Progress Residential

Reviews

• MA

  Michael Actis-Grande

  Aug 13, 2026
  1.0
  I moved into this property on August 11, and my experience has been unacceptable. Within days, BOTH toilets became unusable despite extremely minimal toilet-paper use. I bought two different plungers at my own expense, including a proper beehive toilet plunger, drove to get one and had the other delivered because I was trying to work. Neither solved the problem. Once both toilets were unusable, I called emergency maintenance and waited approximately 30 minutes on hold just to report that I had ZERO functioning toilets. When I asked when this would be fixed, I was only told someone would contact me to schedule. I asked for a manager and was told the issue could be sent to corporate, who should respond within 1–3 business days. I understand the person answering the phone isn’t responsible for the property’s condition, but that is an unacceptable response to a home with no functioning toilet. The hot-water situation is especially concerning. I moved in August 11 without functioning hot water, then discovered a maintenance ticket in their own system dated August 6 regarding the water heater — five days BEFORE my move-in. To their credit, the water heater was repaired the same day I reported it. However, the repair technician told me the unit dated to approximately 2013, was in extremely poor condition and covered in dirt. He expressed surprise that it had passed any type of inspection or scrutiny in that condition. The rest of the property raises similar questions about the move-in inspection/turnover process. I have photographed dirty windows; a bathroom that was not adequately cleaned; grime, hair and debris around floors and baseboards; significant pre-existing carpet staining; damaged/bent blinds; and metal fasteners protruding through two window screens. The exterior wasn’t properly maintained either. The lawn had not been mowed, landscaping was overgrown with weeds, vegetation was growing through the deck and against the house, and the deck/stairs have extensive peeling and deterioration. Some of these conditions were not clearly represented in the move-in inspection photos, so I have taken extensive photos of my own to document exactly how the property was delivered. Any one of these things might be an ordinary maintenance issue. Taken together — no hot water despite a maintenance ticket predating my tenancy, two unusable toilets, poor cleaning, damaged items, neglected landscaping, out-of-pocket expenses and an inadequate emergency-maintenance response — this is not what I expected from a professionally managed rental. I have formally requested a rent credit/reduction and am currently awaiting management/corporate’s response. I will update this review with how they handle the repairs and my request for compensation. I chose this company partly because of its overall reviews. After this experience, I looked more closely at the recent reviews, and it appears I am not the only person reporting serious dissatisfaction. Prospective tenants should sort reviews by newest and read recent experiences. Even if every outstanding problem were magically fixed tomorrow, my move-in experience would still warrant one star. Repairs after the fact do not erase the condition in which this property was delivered to me on August 11, the money I have spent, or the substantial amount of my work and personal time this has consumed.
• ME

  Mike Eisberg

  Aug 12, 2026
  1.0
  They are great until something breaks. I’ve lived in the same house for 3 years now. The AC goes out every summer. Since the house has 2 units (1 for upstairs and 1 for downstairs) it’s considered a “non emergency”. I haven’t had ac in the bottom floor for about a week now. Service is slow to get to the house and it usually takes 2-3 trips with a different progress technician to fix the problem. My AC went out last Friday for the bottom floor. I scheduled a service request immediately. They scheduled for this Friday. It’s been 100 degrees in Nashville all week. Usually when this happens the other unit goes out shortly after because of the work load it has to cool the whole house for the week. I have had progress technicians show up for repair jobs. Do half the repair and leave because “they have to clock out” and not show up for another 2-3 days. I’ve had standing water in my kitchen before and it’s taken them 2 days to get to my house. Progress is great until something breaks. Then it becomes obvious they have been putting the bare minimum repairs on their houses for years. All while raising your rent every year.
• AM

  Alex Mollica

  Aug 11, 2026
  2.0
  Renting from this place was overall a smooth process with very little issues with the renting process month to month. HOWEVER, the condition of the home was unbelievably poor with very little help from maintenance throughout my experience renting from them. My A/C hardly worked making the house get up to 82 degrees in the summer and maintenance did nothing to repair, the deck was falling apart and repairs were extremely half hearted, kitchen cabinets falling off hinges, backyard left with debris and overgrowth that they expect you to fix before moving out. Additionally, the amount of vague fees and hidden charges that get tacked on to the monthly rent becomes astronomical with no explanation. The very high security deposit you pay will not be returned in full in the slightest. They took money out of the security deposit for bizarre and vague claims about damages in places I wasn't aware of and for insufficient cleaning after spending hours upon hours making the house and yard spotless before my move out. It is also very difficult to get ahold of a real person when disputing these issues.
• AT

  Aaron Teves

  Aug 8, 2026
  2.0
  So far not great, I wanted to use a company since moving across the country. They have said a move in date and pushed it back several times. I spoke to em several people all saying they are working on it or sent messages to their supervisor to get it taken care of. Currently my move in date is two weeks after the first agreement. You will get emails but overall the company almost feels like dealing with an AI company. You are on your own and they don’t care . They charge extra fees for things that are just to charge fees . Maybe I will update in once I am in for awhile but so far I would not recommend this company.
• CH

  China Hartman

  Jul 28, 2026
  3.0
  I absolutely loved the selection and the prices but the program that is used to approve either your bank or payroll is awful. We applied for the same house 3 times and the issue was absolutely with the program. We couldn't get one of our banks to work. We can't get our money back for the application which I don't think is fair due to it being an error on their end. They say you can apply for another home and the application fee would transfer but if the problem is with the program, us applying for something else won't work anyway. Waste of 110 dollars. We applied for a home through another company and everything went through instantly and we were approved for another home. So good news we still ended up with a cute home. Its just a shame that we didn't get our first pick.

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