Poplar Place

Reviews

• AG

  Angela Harper Gardner

  6 days ago
  5.0
  The process was easy and everything is done online ( I really like). Everything stated about move in process was true. I would've love a little more communication about changes of units
• DB

  D34TH BR34TH

  Jul 15, 2026
  1.0
  DO NOT LEASE Do not lease here. I am experiencing a housing and health crisis because of the sheer dishonesty of the staff and the disgusting state of this property. This place is already making me feel like I'm going to have a nervous breakdown. I was explicitly promised by the on-site leasing office staff member that my townhome would be fully repaired, cleaned, and move-in ready within a week. Based on their binding professional word, I transferred our electricity/utility accounts over. When we arrived today to move in, the apartment looked like an abandoned, neglected property. The unit features severe structural decay and physical ruins throughout, including scratched-up old walls, gaping holes in the countertops, physical holes in the floors, and exterior to interior doors that are literally rotting away from age and moisture. This exists alongside a severe roach infestation, with dead cockroaches littered all over the floors and surfaces of the entire apartment, creating a complete sanitation hazard. The HVAC system is completely frozen and non-functional, meaning there is zero ventilation or cooling. When confronted with these unlivable conditions, the office staff immediately began changing their story and shifting blame, claiming they never promised the one-week timeline. Because the unit is completely uninhabitable and violates basic housing codes, I have completely refused possession and refuse to move a single box inside. I'm escalating this directly to Beztak Corporate, Memphis Code Enforcement, and the Shelby County Health Department. If you care about you or your children's health, your money, and your peace of mind, stay far away from Poplar Place Townhomes. Response to management: Agreements do not waive statutory housing codes. Showing a cleaner, less ruined unit or model in different condition prior to move-in does not excuse delivering a property with severe structural failures, an inoperable HVAC system, and pest control violations on move-in day. In my entire life I've never been welcomed by staff into a new dwelling in this manner. Furthermore, corporate management formally acknowledges that the unit requires an additional 30 days of repairs to be made habitable. Attempting to shift the blame to the consumer for standard building and sanitary failures is logic that violates basic tenant rights. Tenn. Code Ann. § 66-28-303 – Possession of Dwelling Tenn. Code Ann. § 66-28-304 – Maintenance by Landlord (habitability, repairs, housing codes, health and safety) Tenn. Code Ann. § 66-28-501 – Noncompliance with Rental Agreement by Landlord Tenn. Code Ann. § 66-28-502 – Failure to Supply Essential Services Tenn. Code Ann. § 66-28-514 – Retaliatory Conduct Prohibited (only if staff retaliate after you report code or health violations) Tenn. Code Ann. § 66-28-516 – Obligation of Good Faith
• MJ

  Murray Donald Jr

  Jun 26, 2026
  5.0
  My experience from filling out the application up till my move in date was simple and stress free. Nesha was very helpful and patient with me throughout the process. She was polite and very professional and was able to answer all of my questions. I looks forward to my time here.
• CL

  Coach Lou

  Jun 9, 2026
  5.0
  Ms. Oteria Williams and Ms. Chambers really are doing a great job!
• CM

  Charlie McBride

  May 26, 2026
  5.0
  I had an outstanding experience with the Poplar Place Townhome team. From the moment I arrived, Oteria, Nesha, and the staff demonstrated a level of professionalism, knowledge, and hospitality that immediately stood out. Oteria was especially impressive in the way she explained the entire process in clear detail, answered every question with confidence, and made the walkthrough feel both informative and welcoming. Nesha was also extremely helpful and added to the positive experience with her professionalism and willingness to assist. What made the experience even better was the team’s energy and attention to detail. They were not just showing a property; they were creating a smooth, stress-free experience for someone looking for a new place to call home. Oteria’s leadership, along with Nesha’s helpful support and the team’s genuine care, was evident throughout the entire visit. The Poplar Place team could truly give a masterclass in customer service. If you are looking for a new place without the confusion, pressure, or hassle, I highly recommend Poplar Place Townhomes. Oteria, Nesha, and the entire staff make the process easy, professional, and enjoyable from start to finish.