Chestnut Hill Village

Reviews

• JM

  Jessica Murray

  Aug 16, 2026
  1.0
  These dummies let you book a tour and don’t even have the units available. Wasted a 25 min drive and sat for 10 min for nothing. Fix your online system!
• ND

  Niko Dantzler-Johnson

  Aug 13, 2026
  1.0
  Do not move here. This property constantly nickel-and-dimes its residents while providing zero support. My 1st car was stolen and when I had to purcharse a new one, that was then vandalized right on the property, and management did absolutely nothing to assist or improve security. To make matters worse, they are completely dishonest about move-out fees. I lived here for a year, left the unit broom-swept clean as required, and they are now trying to charge me for "carpet damages." The "damage" they are claiming is normal discoloration in high-traffic walking paths from one year of normal daily life. I contacted the property manager, Jeselyn Ramos, who said that the damage must have been from shoes walking on the floor. In my mind, that is typical wear and tear from being in a unit for 1 year and also according to landlord-tenant law, not "damage". It is the property's responsibility to cover standard turnover maintenance between tenants. I was also charged $200 for "extra cleaning" they are claiming was needed in the kitchen area. The pictures they sent me literally showed a water ring on the shelf in the fridge, typial fire burns on the gas stove from useage, and minor crumbs in the freezer from food storage. She even went so far as to claim I didn't put her email in my initial response and that she didn't receive an email. Meanwhile, she's saying this in her response to the email I sent directly to her. They invent ridiculous fees and do nothing for their tenants. I am in the process of taking legal action. Save yourself the headache and rent elsewhere.
• AP

  Angel Pabon

  Jul 22, 2026
  1.0
  My experience with Chestnut Hill Village has been extremely disappointing. When I called to speak with Charla Hill regarding an issue I am currently experiencing with the property, I found her demeanor to be dismissive, unprofessional, and disrespectful. After living in this community for over three years, I expected to be treated with courtesy and to have my concerns taken seriously. Throughout my time living here, I have consistently felt that resident concerns are not prioritized. Based on my own experience, customer service has been poor, and it often seems that the focus is on collecting rent rather than providing quality support to the people who live here. I encourage anyone considering this community to do thorough research before signing a lease. This review reflects my personal experience, and unfortunately, I cannot recommend living here to anyone!
• KD

  Kenzie Doyle

  Jul 21, 2026
  5.0
  I very recently moved into CHV and so far I have been very happy! The unit is spacious, new-seeming, and clean. I particularly want to note the excellent experience I've had with Ms. Breketa Dennis throughout my application, lease signing, and move in. She has been so helpful, welcoming, and responsive.
• DH

  Darby Halbom

  Jun 4, 2026
  1.0
  DONT DO IT, ITS A TRAP... I was a tenant from April 25-26 and I couldn't leave fast enough. After one year did they tried to raise my rent $100 dollars but when I told them I was leaving they gave me so much attitude at the front desk I couldn't wait to move out. The amount they charge for rent/utilities is insane. They lie during the walk through when they say its based on your units "usage" for utilities when in reality its based off the entire building usage and then split by unit. So you get stuck with a $300 bill in December. Also they say utilities are convenient because its all one lump sum to pay through their portal, what they don't tell you is that each utility has a fee associated whether is $5 or $10 so collectively your paying almost $75 in fees before you even get your bill - then they charge another fee for payment processing. Its unbelievable, your paying almost $100 before you even get your utility bill. Also Jeselyn was so rude on the phone when I called regarding my move out statement. They took $175 from my security deposit for May 26 and June 26 utilities when my lease was over in April 26. She was so rude and just tried to have me send an email to corp to get the money back. I hope she knows shes terrible at her job and realizes the way they treat their tenants and the prices they expect are why most of the buildings are barely filled. Overall horrible experience, I will never recommend to anyone I know and I hope anyone reading this heeds my warning and saves their money.