally seen his own tags on his truck fully expired for him to be raising hell around the complex trying to get everyone towed who doesn’t have up-to-date registration is borderline insane- why would anyone want to live in a complex where your property manager instead of being kind and helpful wants to be a branch of the police department? To be this anal about something so minor when you consider the abundance of parking at this complex on the east side of town where no one has to pay for street parking and then you compare that to the relatively egregious nature of everything that is wrong in this complex, it really makes you wonder why whoever hired this guy thinks the guy is competent or even remotely capable of this job. He will literally stare at a pool that is green not blue but genuinely green for months on end and not even flinch but if someone doesn’t have an emotional service animal registration that’s within six months of current documentation there’s gonna be major problems. If you just do a quick walk around the complex, you will very quickly see that the building itself is borderline falling apart- 311 has to be absolutely on the verge of tearing this place down. There are key support beams that are not only fully rotted away. They no longer even connect the junctions of the building that are kind of integral for it to not fall down. The management likes to blame the maintenance, but with the level of disarray that the complex is in, it’s clearly extremely unreasonable to ever expect a single maintenance guy to be able to fix all of this himself. You give someone an impossible job you’re not gonna get results. I have personally known two of the last three maintenance people for this complex and they were both very hard workers that this idiot has for some reason taking time out of his day to try and get rid of them so he can scapegoat the fact that he wants to sit in the office and do nothing all day instead of actually take care of the complex I’d like to draw some stark comparisons to where I live now and what things are like at this current residential option you might be considering one where I currently live- There are no random gunshots within 50 feet of your door at random times Two- where I live, I get to go in the office every day have my dog say hi to the office people get a treat. Enjoy the fact that he lives somewhere not terrible. Very nice compared to someone trying to kick out dogs who have lived there over a decade because you hate the world- know of a K9 resident there who literally has been there for over 10 years- rent always on time- no issues. He’s been there since there were signs out front saying no breed restrictions no weight limits- now he magically can’t live there any longer? Literally insane- just exudes incompetence- reeks of a business who is committed to failure- that entire mentality flows from top to bottom here- and MR Russ is borderline proud of his kingdom of failure Disgusting
• JD

  Jess Dang

  Sep 1, 2026
  5.0
  Jason with maintenance is on top of helping residents and pleasant to work with! He gave me advice to prevent future problems and was quick to respond to a toilet nightmare for me, and lower priority issues as well. THANK YOU SO MUCH!
• MS

  Mehmet Sekendiz

  Aug 4, 2026
  5.0
  I would like to express my sincere appreciation to the entire management team and maintenance staff for their outstanding service. I recently experienced an issue with the air conditioning in my apartment, and after submitting a maintenance request, the response was incredibly fast. The maintenance technician arrived around noon on Monday, quickly identified the problem, and had my A/C working perfectly again in about an hour. A special thank you to Mr. Russ for his prompt attention, excellent communication, and coordination throughout the process. I also want to thank the maintenance technician for his professionalism, technical expertise, and efficient work. Their dedication made the entire experience smooth and stress-free. It's reassuring to live in a community where the management office genuinely cares about its residents and responds quickly when assistance is needed. Thank you again to everyone involved for your excellent customer service and commitment to resident satisfaction. Keep up the great work!
• AA

  Anna

  Jul 22, 2026
  1.0
  Newest update 7/22-7/23 When maintenance comes by they leave a huge mess in your apartment expecting you to clean it up. Plaster, mud fiberglass, they don’t care. When you move out, and it’s not clean they charge you. Edit: 7/22 mgmt called the plumbing company who came, and instead of taking responsibility they said “maybe the unit was dirty already” when I cleaned the floors a day ago. 7/21/26: Day 8 of no working air conditioner. There is no spare window AC units at this complex, so if the ac goes out you’re SOL. It took a whole week for them to call AC specialist who didn’t even open my AC panel to see it wasn’t cooling. They just assumed my cool(ish) apartment was from a working AC and not the two portable AC units I had to get myself so my pets were not cooking in a 87* degree apartment in the middle of July. Hopefully they come back tomorrow. Daily updates until it’s fixed. New update 7/23!!! Still no AC! The techs have come and they still cannot figure out an issue. They are loss for words but I live in this reality of an extremely hot and unlivable apartment. Texas housing code states that “diligent effort” must be made and that’s 48-72 hours. We are past a week yall. Diligent effort is beyond reasonable doubt not being held. I will continue to update up until it gets fixed so future possible residents can get an idea of what they’re in for if they move here. It has been nice up until a year and a half ago. Now I get 0 sleep from the hot temperature and the noise of constant fans. It's unsafe and inhabitable currently.