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The Lily

4.0
(54 reviews)

Business Details

(843) 920-9629
https://www.thelilywestashley.com

About

Apartment Building

Location

The Lily
2040 Ashley River Rd, Charleston, SC
29407, United States

Hours

Monday9:00 AM - 5:00 PM
Tuesday9:00 AM - 5:00 PM
Wednesday9:00 AM - 5:00 PM
Thursday9:00 AM - 5:00 PM
Friday9:00 AM - 5:00 PM
SaturdayClosed
SundayClosed

Reviews

4.0
54 reviews
5 stars
37
4 stars
3
3 stars
1
2 stars
2
1 star
11
  • ME
    Morgyn Esslinger
    May 7, 2026
    5.0
    Toured the lily this morning, and Evvy was so kind and knowledgeable! She answered every question I had and diligently went over all of the options available!
  • ML
    Melinda Lawhorn
    Nov 18, 2025
    5.0
    I moved in recently and am really enjoying living here so far. The management team is very knowledgeable and helpful. The apartments are spacious and quiet! Looking forward to enjoying the spring here!
  • AB
    Amy Brooks
    May 1, 2024
    1.0
    NEGATIVE STARS. WORST RENTING EXPERIENCE IMAGINABLE EVEN AFTER END OF LEASE. My son signed and I signed a lease here for him to live for his first time on his own in March of 2023. This quickly turned into a nightmare as by May/June my son was FORCED to move home due to a faulty AC unit inside the apartment. The apartment was so hot my son was forced to commute to work from my house in Conway SC to Charleston EVERY day for almost 3 months because he was physically unable to stay in the unit. It reached as high as 90 degrees. No problem though right? Just replace the unit! Nope! My son sent 5 different maintenance requests about the issue before it was looked at. To compensate for nearly 3 months without being able to live in the unit, we were credited 1 month by the complex. Absolutely unprofessional and pretty pathetic. But hold on....it gets even better. Not too long after my son was able to move back into the unit I became severely ill from an infection from a surgery previous in the summer. (I'm a 63 year old woman). I was sick to the point of being unable to work or physically support myself so my son had to move home again. He continued commuting and even took out a loan to make sure he could make rent and support our other home as well while I was incapacitated. Things became very difficult and my son began to slip on his payments. They were all made in full, but often late. After being threatened with eviction, my son communicated the situation to the property manager at the time Liz, and they came to an agreement where my son could get out of his lease early if he paid his remaining balance and had left the apartment by Dec 1st 2023. There is an email chain and other signed documentation that proves this agreement was made. My son took out another loan to pay the balance in full so he wouldn't have to worry about it anymore. Once the balance was paid, he confirmed it via email and text with the PM Liz and never heard from anyone at the Lily again. That was until a few weeks ago when he received a call saying he owed a balance equivalent to a months rent. He hears nothing after vacating the unit and dropping the keys but all of a sudden nearly 5 months later he owes them over $1300? No explanation, just a phone call from the front desk and eventually a debt collector. After the call from the office, he emailed what is supposed to be the PM and naturally hasn't heard a response. Needless to say we will fight this. This complex is very unprofessional, very lazy, has the communication skills of an infant, and seems to practice very shady business. I wouldn't recommend this complex to a homeless person if they gave out units for free. Take your time and money elsewhere. These people see you as an atm and not a human being.
  • SM
    stephanie middleton
    Aug 24, 2023
    1.0
    I would like to give a honest review as a current resident. This office staff is terrible with communication. No matter if you call, leave a VM, email, or show up to the office (Nothing!!).I literally have a notebook log with attempts of me trying to contact management. There is never a solution. If management state they will call you back, Trust me you will not receive a call. The only great thing about the complex is the location. Two weeks ago when I was working out in the gym. I was met with two homeless people casually walking in. The door knob on the backside was broken so anyone could come in. There is a big safety concern. The pool is a free for all.Anyone off the street could use the pool and the laundry facilities. You would think with the amount that’s payed to live here, we would have something to ourselves. Same issues Just new owners. This complex has had 4 different owners in the past 5yrs.

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