Wyndchase Aspen Grove

Reviews

• TM

  Tyler Munford

  4 days ago
  1.0
  Roommates Included in Your Rent — COCKROACHES, TERMITES, AND ANTS! Looking for an apartment where you can pay ridiculous rent AND share your home with unwanted roommates? Look no further! Cockroaches, termites, ants — you name it, they’re apparently included in your monthly rent at no additional charge! In all seriousness, my biggest complaint about this apartment complex is the absolutely disgusting condition of the apartments and the complete lack of proper maintenance and upkeep. We moved into what was advertised as a “fully renovated” apartment. Sure, it had laminate flooring throughout, updated appliances (except the washer and dryer) and newer countertops. But underneath those cosmetic upgrades was an apartment that looked and felt like it hadn’t been properly cleaned or maintained in years. The bug problem was absolutely HORRENDOUS. I’ve never lived anywhere with an infestation this bad. I was killing cockroaches practically every other day. We also dealt with a termite infestation that maintenance seemingly couldn’t be bothered to address properly. There’s something incredibly unsettling about paying thousands of dollars to live somewhere you can’t even feel comfortable or clean in your own home. And speaking of maintenance, it’s an absolute joke. The lack of attention to the property is obvious, and getting issues properly addressed is frustrating, to say the least. Pest control? Another joke. I requested pest control numerous times, and when they actually showed up, the treatments were rushed and anything but thorough. On one occasion, they didn’t even show up at all. You’d think a complex with this many bugs would take pest control a little more seriously. The trash service is another service you’re forced to pay for but can’t consistently rely on. There were plenty of times I ended up walking my own trash to the compactor because pickup was so inconsistent. Meanwhile, the compactor is regularly overflowing, with piles of garbage accumulating outside of it practically every week. It’s disgusting and just another example of how poorly the property is maintained. Security has also gone downhill. The gate is gone, and the complex no longer has a courtesy officer. So not only are you paying premium prices for questionable living conditions, but you’re also getting fewer of the amenities and security measures you’d expect. I used the fitness center regularly, and unfortunately, it receives about the same level of attention as the apartments. The equipment isn’t properly maintained, and the gym clearly doesn’t receive thorough, regular cleaning\. In fact, I became pretty familiar with the spider that made itself at home on the window in front of the treadmills. Apparently, even the spiders enjoy the amenities! The most frustrating part is the amount of money this complex charges for rent. At these prices, residents should be able to expect clean apartments, reliable maintenance, consistent trash pickup, effective pest control, and a property that’s actually taken care of. Apparently, that’s asking too much. I had hoped things would improve when Waterton took over management, but from my experience, absolutely nothing has changed. And when you see a complex offering free rent and move-in specials, you have to wonder why they’re working so hard to attract new residents instead of addressing the issues driving existing residents away. My advice? Don’t let the renovated countertops, updated flooring, or free-rent specials fool you. Cosmetic upgrades mean absolutely nothing when the apartment is crawling with bugs and management can’t maintain the property. There are far better places to spend your hard-earned money. Unless, of course, you’ve always dreamed of paying premium rent to live with cockroaches. In that case, welcome home!
• AM

  Allison Munford

  Oct 8, 2026
  2.0
  Wyndchase was not a great experience we consistently had problems with bugs and when we requested the pest control we paid for they never showed up. We paid for monthly trash removal and our trash was left for a two week stretch to where we had to remove it ourselves. The staff was not helpful and if you reach out with problems you just get an AI response. Once we notified them we were moving our dryer broke and we put in a maintenance which was just deleted and we were never serviced. Over all would not recommend very old buildings with minimal maintenance done.
• SN

  SRINIVASAN N

  Oct 7, 2026
  1.0
  Horrible experience with the new management company. Liability insurance added to already verified tenants during move-in every month 19$ despite submitting again with new management. Maintenance requests are backed up like my dryer issue took 3 weeks to get it fixed after 5-7 times following up with the front office. centralizedaccountsreceivables@waterton.com - wont even bother to respond to any of queries or concerns raised. Manager at the front office always busy with the meetings to address the concerns and other tenants are not helpful or basically new. Bri- the automated AI system is more actively engaging rather than the human assistance in the community. No wonder why free months are offered, so think twice before you move in this community.
• MB

