Chestnut Hill Tower

Reviews

• DO

  Dana Orangers

  6 days ago
  1.0
  I am really disappointed in my choice of Chestnut Hill Towers. There are major plumbing issues with the building, so it’s often that you won’t have access to running water. Management doesn’t reply to your questions or concerns. It took 9 months to get a working dryer on my floor, and 4 months to get a key to my mailbox. The amount of roaches is truly shocking. If there was a zero star that would be accurate.
• NT

  n.marie town

  Oct 7, 2026
  2.0
  Horrible building up keep, no hot water sometimes, elevator work half of the time, you can't gain access even with key fob at the front door after 6, they enter your unit without notification. Maintenance is SLOW they halfway fix staff. Thrash bins are over filled often. And when I viewed the apartment they stated there would be a washer and dryer in my unit, no washer/dryer there is one for the whole floor to use.
• LS

  Liam S

  Sep 30, 2026
  1.0
  DO NOT MOVE HERE. chestnut hill tower is by far the worst place i have ever lived. the entire building is a major health and safety hazard. here is a list of just some of the issues i encountered during my two-year tenancy: - constant leaks from old decaying infrastructure, so bad to the point that MUSHROOMS GREW OUT OF MY WALL. i’m serious. - water shutoffs happening all the time, often with no notice and no communication on a timeline. - ROACHES are everywhere. - maintenance will trash your unit and leave a huge mess, then hold a grudge if you complain about it. (and you’ll be seeing a lot of them, since the building is literally falling apart) - trash piles up outside the building. - constant false fire alarms to the point where you wouldn’t know if there was ever an actual emergency. - constant CAR BREAK-INS (that management does nothing to prevent. look back at reviews from a year ago. nothing has changed). my own car had all four wheels stolen, and while i was waiting for police to arrive, a neighbor told me they had the same experience just days before. - management controls your heat/ac. during RECORD BREAKING HEAT WAVES in Philadelphia, they said they wouldn’t be turning the heat off for another week. my bedroom was 91 DEGREES at 8 AM. - elevators constantly broken - laundry machines constantly broken - package thieves - loud neighbors and awful traffic sounds from stenton ave 24/7 (it’s like a race track) to name a few… but the absolute worst part about living here is regional manager JANA STAUB. her management style is incredibly hostile, antagonistic, and unprofessional. when confronted with issues, she will look directly at the problem, deny it exists, and mock you for being upset. i have seen her screaming at tenants numerous times, and i have spoken with several residents who all describe the same experiences. please take note of the fact that the large majority of positive reviews are from people who have only just moved in. management will sell you on a version of this building that simply doesn’t exist, and then they will fight you relentlessly to keep you from being able to get out of it. save your money. save your sanity. save yourself. there are plenty of other apartment buildings out there. this is not the one.
• KC

  Kat C

  Sep 29, 2026
  1.0
  My experience at Chestnut Hill Tower was, without question, the worst renting experience of my life. When my boyfriend and I initially toured the property with an employee named Chanel, we were shown an updated model unit that was substantially different from the apartment we ultimately rented. The following is only a brief summary of a 36-page document I kept detailing our experience during our two-year tenancy. Over the course of two years, we dealt with repeated leaks, mushrooms growing from our walls in connection with water damage, repeated water and power outages, plumbing problems, broken appliances, elevators frequently being out of service, laundry machines that regularly malfunctioned, domestic disturbances between neighbors, and repeated false fire alarms. There were also repeated reports of vehicle break-ins and concerns about parking-lot security. My own car was ultimately vandalized, and all four wheels were stolen. The most difficult part of my experience was my interactions with regional manager Jana Staub. I found our interactions to be consistently hostile and unproductive. During one interaction, she entered my apartment while I was attempting to discuss the condition of the unit and request a lease release. She stated that we did not qualify for a lease release because we had signed a second lease. However, many of the problems we were attempting to address had occurred during that second lease period. When I explained that I had felt I had no practical option but to renew because I was in the midst of my sister’s death and was commuting to NEPA to help my family, she responded, “I’m sorry about your sister dying, but that’s not my problem.” When I attempted to redirect the conversation toward the condition of the apartment and building, my sister’s death continued to be brought up. I found this extremely upsetting and felt that the conversation was becoming increasingly focused on my personal business rather than the issues I was attempting to address. When I became visibly upset, shaking and tearing up, Jana commented on my reaction and suggested that I was not in the right state of mind to continue the conversation. Despite this, she continued to follow me toward my apartment. Upon entering my unit, she dismissed the visible water damage and exclaimed, “The apartment looks beautiful!” While we were in the elevator, I called my boyfriend, who also lived at the apartment, so that he could be present for the conversation. Jana told me that I was not to get anyone else involved. After this interaction and others, I requested that my communication with her cease. Despite that request, she continued to approach me on the property. I eventually blocked her email because when I would contact the management office with general questions about my lease or repairs being performed in my unit, I would frequently receive responses from her that I felt were hostile and did not adequately address my original concerns. I also had negative interactions with the maintenance department. After I reported that maintenance staff had repeatedly left my apartment in a state of disarray after performing patchwork repairs, I felt that my concerns were not handled professionally. You can see photographs I posted showing the condition in which our apartment was left after maintenance came in following one of the many leaks our unit experienced. Ultimately, my experience was not the result of one isolated problem. It was the cumulative effect of repeated maintenance issues, building problems, security concerns, and interactions with management that left me feeling unheard and unsupported as a tenant.
• BI

  Bethany Inniss

  Sep 18, 2026
  2.0
  I recently moved into this complex and unfortunately had a disappointing experience with the condition of my apartment at move-in. There is plaster dust and debris throughout the apartment from water damage/pipe work that occurred shortly before I moved in. I initially reported the condition verbally the day after I moved in, submitted several maintenance requests, and also spoke with the office by phone on three separate occasions. As of today (7 days after i’ve moved in) the debris had still not been cleaned up. Additionally I’m concerned that there is still a leak because the wall in my bedroom is turning brown. The cherry on top is that the bedroom door doesn’t even close. I was told maintenance answers requests in order so I have to wait. I understand that maintenance issues can happen, especially after a pipe or water-related incident, but I expected the apartment to be properly cleaned and restored before move-in. All I want is for them to clean up the mess and make sure there are no other leaks so I can have the apartment I agreed to live in. It’s really such a shame because that apartment is really cute! Really hoping management addresses the issue promptly and improves the move-in process for future residents.