Shadow Ridge

Reviews

• JS

  Jeanine Stovall

  Jul 26, 2026
  1.0
  This is a follow up to my first review. I did finally get transferred to another apartment. It took 3 months because management company did not want to spend the money for make ready on it. They eventually got flooring complete and said they would not repair busted window that does not close and leaks when it rains until a later date. It’s been 2 months and still nothing on replacing window. Pool is not open and I got no reply when I asked about it. Apparently it’s not been open the past several years? I emailed management company direct about the weeds and grass that might get mowed every 3-4 weeks . Weeds get knee high, it’s ridiculous. I don’t know what’s going on with who owns this place but they do not care about it or the residents. Manager gives you any kind of answer to make you leave when you ask a question . I’m sure she has no say so on anything and maybe she’s fed up too. No money is spent maintaining this complex so if you can avoid it then do ! Too many others around who half way care. Unfortunately when I transferred it started a new year lease so I’m stuck for a while but if things do not improve drastically I’ll be moving next year. I feel sure I’ll end up going to Code compliance to get my window replaced and that’s ok. It should have been done prior to me moving in here.
• KW

  Kendra Wiley

  Jul 2, 2026
  1.0
  These apartments honestly need to be demolished. DO NOT MOVE HERE!!
• CP

  Chiquita Parks

  Jun 15, 2026
  1.0
  I recently moved into this hell hole going on 4 months ago. At first things were great I had no complaints aside from parking. On May 27th all hell broke loose. Due to ongoing roof issues that clearly they haven’t fixed from years ago based on the reviews from 2 years ago.my bedroom ceiling has fallen in and I now have a big hole in my bedroom. I’ve requested to be moved to another unit they don’t have any vacancy but I know that’s a lie because there is an empty apartment across from me.i have made it very clear that I have a 9 month old baby and it’s not safe for us to be in her smelling mildew and mold.It has been 2 weeks and counting and nothing has been done for a repair except maintenance coming to put a plastic trash bag up over the hole. The office staff are rude, incompetent, & don’t care about the residents. The office manager Erika Luna is always on her phone anytime I go in the office, doesn’t have anything but excuses and delays. They love to say they will call you back by the end of the day to give you an update but never do. I reached out to the regional manager Chasity bobo & she isn’t any better than Erika.She will email the same response “ I’m planning to come walk the unit today and I have contractors scheduled to come out I’ll update you by the end of the day “. Walking my unit will do absolutely NOTHING for me nor will it fix the issue. On June 12th I reached out to the office for an update on my ceiling being fixed after being told on June 10th it would be fixed the next day. That never happened and when I called for an update the front office worker amee pena had no idea it wasn’t fixed after she was the one that told me they would come out to fix it on June 10th and again said she would call me back with an update by the end of the day. I wouldn’t recommend moving into these apartments to anyone ever.
• DK

  Darmetreis Kilgore

  Apr 21, 2026
  1.0
  Not honest or upfront.
• IU

  ismael urbina

  Mar 4, 2026
  5.0
  The process and the full staff was amazing I will highly recommend coming here. Thank you to all the staff in shadow ridge I really do appreciate everything yall did above and beyond!

Frequently Asked Questions About Shadow Ridge