  Mia Jane Baris

  Sep 21, 2026
  1.0
  We are extremely frustrated and disappointed by the ongoing difficulties we have experienced in obtaining our refund deposit. Despite multiple attempts to resolve this matter, Wyndchase has made the process unnecessarily complicated and stressful. We specifically requested that the refund check be issued in my husband’s name, as the previous check was made out to all three of us. Walmart refused to cash that check, stating it was the first time they had ever seen a check with three names. When I contacted the billing representative, she refused to provide her name and could not assure me that Walmart would accept a new check made out to all three of us. Instead of helping to resolve the issue, she responded dismissively, saying, “I don’t work at Walmart.” Furthermore, this employee was extremely rude and unhelpful throughout our conversation. She appeared unwilling to assist, lacked basic customer service skills, and even hung up on me—behavior that is entirely unacceptable in any professional setting. Since we are currently in California, far from Tennessee, it is unreasonable to expect us to keep following up on this matter just to receive what is rightfully ours. We are not first-time renters and have never encountered such challenges in recovering a deposit. We urge the company to address both the refund issue and your staff’s unprofessional conduct. We expect a timely resolution, the issuance of a correctly named refund check, and an apology for the poor treatment we have received.
• MP

  Mason Progar

  Sep 10, 2026
  1.0
  Living here has been awful from the start, and I genuinely cannot wait for my lease to end so I can get out. Before I even moved in, communication was already a problem. They didn’t send me my lease to sign until the day I was moving in. I had tried contacting them several times beforehand, but I could never get anyone on the phone. When I finally moved in, the apartment was noticeably disgusting. It had clearly never been cleaned. Someone even left an empty coke bottle on the counter. To make matters worse, the previous residents were heavy smokers, and the cigarette smell was absolutely awful. I immediately emailed management about both the condition of the apartment and the smell, and it took WEEKS for them to do anything about it. At that point, I ended up cleaning the apartment myself—top to bottom. I mean floors, walls, vents, everything. I was literally washing yellow cigarette residue off of surfaces throughout the apartment. The smell is still there, but it is significantly better because I spent my own time cleaning an apartment that should have been properly cleaned before I ever moved in. The dishwasher was another issue. It was so disgusting that I could not use it. It smelled incredibly musty and the inside was yellow. I tried using a dishwasher cleaning tablet myself, but it did absolutely nothing, so I contacted maintenance. They sent someone into my apartment who literally just turned the dishwasher on and then left. I was told it was “fixed,” despite the fact that the problem obviously had not been addressed. I eventually had to push for them to actually replace it. Then came the toilet. My toilet was broken for THREE DAYS. I left multiple messages, repeatedly tried contacting the office, and made it very clear that this was an emergency. Their ridiculous AI phone system supposedly “attempted to get ahold of the emergency maintenance team,” but apparently nobody was available. For three days, I was repeatedly reaching out and begging someone to fix my toilet. I had to walk to the pool bathrooms every single time I needed to use the bathroom. And the best part? They still never contacted me about it. Once again, I fixed it myself. Now for the current issue: there is an absolutely HORRID smell coming from my air vent. I have complained about this multiple times. I strongly suspect it is cat urine from the upstairs neighbor because their cat has apparently urinated in the vent connected to my vents. The first time I reported it, they sprayed something into the vent to mask the smell. That was about a month ago, and unsurprisingly, it did not solve the problem. Last week, I requested that they actually investigate the smell because it had become unbearable. I cannot even turn on my AC without the smell spreading throughout my entire apartment. Today, around 11 a.m., a maintenance employee came into my apartment, smelled it himself, and agreed that the smell was bad. He told me he needed to get his supervisor involved to determine the next steps. GREAT. Finally, I thought, someone was actually going to address the problem. Several hours later, I received a message from their AI office system telling me that the maintenance team “didn’t smell anything” and therefore there was nothing they could do. Are you actually kidding me? Your own maintenance employee was standing in my apartment earlier that day and acknowledged that the smell was bad. Now, suddenly, nobody can smell anything and the issue doesn’t exist? At this point, the pattern is impossible to ignore: problems are ignored until I either fix them myself or repeatedly push them to do their jobs. I have dealt with an apartment that wasn’t properly cleaned, cigarette residue and smoke odor, a disgusting dishwasher, a toilet that was unusable for three days, and an ongoing sewage/cat-urine-like smell coming through my HVAC system. On top of that, communication has consistently been incredibly difficult. I am counting down the days until my lease ends. I would strongly recommend anyone think twice before signing a lease here.