Bright Oaks

Reviews

• SW

  Sonja Watral

  Mar 28, 2026
  1.0
  Moved in Dec 2025 within a couple weeks noticing smell. Besides the smell from other tenants cooking because of poor ventilation. Air quality testing and mold testing done professionally [ all evidence] very high unhealthy vocs and formaldehyde levels. Mold test showed very bad mold in bathroom and there mold test showed high levels of mold spore in furnace closet which they didnt fix and my report shows these levels goes through walls and can contaminate apartment and other apartments around it.. They refused to give me another apartment refused to fix the issue and didnt care to help me with any cost of thousands of dollars lost because all my items were contaminated from these odors and weren't able to be removed. Both employees in office have lied and disrespected me and one maintenance [ have all evidence] these odors made me very sick with proof from doctors and they totally ignored them and testing. The apartment besides the unhealthy odors appliances were never cleaned frigerator had mold in water line microwave was filled with grease dryer was filled with lint that should've been a priority since that lint causes fires. Bathroom fan didnt work filled with mold and bugs. Windows iced up moisture issues air leaks. Came in on non windy day and said we dont feel any air. Just poor maintenance and lies. With all this and so much more. Evidence of all I have and will keep.. thank you Bright Oaks for my worst experience of apartment living and health issues now.. But you keep those windows open!! APARTMENT 208 moved out in march.. I have given them a chance to make this right and they chosen to ignore all ..
• MT

  Mosaic Tileworks

  Jan 22, 2026
  1.0
  At the very best, a disappointing encounter with staff that I expect will be even more disappointing if and when I talk to the corporate overlords. I’m sure they’ll disappoint me more as they blame me for the current challenges that I believe are because of their suspect “billing policies”. I’d hate this if I were an elderly person trying to navigate this nonsense.
• JH

  Jenny Hua

  Sep 29, 2025
  1.0
  Found some evidence to support my argument: The Pennsylvania Attorney General settled a lawsuit with A.R. Building Company in August 2024 for $50,000, resolving allegations of overcharging tenants, using illegal lease terms, and engaging in unfair debt collection practices. The initial lawsuit was filed in November 2023 and alleged violations of the state's Consumer Protection Law, including unfairly inflating repair costs and sending illegal collection letters to former tenants. The settlement includes $35,000 in restitution for eligible consumers, along with civil penalties and costs. A couple of warnings if you are considering renting here: 1    Hidden fees – Beyond rent, you are required to pay nearly $200/month for cable and garbage services (even if you don’t use them). Before I signed the lease, I specifically asked if I could opt out of cable, and I was told there was no such option. Later, when I tried to negotiate, I was told again that I could not change it because I had already signed. On top of that, the water bill comes with multiple added charges: a “meter administration fee,” an additional $18 fee. For example, if your actual water usage is $80, your total bill could easily double after these extra charges. 2. Renter’s insurance billing issues – Each year I uploaded proof of my own renter’s insurance as instructed, but the billing system still charged me for the company’s $15/month insurance. Every year I had to provide extra proof by email or even in person before they corrected it. This year, they said they switched to a new third-party platform in February, so even though I submitted valid insurance in December (covering me through the end of 2025), I was still charged from March (that means they have my proof) and denied a refund. They also frequently change managers, and the current manager seemed to have little knowledge of what had happened in past years. The best answer I received was simply “NO.” She didn’t even attempt to look into the history or try to resolve the issue. The worst, the platform actually ask us to give out credentials which is exactly insurance companies suggest us not to do that. This is serious privacy violations and financial risks. 3. Privacy concerns – The company frequently changes billing and insurance platforms, which means tenants must keep re-uploading sensitive personal information. The leasing office also demanded pet information from all tenants, even those without pets. I worry this could pose data security or privacy risks. 4. Rigid policies – A retired couple I knew here asked if they could pay rent on the 15th of each month to match when their pension arrived. Their request was denied, forcing them to pay an extra $200/month just to stay current. They eventually had to leave the community. Bottom line: If you want to avoid hidden fees, repeated billing issues, and unnecessary stress, I recommend looking elsewhere before moving in. This is ridiculous that the company only wants to talk with me after I posted comment here. I did talk with you but nothing helps. Your manager explicitly relied me through email “No”.
• LW

  Leonard Weir

  Mar 29, 2023
  4.0
  Been here 7 years, happy with staff and maintenance. The lady that cleans and vacuums is excellent.
• KK

  Kathy

  Jan 14, 2023
  1.0
  During our time here, we lived with a cockroach infestation that the landlord took over a year to properly address. We would find 1-2 roaches a month and the landlord would just "bait" our apartment whenever we brought it up. We were told multiple times that they were coming up from the sewer and there was nothing else that could be done. At one point we requested that they bring in an exterminator, and after the exterminator treated the apartments around us, the problem went away. For background info, neither of us had ever seen a roach in our lives before living here. We had also found black mold in the HVAC room which was usually locked to tenants. While living here, I started having asthma attacks (which I didn’t experience previously) and had to start using a daily inhaler. Since moving, I no longer need an inhaler nor do I have wheezing/coughing fits. We would not recommend living here - on top of these issues the floors are very thin so you hear everything your upstairs neighbor does.