CS
courtney saunders
Oct 1, 2026
We, the Saunders family, appreciate Justin from Maintenance for his professionalism, kindness, and support during a frustrating water-leak situation. From the moment the issue was reported, Justin treated our concerns with respect, kept us informed whenever possible, and demonstrated a genuine commitment to resolving the problem despite challenges outside of his control.
An upstairs bathroom leak caused significant damage to the living room below, including water staining and concerns about potential long-term damage if repairs were delayed. Unfortunately, poor communication from the office made arranging repairs difficult and added unnecessary stress to an already challenging situation. Automated appointments were scheduled without confirming the maintenance team’s availability or ensuring that the work order had been properly assigned.
No one arrived for the first appointment on Saturday, September 12, 2026, at 12:00 p.m., and we did not receive any notification that the appointment would be missed or rescheduled. After we contacted the office again to report the missed visit, a second appointment was scheduled for Sunday, September 13, 2026, at 12:00 p.m. However, no one arrived for that appointment either, and once again there was no communication explaining the absence.
These repeated missed appointments delayed the repair process and required us to spend additional time following up with the office for updates. We do not understand why appointments were issued without verifying that maintenance personnel were available and assigned to complete the work. While we are disappointed with the communication and scheduling process, we want to recognize Justin for remaining professional, courteous, and helpful throughout the situation. His responsiveness and positive attitude stood in sharp contrast to the difficulties we experienced with the scheduling process and helped restore some confidence that the issue would eventually be addressed.