Chestnut Hill Village

Reviews

• DH

  Darby Halbom

  Jun 4, 2026
  1.0
  DONT DO IT, ITS A TRAP... I was a tenant from April 25-26 and I couldn't leave fast enough. After one year did they tried to raise my rent $100 dollars but when I told them I was leaving they gave me so much attitude at the front desk I couldn't wait to move out. The amount they charge for rent/utilities is insane. They lie during the walk through when they say its based on your units "usage" for utilities when in reality its based off the entire building usage and then split by unit. So you get stuck with a $300 bill in December. Also they say utilities are convenient because its all one lump sum to pay through their portal, what they don't tell you is that each utility has a fee associated whether is $5 or $10 so collectively your paying almost $75 in fees before you even get your bill - then they charge another fee for payment processing. Its unbelievable, your paying almost $100 before you even get your utility bill. Also Jeselyn was so rude on the phone when I called regarding my move out statement. They took $175 from my security deposit for May 26 and June 26 utilities when my lease was over in April 26. She was so rude and just tried to have me send an email to corp to get the money back. I hope she knows shes terrible at her job and realizes the way they treat their tenants and the prices they expect are why most of the buildings are barely filled. Overall horrible experience, I will never recommend to anyone I know and I hope anyone reading this heeds my warning and saves their money.
• WJ

  Wendy Jackelyn

  May 17, 2026
  1.0
  Drove 45 minutes here for a tour. The address provided took me to a strip mall. Walked around for 20 minutes in 90-degree weather trying to find the leasing office. Had to ask someone walking their dog where to go. I emailed them twice, no answer. I called the number and an outsourced agent answered, not someone from the actual office. They said they'd send the office a message. I never received a single call from them. While we were trying to find the leasing office, someone let us into the building and it was SUPER dingy on the inside. Someone was in the parking lot with all their doors open blasting music. Waste of time coming here, but based on my experience today and the reviews, thinking I dodged a bullet.
• JC

  Juan Castillo

  May 7, 2026
  2.0
  Story time: microwave broke down on 4/19/26 (Sunday). The next day, I spoke with maintenance, who told me I’d have a new microwave in about a week. I follow up again on Wednesday, 4/29/26, and was told I’d have my microwave by 5/6/26 at the latest. It is now 5/7/26. I have been calling the front desk, I have left voicemail. I have received no updates or return calls. You do with that what you will.
• CG

  Caity Garvey

  May 3, 2026
  3.0
  I recently moved into the Roanoke Building and am still in the process of getting settled. The team has been responsive in some areas—my dishwasher was replaced quickly, which I appreciated. That said, within the first few days of move-in, I encountered several maintenance issues that ideally would have been addressed beforehand. These included a slow-draining kitchen sink, multiple windows that don’t open, closet door track issues, a loose bathroom light fixture, a cabinet shelf missing proper support, and an AC vent cover that was taped in place with filters that appear to need servicing. I’ve submitted maintenance requests for all items and am currently waiting on resolution. I’m hopeful these will be addressed promptly, as that will significantly improve my overall experience. Overall, I’m optimistic and looking forward to getting fully settled, but the apartment could have been better prepared prior to move-in.
• SW

  Suhailah W

  Apr 18, 2026
  1.0
  I’ve been living in these apartments for over two years and while I’ve had a great experience they have become very lazy when it comes to accounting their tenants especially towards their requests for maintenance. For example I received no information about my a/c unit when I put in a request dated two months ago, as of today there has still been updates, support, or recognition since and with the weather pushing over 80 degrees on some days this has been very hard for me as I’m waking up in sweats. I have been in communication with the leasing office and still there has been no efforts. This is the part that is very saddening and driving me to leave this wonderful community despite their lack of care and concern for their tenants.