Waterleaf at Neely Ferry

Reviews

• EE

  EJ

  Sep 23, 2026
  5.0
  Beautiful property and such a great experience! The office staff is always so helpful, friendly, and a pleasure to work with. They always make me feel welcome and are happy to help whenever I have a question or need anything. You can tell they genuinely cares about the residents and providing great service. I’ve had a wonderful experience here!
• TT

  Tyson

  Sep 19, 2026
  5.0
  Did a self guided tour, look forward to moving into Waterleaf at Neely Ferry. Kayla and Chase greeted me with warm welcome and Kayla was very knowledgeable on the property. You can tell the staff really cares
• AA

  AJ

  Sep 5, 2026
  1.0
  This neighborhood is DANGEROUS and full of filth. Simply walking to check my mail, I found a trail of blood and a child crying for help in a stairwell after a group of teenagers, who were walking around the neighborhood smoking weed, assaulted him with a knife. When I went to the management office the next day to inform our property management of the incident and the criminal residents they've moved in, LaToya the assistant property manager shrugged and said "You can just email us." I watched a maintenance tech have to discharge a fire extinguisher at an electrical outlet in the breezeway while powerwashing. This outlet was directly under a fire alarm that failed to go off, no communication was shared with residents of the building. I went to the office, asked to speak to Chase, the property manager, and was told again, "You can just email us." I said no, all of my emails are ignored and this is a massive safety hazard. I asked to leave my phone number for Chase to give me a call, and surprise surprise, that never happened. A week later we get notice that people would be walking into our homes for a "fire safety inspection". I had cameras in my apartment and watched said "fire inspection" involve a young man walking in with a flashlight, walk directly past all sprinklers and detectors, go to my bedroom, peak in the door and then leave. He was in my apartment for less than 10 seconds. A direct reflection on the complete lack of effort and care this management team has for the safety of the residents they're taking money from. The out of control smoking is also extremely dangerous, I reached out countless times for it to be addressed, absolutely nothing was done. Not only is it a fire hazard in a building that has a defective alarm system, it made us physically ill. I had to buy a smoke remover hepa filter, which turned black with smoke after a month. That's how much my neighbors were smoking inside their apartment. Waterleaf at Neely Ferry could not care less about the residents of this neighborhood. The day I returned my keys was genuinely one of the happiest days of my life. Living here was a nightmare.
• NS

  Nissi S.

  Sep 3, 2026
  1.0
  Do not move here ! This was my worse first experience in an apartment . Dog feces everywhere . Paid for pest control (never seen them). Trash valet always late, leaving trash in the hallways, never any parking. the apartment walls are so thin you can literally hear your neighbors, conversation .. i left my apartment spotless before move out . They took half of my security deposit coming up with several excuses saying “you had a $100 water bill” and “you had to pay for an extra day” when i literally moved out the day of my lease expiration . And also saying to clean the carpet . Which on the move out letter I received it stated “ you do not have to shampoo the carpet unless you choose, we will shampoo them” ….
• CC

  Cappuccinos And Christ

  Sep 1, 2026
  2.0
  As a 5-year resident who recently opted not to renew my lease, I cannot recommend living here based on the severe decline in quality over the last two years under new management. Prospective tenants should be cautious when reading recent 4- and 5-star ratings; many appear to be from quick tour visitors rather than long-term residents living with the day-to-day conditions. Key issues that led to my departure: Overcrowding & Parking Nightmares: Management appears to have lowered standards to fill units, leading to severe overcrowding. Because there are no reasonable limits or enforcement on the number of vehicles permitted per apartment, parking has become a constant struggle. Groundskeeping & Facility Maintenance: The property and amenities are no longer maintained properly, resulting in deteriorating overall conditions. Poor Communication & Lack of Follow-Through: Front office staff consistently fail to communicate effectively or follow up on critical matters. Most concerning is management's handling of the move-out process. When I emailed the office to request a pre-move-out walk-through—so I could address any legitimate items directly—my request was met with complete silence. Furthermore, when I formally cited state tenant protection laws regarding reasonable wear-and-tear (e.g., standard lifespan depreciation for carpets and blinds after 5 years of tenancy), the office refused to acknowledge or respond. Save yourself the frustration and look elsewhere for a management team that values long-term residents, basic communication, and proper property upkeep. EDIT/UPDATE: Management's public reply below claims they are working to resolve issues, but this only happened AFTER I left a public review—privately, my initial email requests were ignored. While a joint move-out walk-through is now scheduled, my core concerns regarding 5 years of unaddressed property decline, overcrowding, and parking remain unchanged. Actions speak louder than canned review replies, and I will be thoroughly documenting the condition of my unit on move-out day.

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