PMI of Memphis

Reviews

• TW

  Tricia Ward

  Oct 8, 2023
  1.0
  PMI has some of the worst communication skills I’ve seen. It’s incredibly hard to get in touch with them, and when you do, the ladies handling the phone calls typically are not very helpful. The maintenance handling is decent, but that’s about it, and I’ve had requests canceled because I “didn’t reach out” when I did and never had a call back. Back in august, we got multiple emails saying our lease was about to be up and that it was time to resign. I called multiple times and never got an answer. When I finally did, the young woman I spoke too was nice, and I told her that it was time to resign, but that I needed to update my name on the new lease due to marriage. She told me that the new leases were being written, that she would tell the lady who handles them, and to be looking at our emails for our new lease. Our lease expired and we still had nothing. I reached out via the resident portal explaining all of this, only to get a reply saying that she never received the name update note, and that our lease was being transferred to another company. That was on the day our lease expired. I tried signing into the portal to email them to find out who was handling our new lease, only to see that our account was gone, meaning we no longer had anything to do with PMI. I emailed the website directly with what was going on and got a phone call the next day from PMI saying that it’s not their responsibility to send communication anymore as the new company has our lease. That was over 2 weeks after our lease was up. I was told in the voicemail who the new leasing company was, so I went from there and reached out to them. There is no way that they did not know at the time of our lease expiring with them that our lease was being transferred to a new company. It’s frustrating and pretty sad how they handled the situation with not keeping their tenets up to date with the transfer, and the only reason we found out was because I CALLED and was told then. It put me & my husband through intense anxiety about our home and future of living there due to their severe lack of communication and caring about the people who rent through them. The new leasing company has been very helpful thus far in 2 weeks & is doing more than what PMI did in the 4 years they had the lease. I’m updating my review to a 1 star from a 2 star due to the poor response from the owner. 🤷‍♀️ we received no notification of transfer via email, nor postal service. We only found out due to me calling in a panic the day our lease expired and only THEN being told. Again, poor communication.
• CH

  Christopher Hill

  May 15, 2023
  5.0
  excellent company prompt and professional!!!
• KL

  Kena Liggins

  Oct 20, 2020
  2.0
  Property owners please be careful with this company, as they will so call make repairs to your property every month without your consent and the cost of the repairs will be the amount of your rental disbursement you should receive. I have in writing as the property owner to them that I will have my personal handy man fix the so call repairs and I declined for them to fix the repairs but yet they showed on my expense account the cost of the repairs that I declined to them in writing. This has happen for 2 months. Last month my personal handy made repaired somethings in my rental property for the tenant and I informed PMI of the repairs but yet and still they charged me for the repairs. So not only did I pay my personal handy man but PMI charged me for repairs that they did not complete because it was completed by my handyman. I have cancelled my management agreement with PMI.
• TO

  Tamaika Osby

  Jun 15, 2019
  3.0
  I'm really losing hope here with the company I'm currently renting a home from them and I've been asking them for months to get someone out to look at this peeling tub, this refrigerator with a gap in it there's windows that need to fixed and it's been since Nov/Dec since those was supposed to be fixed before I moved in

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