Progress Residential

Reviews

• MA

  Melinda Adkisson

  6 days ago
  5.0
  Matthew was so kind and patient with me as I had left my payment in the car and had to run down n grab that. Mrs Tosha, I can not thank you enough for your diligence and kindness during this entire process. You are a true angel and I hate I didn’t get to hug your neck. Great work Progress Residential of Memphis,Tn. I appreciate you guys so very much. Sincerely, Melinda A.
• CW

  Charlotte White

  Oct 1, 2026
  2.0
  Recently my husband and I moved into a rental property for Progress. Our move in experience was atrocious and unnecessarily stressful. I did make a mistake in picking my move in date within the allotted window to get my concession for the home for the following month yet I was told I could revise my lease with a date that would allow me to get the concession & the lease revision would happen in 24 hours. I called for 6 days (9/23-9/28) straight wondering why I never received the updated lease and cost sheet. No one had a solution other than to wait another 24 hours. Without the updated cost sheet, I had no idea what my move in costs would be and because it happened so late, I had to make other arrangements to pay that were highly inconvenient to me. In the end we ended up overpaying and are currently waiting for the credit to show up on our account. (We did get the concession). After we paid our move in costs, the lease took longer to come through & our consultant left the office before we could do the move in orientation so they had to get him on the phone after hours to complete it. I sent a very detailed email to their customer care address but received a very apathetic and non-compassionate response. There are many details I can’t add in this review due to limitations by Google. The only positive comment I can make is all the representatives I spoke with were professional but highly lacking in efficiency. Let’s hope our year lease with them is not a highly regrettable decision. Edited to add: also our rental was not clean upon arrival, there’s shoddy work on all the walls they “fixed”, and there’s paint splattered everywhere on the floors/carpets. There was debris in our yard as well & multiple issues with the home that need repairing.
• JE

  J Elite

  Sep 24, 2026
  1.0
  Read the reviews before you decide to rent! I will do my due diligence of letting people know what to expect from this property management company once I leave their property. I would NEVER recommend this property management company for renters for the simple facts that I have been in the business for quite some years, real estate investment, and I can tell you that this company is driven by money and that's it. They do NOT care about their residents. I moved to one of their properties and found it a mess with several issues, which took weeks to get fixed. And still, there's even more issues that haven't been completed. They have charged us for property maintenance items where they are offloading the expense to the renters when the property owner(s) should have taken care of it far in advance. Compare this company to other property management companies and this company is garbage. Do NOT rent a property through Progress unless you want horrible customer service, prolonged service requests, and maintenance expenses offloaded to you.
• CJ

  Caneshia Jackson

  Sep 23, 2026
  1.0
  Horrible is the best way I can describe my experience with Progress Residential and the way maintenance and corporate communication are handled. They seem to respond to reviews faster than they respond to phone calls, emails, or urgent maintenance concerns. At the end of July, maintenance came out to repair my closet rack, which had completely fallen, and to replace a spigot. To replace the spigot, they had to cut a hole in the wall of one of my rooms. I was told a request had already been submitted and that someone would contact me within 3–7 days to schedule the drywall repair. No one ever contacted me. Shortly after putting my clothes back in the closet, the middle of the rack started falling again. When I called about both issues, no one seemed to know anything about the drywall request. Since then, appointments have continuously been moved from dates and times I approved to times that do not work for me, with no explanation despite multiple calls and emails. As of today, September 23, neither issue has been properly resolved. In the middle of all of this, my stove stopped working on August 19. Maintenance came out August 21 and told me I would either need parts or a replacement stove and that I would hear back that day. I never did. The request was closed without the stove being fixed. After I called again, another maintenance technician was sent out who had no idea someone had already inspected the stove. I was again told someone would follow up, but no one did. After weeks of calling and emailing for answers, I was finally told on September 9 that a stove had been ordered and would arrive September 16. That was nearly a month without a working stove and with very little communication. Management later contacted me and assured me my other maintenance appointment scheduled for September 23 would not be moved again. Yet today, my closet repair was somehow reassigned to a painting vendor. The closet does not need to be painted it needs to be properly secured. The drywall will eventually need painting, but only after the hole is actually repaired. Maintenance was already at my home today, so I called to ask if the closet repair could simply be added to the technician's work order. I was told they could not help me. At this point, I told them to cancel the remaining request because I am exhausted from constantly calling, emailing, having appointments moved, and explaining the same issues over and over again. This has been the worst experience I have had with Progress Residential, and all of this has happened within roughly two months. What makes it even more disappointing is that I renewed my lease on September 14 hoping these issues would finally be handled properly. Unfortunately, I was wrong.
• AC

  Alycea Compton

  Sep 13, 2026
  1.0
  Avoid renting from this company if possible. As renters with Progress for close to three years if not a little more the recent incident we’ve endured has been nothing but pleasant. When we first moved into this home we loved it, but as the years passed things with the home have started going downhill. The first time we have had to submit a maintenance request was when we had a storm and our back porch covering caved in. Progress hired a low half ass company who firstly did not communicate properly regarding visiting with us etc. they showed up early one morning while we were asleep and just let themselves into our backyard. Didn’t call or nothing. After they were finished we looked everything over and they left nails, pieces of metal all in the area (we have a dog) and this was absolutely lazy. The covering was bad, not even straight. Second time we had to submit a maintenance request was when we had another storm and a tree fell on one side of the house, it didn’t hit anything but we took pictures and submitted a request. The company they had out got rid of the one part of the tree that fell, but left the other half of the tree there…it later fell a few weeks and they had to come out again to get rid of it. Could’ve easily did the whole tree and saved a trip. Tree could’ve hit my vehicle. Thirdly we’ve been experiencing terrible AC problems in this house. We have zero coverage outside so our house is constantly getting hit with the sun and heat ALL DAY. We had submitted a request last month on the 16th because it was 83 degrees in the house. We have a dog, toddler and I’m currently pregnant with our second child and this was getting miserable. They labeled our request as “urgent” and did have someone out the next day…some 500lb man who really just cleaned the AC unit and pretty much said botta boom botta bang done. Fast forward almost a month later and things still have not gotten better. Yesterday was the WORST. Yesterday the house reached 85 degrees, we submitted a form and again they labeled us as “urgent”. No call, no email NOTHING. I started my first day at work that evening and got all worked up and emotional because I was so hot and exhausted. My toddler had to wonder around the house in a diaper AND we had to go out and buy a $200.00 window AC unit and stay in the main bedroom the whole night (currently still in bedroom). It was so hot that the bathroom was humid and there was condensation under the rug. Today it hit 90 degrees-after two calls placed they finally showed up around 4 maybe a little shortly after. Do not rent from here. They won’t owe us anything or fix their mistakes. No wonder they get bad reviews.

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