TwentyOne15

Reviews

• LP

  Lesley Perry (Lesley Productions)

  Oct 7, 2026
  1.0
  ⭐️ Another major concern about this apartment complex One of the biggest problems here is the constant revolving door of employees in the leasing office. It seems like every time I go into the office, there is someone new, and unfortunately, the level of help and communication seems to get worse rather than better. There is very little consistency, accountability, or follow-through. The same goes for maintenance. There seems to be constant turnover with maintenance staff, and from what residents experience, there is often only one maintenance person trying to handle everything. Whatever the reason for the turnover may be, the result is the same: maintenance requests sit unresolved and residents are left waiting. And let’s talk about the pool. The complex advertises having a pool, but I have lived here for three years and have never once been able to enjoy it being consistently open and usable. Much of the time, the pool is green. If an amenity is advertised as part of the community, residents should actually be able to use it. What is even more frustrating is trying to get help beyond the leasing office. There seems to be a complete barrier between residents and corporate management. When you ask how to escalate an issue or speak with someone above the leasing office, you are essentially made to feel like that isn’t an option. At this point, it feels like the only way to get anyone’s attention is to leave a negative review or get the city involved. Residents shouldn’t have to threaten bad reviews or involve outside agencies just to have legitimate concerns taken seriously. I’ve lived here for three years, and unfortunately, these aren’t isolated incidents. There is a pattern of staff turnover, poor communication, unresolved maintenance issues, unusable amenities, and a lack of accountability. I sincerely hope someone in corporate management eventually takes the time to listen to the residents who actually live here and see what is happening.
• TD

  TiAna Davila

  Oct 7, 2026
  1.0
  ⭐️ 1 star because 0 isn’t an option. If you’re considering living here, SAVE YOURSELF THE HEADACHE and look elsewhere. My friend has been dealing with completely unacceptable living conditions for MONTHS. She has been without properly functioning AC, has had water leaking into her apartment from the ground to the point that flooring had to be stripped out, and is still dealing with unresolved maintenance issues. Management is just as bad. They constantly change staff, so there is ZERO continuity. She was told previously that notes had been documented regarding her complaints, yet the woman she spoke to today, who has been in the office since Monday, had absolutely NO IDEA what was going on. What is the point of taking notes if nobody communicates with each other? Then there’s the neighbor who constantly leaves trash outside their door, causing ants to get into my friend’s apartment through cracks. The same neighbor has also been feeding feral cats, resulting in cats constantly congregating outside the apartment. My friend has actually been ATTACKED by these cats, and she has a FIVE-YEAR-OLD CHILD. She has reported these issues to both management and compliance multiple times. Management’s solution? Sending letters to the neighbor. Meanwhile, the trash, ants, and cats remain. And to be clear, this is NOT the maintenance worker’s fault. They only have ONE maintenance person, which is a management issue. If one employee cannot keep up with the property’s maintenance needs, MANAGEMENT needs to hire additional help instead of allowing residents to wait months for basic issues to be resolved. Residents should not have to repeatedly report the same problems, contact compliance, and explain everything from scratch every time management changes. This isn’t just poor customer service. These are health and safety concerns, especially with a FIVE-YEAR-OLD living in the apartment. At this point, they seem more interested in documenting complaints than actually solving them. DO BETTER.
• LP

  Lesley Perry

  Oct 7, 2026
  1.0
  I would not recommend this apartment complex, especially to anyone with children. I have been dealing with ongoing, recurring maintenance issues, including not having reliable AC, water-related problems, and water coming through my floor every single time it rains. These issues are getting worse, and despite repeatedly bringing them to management’s attention, they continue to go unresolved. The most frustrating part is the complete lack of communication and urgency. I have gone to the office multiple times, called, and tried repeatedly to get someone to actually address these problems. It feels like nothing happens unless I physically keep showing up and asking for help. I have a toddler living in my home, and it is extremely concerning to have ongoing issues with water intrusion and inadequate AC. A safe and livable home should not be something a resident has to constantly fight for. I have even contacted Code Compliance, and I am still struggling to get these issues properly addressed. These are not new problems, and they are not one-time inconveniences. They are reoccurring issues that management has had multiple opportunities to fix. I am extremely disappointed with the way my concerns have been handled and with the lack of urgency shown toward the condition of my home and the wellbeing of my child. Residents should not have to repeatedly beg for basic maintenance and safe living conditions. I truly hope management takes these concerns seriously, because this experience has been unacceptable.
• CC

  Christa Castillo

  Oct 1, 2026
  1.0
  If I could leave ZERO stars, I would. I have lived in this community off and on for nearly 20 years. This was the complex I moved into as a college student, and at that time, the management was AMAZING. Unfortunately, ever since the property was rebranded, it has not been the community I remember. My son was born here, and he is now 15. We have always held a tiny piece of this community in our hearts, which makes it especially disappointing to say that after spending a year in our most recent unit, we finally moved out this past weekend. The decline has been incredibly noticeable. The maintenance building is an eyesore, there are vacant units throughout the property, some units have visibly broken windows, and there have been multiple fires in different units during the time I've been here. We were paying nearly $2,000 a month in rent, which is supposed to include amenities, office staff, and maintenance. Yet the amenities have been largely unavailable. The pool has reportedly been closed for approximately five years. Getting the office to answer the phone is extremely difficult, and instead you often end up communicating with Ella, the AI assistant. Maintenance was one of our biggest frustrations. We went approximately a month without AC during triple-digit Texas heat. When it was finally addressed, the AC continued leaking water into the hallway. It took multiple service attempts to unclog it, and I was concerned that the repeated moisture could potentially lead to mold. Throughout all of this, we continued paying our rent faithfully for an entire year, yet we never felt like our issues were treated as a priority. We also experienced an issue with our bedroom window. The window was extremely old and broke while we were gently closing it. I was initially told the replacement would cost $250, but we were ultimately charged $300. I was never informed beforehand that we would be charged this amount; I only discovered the charge when it appeared on our account. When I questioned it, I was not given the credit or resolution I was expecting. I also questioned why we were being charged for a window that appeared to be old and in need of replacement in the first place. I personally reached out to Summit Properties regarding our concerns and never received a response or call back. What makes all of this so frustrating is that I remember when this was THE place to live, especially as a young college student living on my own. I have so many memories here, including raising my son in this community. Thankfully, we have now moved to another community right next door, and the difference has already been night and day. We are being treated with respect, our concerns are addressed, and we are not paying nearly as much for what feels like significantly better service. It is heartbreaking to see a place that once meant so much to my family become what it is today. I truly hope management takes the concerns of its residents seriously, because this community deserves much better.
• TH

  Travis Harris

  Sep 24, 2026
  1.0
  Really didn't wanna leave this review this place is super nasty roach infested I would not recommend this place to anyone even on there lowest with any where to go