Associa Hill Country

Reviews

• LL

  Ladyleaner

  Sep 28, 2026
  5.0
  IF I ONLY COULD GIVE MIKAYLA 10 ☆ and A RAISE, I WOULD!! She is actually the only reason why I am saying and peaceful working with our current HOA management company Associa. This company is inept, inconsistent, anti-customer service, no one ever answers the phone (not our community manager, assistant, community manager, or their director of management services), and it took me 7 or 8 tries calling a number that would work, and finally, dear Mikayla in Dallas picked up the phone and within three minutes, fixed my concern and reassured me! Mikayla is efficient, smart, a great listener and a true professional. Honestly, she's the only one I would want to work with within associate because our "community manager" is useless, in my opinion. But of course, they're going to raise us $30 every month extra, which means every household will not have to bleed out $360 a year. SMH. I used to be the HOA President for 100+ homes in California about 10 years ago so I know what it's like to work with an HOA management company. Ours was a universe apart from the horrible one we have now. Thank you, dear Mikayla, for answering all my questions, your information which I will now share with our community! God bless you!
• RM

  Renae Mundt

  Sep 22, 2026
  5.0
  Mikayla answered all of my questions and heard my concerns in a pleasant, professional manner. I appreciate her assistance.
• EE

  Erika Elizondo

  Sep 14, 2026
  1.0
  My experience with this HOA management has been extremely frustrating and disappointing. I have been trying to obtain a fob and, despite multiple communications, I still have not been provided with a clear date and time when I can actually receive it. I was told by Elizabeth Garza, the association manager that she does not handle the fobs and that Rosa is responsible. A date was previously offered that did not work with my schedule, and since then, I have continued waiting for an alternative date. Rather than simply providing another available date and helping resolve the issue, the response I received included the statement that “it is common for residents to have complaints about their HOA” and that “living in an HOA community is a choice.” I found that response unnecessary, dismissive, and unprofessional. As a resident, I understand that living in an HOA community comes with rules and responsibilities. However, residents also pay HOA fees and should reasonably expect timely communication, basic assistance, and respectful customer service from the people responsible for managing the community. My concern was never about whether I chose to live in an HOA. My concern was simply obtaining a fob and receiving a clear date for when I could pick it up. A straightforward request should not have become this difficult. Better communication, accountability, and professionalism would go a long way toward improving the experience for residents.
• SV

  SERGIO VARGAS

  Sep 4, 2026
  5.0
  I called because I needed assistance with paying some past-due amounts, and I was fortunate enough to speak with Miriam. She was very helpful, respectful, and professional throughout the entire conversation. I definitely felt taken care of, and I feel confident that my issue will be resolved. I’m not sure about other reviews, but based on my experience, I am 100% satisfied with the assistance I received from Miriam. Thank you, Miriam, for your great customer service!
• GK

  Gene Kimm

  Sep 2, 2026
  5.0
  When I started with Associa Hill Country, three month ago, as a president of board for a while, I was expecting same old half baked services. My new manager, Marjorie Frietz made night vs day difference in two weeks. She is a genuine fighter in keeping community interests. Above all, she responds issues with timely manner. That is really unusual in Austin HOA.

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