The Reserve at Kirkwood

Reviews

• JB

  John B

  Sep 29, 2026
  1.0
  🗑🗑🗑🗑 Every light outside stays on 24/7 and you get charged community electric. The trash valet is an absolute joke, so is the compactor. Plan on seeing a mountain of trash every Monday. They send out emails that are worse than any HOA would even dare. Kristin will see this and reply with something like her email and she's sorry. They are not sorry about anything here. The gates get disabled all of the time and they restrict you from using the gate. Your packages will get stolen. Your mail will never be in the right spot. Oh but you get "luxury resort style living" , while your neighbor dumps trash off of her second floor balcony on to yours. The pool has more rules than they sent out for decorations. If you submit maintenance requests, you get your neighbor in sandals responding... after you call the phone tree. They close all maintenance requests; resolved or not. They will not help you and if you call them on it; you cannot renew your lease. Like me. No lies told. John Thomas Buttrick.
• CK

  Christian Kiser

  Sep 18, 2026
  1.0
  Really tired of the lights shining through my windows at night they are super bright and stay on day and night wish they would put covers on them so they pointed down instead of through my windows also quite hours doesn’t stop the noise from the pool or neighbors at night the complex’s solution is call the police 🙃
• CP

  Cindy Park

  Sep 12, 2026
  5.0
  I would like to give a special thank-you to Kaylee for making my experience at The Reserve at Kirkwood so welcoming from my very first apartment tour through move-in and my first week of living here. Choosing a new home is a big decision, and Kaylee’s patience and kindness made a real difference. When the apartment I initially viewed wasn’t quite the right fit for my needs, she took the time to understand what I was looking for and helped me explore other options. I visited the office over roughly three days and asked to see additional units, but she never made me feel like I was being difficult or taking up too much of her time. Every visit was met with warmth and a willingness to help. Her support was a big part of why I ultimately chose to make this community my home. That care continued after I moved in. Whether I needed help understanding how to use the gate access code, receive packages, or navigate the details of settling in, Kaylee patiently explained everything. When I had questions about the deposit charges and needed to go through them one by one, she welcomed my questions and took the time to help me understand. Being able to ask for clarification without feeling uncomfortable or rushed has meant a great deal to me. She has also helped with smaller requests that made my transition much easier, including printing documents when I needed them. No matter what brought me into the office, she consistently greeted me with kindness and clear explanations. When I reported maintenance needs, she made sure they were noted and scheduled so the maintenance team could address them promptly. I truly appreciate that her helpfulness extended beyond answering questions to making sure the next steps were taken. Most of all, Kaylee has helped me feel secure and supported in my new home. Knowing there is someone in the office who will listen, explain things clearly, and help me work through concerns gives me real peace of mind. My first week here has left me looking forward to the year ahead. Thank you, Kaylee, for your patience, thoughtfulness, and all the help you have given me. You have made what could have been an overwhelming move feel much more manageable and welcoming!
• HA

  Heather Austin

  Sep 11, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Kaylee is absolutely wonderful! ❤️ She has been so helpful, kind, and supportive throughout this entire process. She made my move feel so smooth, easy, and stress-free from beginning to end. If you’re looking for a beautiful place to call home AND someone amazing to help you through the process, definitely go see Kaylee! She will take great care of you. Thank you so much for everything, Kaylee! You’re truly the BEST!!! 🏡❤️🥰
• KY

  Kelly Yun

  Aug 15, 2026
  1.0
  On my move-in date, I cannot make it to the leasing office because my vehicle's tire is flat, and I need a towing service. The leasing office staff sent a text saying that once I arrived at the property, if I called maintenance emergency, they would help me get into the apartment and give me the key, and they would charge $75, and I agreed. When I arrived at the leasing office, I called the maintenance emergency but they asked me to submit the maintenance request and no one helped me and I am stuck inside of cat because my vehicle broken and I cannot drive my car even though I want to stay at a hotel. Also, I brought food and plants from Michigan in my car. Because I cannot get the 24/7 maintenance emergency service so food will be cherished and plants are gonna die. When I called the maintenance emergency, they submitted the ticket again and again, no one helped me. I am a new tenant and I drive over 9 hours from MI to TN today but I am in the apartment parking lot around 10:40 pm without any service from the maintenance emergency.