I honestly have had a very disappointing experience with this community. I feel that management does not genuinely care about the residents or their well-being, even when someone is going through a difficult situation.
When my daughter was 10 months old and we had an issue involving her, management was not helpful or understanding. We even provided them with a report from her doctor, but despite having medical documentation, nothing was done to help us or address the situation.
Later, when I was going through a very difficult personal situation and dealing with depression, I tried to explain what I was going through and asked if there was any possibility of moving from an apartment to a townhouse as a solution. Instead of trying to work with me, I was simply told, “This is a business.” I was also told that if I wanted to leave, I would have to pay around $5,000 to move out.
What makes the situation even more frustrating is that residents are not allowed to speak directly with anyone above the on-site management. We are told that management will communicate with higher-level staff on our behalf. When a request to transfer is denied, we are simply told that it was “denied” without being given any explanation or reason for the decision.
I find this extremely frustrating, especially when a resident has provided a serious reason and supporting documentation for the request. If a request is denied, residents should at least be given a clear explanation of why, rather than simply being told “no” with no reason.
The communication has also been extremely rude and unhelpful. When I tried to speak with someone about my situation, the conversation was ended before I even had the chance to explain that I was dealing with depression.
I understand that this is a business, but residents are also people. We are not asking for special treatment—we are asking for basic compassion, understanding, transparency, and reasonable communication when serious situations happen.
Unfortunately, I have not felt supported or respected as a resident here. Based on my experience, I would encourage anyone considering living in this community to think carefully about how management handles residents when they genuinely need help or understanding.
SA
Saber Y. Abdalla
Sep 15, 2026
Honestly, it’s a really terrible place, speaking from personal experience. When you first come to rent a place, they treat you with respect until you sign the lease, and after that, there is genuinely no respect whatsoever. When you have a problem, there is no management that actually deals with it. They are just in the office and run the place as if they own it, as if none of the tenants have any human rights or any way to get their problems resolved. To them, it’s apparently normal when A very difficult thing happened and when I ask for my right to transfer to another apartment or a townhouse, the answer is simply, “No. If you want to break the lease and leave, you have to pay $5,000.” How is that supposed to be fair when this is something that happened through no fault of my own? No normal person can just live with a situation like that. Their response is that “this is a business.” If you want to leave, pay the money. And when I ask to be connected with the owner, they say, “No, that’s not possible.” And in the end, the way they speak to you is honestly extremely disrespectful, and the treatment is absolutely terrible.
For eighteen months, I paid for my neighbor's showers.
I just didn't know it yet. What I knew was a great townhome: quiet street, clean unit, neighbors I genuinely liked. Five stars to live here, and I mean that.
Then I moved out, and the bills stopped adding up. A carpet cleaning charge the property manager had waived in writing. A collections notice sent before their own grace period was up, mailed to the wrong address, for an amount that didn't even match the final statement. When I called, I was told the conversation was a "one-time courtesy" and that they weren't supposed to speak with me anymore. Then they didn't.
So I stopped calling and started reading. Eighteen months of statements, line by line. That's where I found it: my water had been billed to a neighbor's account for my entire lease. The usage next door was landing on my ledger, and the inflated totals had been quietly tripping late fees in my name.
It took the CFPB and the Pennsylvania Attorney General to get a response. Once a regulator was reading along, the company's own CFO conceded everything in writing: improper carpet fee, invalid late fees, a balance that ran in my favor. The account they'd sent to collections came back to me as a refund check. It arrived last week.
If you move in: read every bill like it belongs to someone else. Mine did.
DP
Danyelle Pagani
Sep 25, 2023
I recently toured this place and was pleasantly surprised. The place is beautiful. Well kept grounds and awesome landscaping!
JG
Jennifer Geckeler
Nov 4, 2019
Rude office staff, especially the Property Manager. The gym is never cleaned and is gross. The price of rentals go up a lot each renewal so that people paying on time pay way more than new tenants. Doesn't seem right to be penalized for paying on time. Pool is freezing, dirty and there are a lot of drunk people. A lot of people that go to the pool don't live there so they don't care to follow the no drinking rules and the office staff doesn't care to make them leave.
The decks are rotting and the Property Manager won't allow the Maintenance Employees to fix them. Definitely a safety violation that has been reported to the county inspector.