Chestnut Hill Village

Reviews

• WJ

  Wendy Jackelyn

  6 days ago
  1.0
  Drove 45 minutes here for a tour. The address provided took me to a strip mall. Walked around for 20 minutes in 90-degree weather trying to find the leasing office. Had to ask someone walking their dog where to go. I emailed them twice, no answer. I called the number and an outsourced agent answered, not someone from the actual office. They said they'd send the office a message. I never received a single call from them. While we were trying to find the leasing office, someone let us into the building and it was SUPER dingy on the inside. Someone was in the parking lot with all their doors open blasting music. Waste of time coming here, but based on my experience today and the reviews, thinking I dodged a bullet.
• JC

  Juan Castillo

  May 7, 2026
  2.0
  Story time: microwave broke down on 4/19/26 (Sunday). The next day, I spoke with maintenance, who told me I’d have a new microwave in about a week. I follow up again on Wednesday, 4/29/26, and was told I’d have my microwave by 5/6/26 at the latest. It is now 5/7/26. I have been calling the front desk, I have left voicemail. I have received no updates or return calls. You do with that what you will.
• CG

  Caity Garvey

  May 3, 2026
  3.0
  I recently moved into the Roanoke Building and am still in the process of getting settled. The team has been responsive in some areas—my dishwasher was replaced quickly, which I appreciated. That said, within the first few days of move-in, I encountered several maintenance issues that ideally would have been addressed beforehand. These included a slow-draining kitchen sink, multiple windows that don’t open, closet door track issues, a loose bathroom light fixture, a cabinet shelf missing proper support, and an AC vent cover that was taped in place with filters that appear to need servicing. I’ve submitted maintenance requests for all items and am currently waiting on resolution. I’m hopeful these will be addressed promptly, as that will significantly improve my overall experience. Overall, I’m optimistic and looking forward to getting fully settled, but the apartment could have been better prepared prior to move-in.
• SW

  Suhailah W

  Apr 18, 2026
  1.0
  I’ve been living in these apartments for over two years and while I’ve had a great experience they have become very lazy when it comes to accounting their tenants especially towards their requests for maintenance. For example I received no information about my a/c unit when I put in a request dated two months ago, as of today there has still been updates, support, or recognition since and with the weather pushing over 80 degrees on some days this has been very hard for me as I’m waking up in sweats. I have been in communication with the leasing office and still there has been no efforts. This is the part that is very saddening and driving me to leave this wonderful community despite their lack of care and concern for their tenants.
• GV

  Gabriel Del Vall

  Apr 9, 2026
  5.0
  I've lived in the CHV Apartments for nearly a year, and in two separate units. Most recently, I moved over from a one-bedroom apartment to a two-bedroom apartment with the help of Tyrone in the front office - I could not ask for a more professional leasing consultant. He is always friendly and ready to help, he always either gave us answers or openly said he didn't know but would have to follow-up (and he followed-up promptly), and he overall made our move-in experience smooth and timely.