PH
Penielle Hyppolite
Aug 6, 2026
⭐☆☆☆☆
UPDATE: At this point, this is bigger than bad maintenance. Management is now putting things in writing that simply are not true, and I am seriously concerned about discriminatory treatment.
I spent 21 days getting the runaround over my ORI system. I finally contacted ORI myself and had the issue resolved within hours—and the actual fix took five minutes.
Now management is claiming I denied an ORI-related technician access. False. The ONE visit I rescheduled involved painters, not ORI.
They're also claiming the former manager told me to contact ORI myself. She never did.
Then they denied a "transfer request" I NEVER MADE and brought up my rent payment history and alleged lease violations. I asked for temporary accommodations while my apartment wasn't fully functional—not a transfer.
At this point, I'm documenting everything and pursuing this outside of property management.
Bad management is one thing. Rewriting the facts to cover it is another.
And somehow the temporary property manager, Sammy, is being put in the position of responding to and defending decisions she wasn't even here to make. They did the same thing to the previous manager.
That tells me this problem goes much higher than the onsite staff.
At this point, I am seriously concerned about how I am being treated, including whether that treatment is discriminatory.
Ownership needs to pay attention to what is happening at this property.
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At this point, I'm convinced the only way to get anyone's attention is to leave a Google review because emailing management certainly hasn't worked.
Since **July 21**, I've been dealing with an ongoing maintenance issue after an electrical problem affected my apartment. It took **weeks** to get my Ori bed system repaired, and when maintenance finally "fixed" it, they created another problem. Now my closet door won't even fully open because of the way the bed was reinstalled. So one issue got replaced with another.
Then pest control came, and somehow I'm seeing **more roaches than I was before they treated the apartment.** Explain how that makes any sense.
The biggest problem, though, has been the communication—or lack thereof. Nearly every update I've received has been because **I** reached out first. If I don't send an email, I hear nothing. No updates. No timelines. No follow-up. Nothing.
What really gets under my skin is how quickly management moves when they want something from residents. Today is only the sixth day of the month, and I already received a demand letter about rent. Clearly, urgency exists when money is involved. I just wish that same urgency existed when it came to providing residents with a fully functioning apartment and addressing maintenance issues that have been ongoing for weeks.
To make matters worse, the property manager is leaving, and instead of resolving the issues I've been raising for weeks, they're simply being handed off to the regional manager. So now I'm expected to start all over with someone who isn't even regularly on-site.
I have been patient. I have been cooperative. I have made my apartment available for every maintenance visit. I have documented everything. At this point, my patience is gone.
I'm not asking for anything unreasonable. I'm asking for a functional apartment, effective pest control, communication that doesn't require me to chase people down, and accountability.
The fact that I have to come to Google in hopes that ownership will finally pay attention says everything.