Associa Hill Country

Reviews

• KD

  Kasey Van Daley

  4 days ago
  1.0
  We bought a commercial condo in March for which Associa is the property manager. After weeks of trying to get a hold of someone to get our account set up, I was finally able to reach our community manager Krista. We had a pretty urgent situation where we could not obtain a Certificate of Occupancy in order to use our new space. The reason for that was an out of date fire alarm inspection which is the responsibility of the management company. It took 2 weeks to get that cleared, during which time we could not do anything with our newly acquired space. Further, every email or phone call would go unanswered until a follow up was made by me. Shortly after we obtained our CO, I noted water intrusion into our space as a result of improper drainage and grading around the building. Again, the responsibility of the management company. After submitting a claim I heard nothing. I called and Krista told me someone went out and she didn't hear anything else so she thought it was fixed. It wasn't, nothing had been done. On one occasion, I emailed just to verify our account number to register for their online platform and it took 2 weeks to get a response. On May 8th, I emailed Krista's supervisor, Toni, detailing my complaints and requests for issues to be resolved and neither responded for 12 days. I specifically asked for an on site meeting to get to a resolution, and what I got in return 12 days later was an email saying their working on a price to submit to the board. If you're looking for customer service, don't look here. It's dead. They couldn't care less about the client experience.
• LA

  Lily Ahumada

  Apr 6, 2026
  1.0
  I've been trying to contact them for a month now.. I wish they would reply to their emails as fast as they add fines.
• MM

  Matthew McLaughlin

  Feb 6, 2026
  1.0
  Associa is currently in an open investigation for fraudulent activity on our HOA account. Managers and owners at Associa have repeatedly failed to respond to the residents of our community after large sums of our funds have gone missing from our account. Rather than responding to the allegations, they are rushing to cancel our contracts and disappear. We have contractors, developers, etc who have never been paid even though funds have been taken from our account by Associa. This is just the beginning of a lengthy fraud investigation. I would avoid this management company at all costs.
• DA

  Daniel Arbini

  Feb 5, 2026
  2.0
  As a new member I have become extremely concerned about how my account is handled. I have made requests that have gone unanswered and my account was recently hacked by someone who made a request in my name, I still have no response from associa regarding any of it. And today a withdrawal was made from my account that I did not authorize.
• TD

  Tresa & Jerome DELACRUZ

  Jan 29, 2026
  5.0
  My review is for James Duncan. James is consistently engaged to help our community HOA by being onsite to review special projects and opportunities including taking photos and measurements to provide sufficiently detailed work scopes for bidders as well as provide timely and thorough education (financials, legal, processes, procedures) to HOA board members. He is proactive and very interested to help. The most significant improvement opportunity for Associa is to not overload James with 15 HOAs to manage in order to provide him more opportunity to be available. James wants to "do it all" but does have to recognize when and how to get help from within Associa, especially when emergency situations occur.

Frequently Asked Questions About Associa Hill Country