Martin Flats

Reviews

• TP

  Terry Partee

  2 days ago
  5.0
  I had the pleasure of speaking with Elouise when I called with some general questions about the rental requirements, and she was incredibly helpful and welcoming. I haven’t rented a home in about seven years, so getting back into the process has honestly been a little mind-bending. With so much of society relying on AI and automated systems these days, it genuinely felt refreshing to speak with an actual person who was warm, patient, and willing to help. Elouise took the time to answer my questions and made me feel comfortable throughout the conversation. That kind of customer service really stands out, and I wanted to make sure she received the recognition she deserves. It’s clear that she understands the importance of making people feel heard and welcomed. Thank you, Elouise, for making what can be an overwhelming process feel a little easier!
• DT

  David Travers

  Sep 28, 2026
  5.0
  This is my first time renting an apartment in over 15 years. The process of looking for an apartment these days has definitely changed, but Martin Flats was the only place in which I was able to work with a human from the very beginning - and that person was Elouise! Coming out of a challenging financial situation, it was looking like I may not be approved anywhere. I took a chance with Martin Flats because of Elouise’s great customer service and timely communication. She was very helpful and available, answered my many questions, and made the process easier for me. As a previous homeowner, the apartment is definitely going to be an adjustment in terms of size and space, but it is something I look forward to adapting to. As a Nashville native, I’m excited to check out the reinvigorated Wedgewood-Houston neighborhood. Having lived in Murfreesboro the last 15 years, I’m looking forward to eliminating that commute, and possibly even biking to work. Did I mention they have bike storage? As far as renting in Nashville, you can’t beat the price. Sure, the place is small, but I view this as buying into the world around it. I also go to a lot of concerts in Nashville, and now I’m even closer to that action - no need to take the next day off! Again, big thanks and appreciation to Elouise for all of her efforts and exceptional customer service! :)
• BK

  Benjamin Kovich

  Sep 21, 2026
  5.0
  Hey, I absolutely love living at Martin Flatts. I’ve read recent negative reviews and that’s such a shame That certain individuals have not so great experiences, probably due to their own internal troubles. This is a simple And clear concept, A lovely neighborhood with lovely residence. I’m happy and glad to be here, especially with so much growth around happening in the neighborhood. Thankful for the leasing office for always being so helpful. Abbi & Elouise Are an amazing team 🙏
• TB

  terrence barlow

  Sep 20, 2026
  5.0
  Absolutely loving my stay here at Martin Flats currently on the rooftop with my novel, enjoying some me-time. It’s always so peaceful up here. I want to give a quick shout out to APM, Elouise 🌟 For being so pleasantly responsive with my recent inquiries. Keep being awesome. Thank you Martin Flats for such a beautiful community.
• MR

  Meahgan R.

  Sep 9, 2026
  1.0
  Negative 5 stars. Do you want packages stolen? Laundry tampered with and ruined? Incompetent staff? Lease from Martin Flats!!! I just signed my second lease at Martin Flats, hoping things would improve, but unfortunately my experience has continued to get worse. Based on my experience, I would strongly caution anyone considering living here. The staff, particularly Eloise, has been extremely disappointing. In my experience, she has been rude and has offered zero solutions when I have brought legitimate concerns to her. When I raised several issues, I was told that I could cancel my lease rather than being offered meaningful solutions to the problems I was reporting. The package situation is particularly frustrating. I have had multiple packages allegedly stolen, including two just this week. I have instructed delivery companies to use the package lockers, but that has never happened. I was told the property has cameras in the common areas and lobby, but I was also told that reviewing footage costs too much money. If that is the case, it is difficult to understand how the cameras provide much security. I have also attempted to post on the community message board about the stolen packages so other residents could be aware, but posts require approval and my posts have not been published. Given my previous interactions with management, I have concerns about how my complaints are being handled. The application and approval process was also extremely lengthy, taking approximately two weeks in my experience. Meanwhile, I have personally been approved for luxury apartments costing more than twice as much in approximately 30 minutes. The laundry situation has been particularly concerning. My laundry has been tampered with multiple times. In one incident, my clothes were covered in marinara sauce, and the jar of marinara was left sitting on top of my clothes. The washing machine was also literally ripped from the wall during this same incident, which is clearly visible in the photo I will be including with this review. A friend I referred to the property has also had several shirts taken directly from washing machines while they were running. I was subsequently denied the referral bonus, and while I cannot say why, I was disappointed with how that situation was handled. For the past two weeks, the internet has also been going out approximately every 15 minutes, making reliable service extremely difficult. And as another unfortunate bonus, there have been 3 AM fire alarms that send residents and their pets outside to the sidewalk while waiting for the fire department. Definitely not an ideal experience for anyone paying rent. I genuinely do not understand the numerous five-star reviews because they have not reflected my experience or what I have personally observed during my time here. I gave Martin Flats a second chance by signing another lease, hoping things would improve. Unfortunately, I now have another year here, and based on my experience so far, I would encourage prospective residents to do their research and think carefully before signing a lease.