Marcola Apartment Homes

Reviews

• SC

  Sara Connelly

  Oct 6, 2026
  1.0
  TERIBBLE, oh and did I mentioned… TERRIBLE
• JN

  Jack Nimble

  Sep 15, 2026
  1.0
  I don't leave reviews. But this has been frustrating for a long time. Pool/spa is closed more than it is open. Gym missing equipment, and has treadmill out of service for months at a time. The apartment is fine, but plan not to use the amenities.
• TW

  Tim Wardwell

  Aug 27, 2026
  1.0
  Do not rent from this apartment complex! If you do, only communicate with Nicole and Ashley in the Springfield leasing office because they are kind and do their best to help. There is too much mis communication and wrong information between the leasing offices that have angered many past and current residents and it will cost you money. I signed a new lease after my original one was up and I kept getting at least one call per month from other people in the office about signing a new lease because I hadn't yet, even though I did. They also paid out a concession to me via a third party app on a vanilla gift card to renew and said because of that I wont be obligated to pay it back if I had to break the lease early. Well the corporate side charged me for it and haven't returned five calls (with voicemails) and five emails! I will probably be forced to pay it or else it'll go to collections and affect my perfect rental history. With the information given to me I shouldn't be charged for it. The units are nice and the grounds are well kept, but the new management group, employee turnover, wrong leasing information given, and bad communication makes it not worth renting here at a high price point. UPDATE 9/28/2026: I finally got an email back from the main office with information that did not line up with what I was told during the time I signed a new lease in the Springfield Office. I explained to them that because this was promised to me in Springfield, that it needs to be honored, because the resident shouldn't be at fault for Marcola employees miscommunications. They gave me the Regional Manager Hollee's email and she hasn't responded to me in over two weeks and they won't return any of my calls or emails. If someone from the Springfield location sees this, make it right. This is bad business ethics.
• PB

  Patrick Brister

  Jul 30, 2026
  1.0
  If we could give Marcola Apartment Homes zero stars, I would. Living here for two years was one of the biggest mistakes my wife and I ever made. The leasing office’s communication is absolutely terrible. Emails are ignored, phone calls go unanswered, and when you do finally get a response, don’t expect it to be consistent. They’ll tell you one thing, then later change their story or claim they forgot. If you decide to live here, document everything! The management is incredibly disorganized. We scheduled multiple inspections with the office, rearranged our schedules to be home, and they simply never showed up. Every time, the excuse was that they “forgot.” Apparently, residents’ time means nothing. The move out process was just as chaotic. We were contacted and told we never provided a forwarding address, even though we absolutely did. Then our final billing contained multiple discrepancies, and getting answers or explanations was nearly impossible because, once again, communication was nonexistent. To make matters worse, there’s now a gas station being built right next to the apartments. If you’re considering signing a lease, be aware that the area is changing significantly and may become much busier and noisier than when many current residents moved in. We spent thousands of dollars to live here, and looking back, it feels like money completely wasted. There are far better apartment communities that actually value their residents, communicate professionally, and keep their property maintained. Save yourself the frustration and rent somewhere else!!!!
• CS

  Catherine Slonecker

  Jul 30, 2026
  1.0
  We've been here for a couple of years and the office staff has one of the highest turn overs I have ever seen. They communicate poorly, don't send notices or agreements out when they say they will, and when they mess up it's the long term residents that pay the price. I would not recommend coming here to anyone. You also pay a very premium price for an apartment advertised with amazing amenities, but those amenities have proven to be inadequate for a complex as large as this one is. We were excited to be here in the beginning. Things were different and arguably better when DeeDee was here. This is very upsetting. We pay nearly 2600 dollars a month here, but it is very clear that this place only cares about money, and not residents that have been consistent with their tenancy here.

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