Marcola Apartment Homes

Reviews

• GT

  Griffin Torrey

  Jul 2, 2026
  1.0
  DO NOT RENT AT MARCOLA APARTMENTS I lived at Marcola Apartment Homes for two years, and my experience with management was consistently frustrating. From the beginning, it was incredibly difficult to get anyone in the leasing office to work with me on even straightforward issues. They were virtually impossible to reach by phone during the day, when I visited the office in person they were dismissive and unhelpful. The biggest issue has been a $200 renewal incentive that was explicitly included in my signed lease agreement. Despite bringing it to their attention multiple times over the course of several months, the issue remains unresolved. It’s disappointing to have a signed agreement ignored while being forced to repeatedly follow up with no response. The condition of the property has also steadily declined. The grounds are littered with dog feces, making walks around the complex unpleasant. Parking is never available, makes it impossible for households with more than one vehicle to find parking. The trash compactor area is another major problem, it is regularly overflowing, the surrounding ground is covered in rotting debris, and the smell is horrible. After two years, and the high rent that I have paid, I expected far better communication, accountability, and upkeep from the property management. Instead, I was left chasing basic responses, dealing with unresolved lease issues, and watching the condition of the property deteriorate. I cannot recommend Marcola Apartment Homes based on my experience. Avoid this complex if you want to be treated fairly.
• CC

  Chelsea

  May 21, 2026
  1.0
  Management is grossly under trained in professionalism. On my 3rd maintenance call in 7 months, with 2 fully replaced appliances, in brand new apts. Disregard for urgency of heat/ac repair request and refrigerator ruined large amt of food before finally repaired. Loud upstairs neighbor with management dismissive about noise. Much better rentals for the expensive cost. I was much happier at previous rental. Can’t wait for my lease to end.
• PS

  Parker Sullivan

  Apr 28, 2026
  2.0
  I signed my lease because they advertised six weeks of free rent. It’s now been over five months, and I still haven’t received it. I’ve followed up multiple times and keep getting told it’ll be handled, but nothing ever happens. This is misleading and extremely frustrating. If you’re considering moving here, don’t rely on any promotions unless you’re prepared to chase them down for months.
• EH

  Euiin Hong

  Mar 28, 2026
  1.0
  This is strictly pertaining to the management side of the complex. We have been contacted numerous times to renew our lease. To be fair that’s their job. However, what is ridiculous is the fact that they keep contacting you with the wrong information pertaining to your ACTUAL LEASE TERM. I get it, miscommunication happens from time to time. What is NOT OKAY is when management does not communicate amongst themselves MULTIPLE TIMES. The first time we went into the office for clarity regarding our lease term, because we were told about giving a 30 day notice to vacate. Perfectly normal, but their information was wrong. So we had to clarify with the office about our actual lease term. Perfect! We THOUGHT we were on the same page. We receive another phone call/email about giving 30 days notice again..? I walk over to the office and had to clarify once again about our lease term. Fantastic! We thought we’re on the same page again. We receive another phone call the very next day about a 30 day notice to vacate…. How in the world are we receiving ANOTHER CALL regarding a vacate notice again??? Alexis was the one I spoke with and either she thought I was lying to her about the amount of times we had been in contact with the office, or her/the entire office are so fragmented with their communication that she genuinely had no idea. Either way, I wouldn’t recommend moving into this complex. Much better options out there with cheaper rent and or comparable amenities to this place. It really is such a shame. The previous management seemed to be better with their organization/communication. This could very much be a one off, but feeling frustrated with their ability to communicate amongst themselves and throwing an attitude towards me really makes me not recommend this complex for friends and family. I will continue to update this post as our lease comes to a close.
• LS

  Laurie Shipp

  Mar 10, 2026
  5.0
  3/8/26 Our maintenance team came by for their scheduled visit. Upon hearing that we had a problem with our shower, they sent in a request immediately for a technician to come the next day. We were pleased with the inspection process they completed. They were polite, professional and helpful. We were encouraged to call anytime there is an issue. Five star experience!

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