Marcola Apartment Homes

Reviews

• PS

  Parker Sullivan

  Apr 28, 2026
  2.0
  I signed my lease because they advertised six weeks of free rent. It’s now been over five months, and I still haven’t received it. I’ve followed up multiple times and keep getting told it’ll be handled, but nothing ever happens. This is misleading and extremely frustrating. If you’re considering moving here, don’t rely on any promotions unless you’re prepared to chase them down for months.
• EH

  Euiin Hong

  Mar 28, 2026
  1.0
  This is strictly pertaining to the management side of the complex. We have been contacted numerous times to renew our lease. To be fair that’s their job. However, what is ridiculous is the fact that they keep contacting you with the wrong information pertaining to your ACTUAL LEASE TERM. I get it, miscommunication happens from time to time. What is NOT OKAY is when management does not communicate amongst themselves MULTIPLE TIMES. The first time we went into the office for clarity regarding our lease term, because we were told about giving a 30 day notice to vacate. Perfectly normal, but their information was wrong. So we had to clarify with the office about our actual lease term. Perfect! We THOUGHT we were on the same page. We receive another phone call/email about giving 30 days notice again..? I walk over to the office and had to clarify once again about our lease term. Fantastic! We thought we’re on the same page again. We receive another phone call the very next day about a 30 day notice to vacate…. How in the world are we receiving ANOTHER CALL regarding a vacate notice again??? Alexis was the one I spoke with and either she thought I was lying to her about the amount of times we had been in contact with the office, or her/the entire office are so fragmented with their communication that she genuinely had no idea. Either way, I wouldn’t recommend moving into this complex. Much better options out there with cheaper rent and or comparable amenities to this place. It really is such a shame. The previous management seemed to be better with their organization/communication. This could very much be a one off, but feeling frustrated with their ability to communicate amongst themselves and throwing an attitude towards me really makes me not recommend this complex for friends and family. I will continue to update this post as our lease comes to a close.
• LS

  Laurie Shipp

  Mar 10, 2026
  5.0
  3/8/26 Our maintenance team came by for their scheduled visit. Upon hearing that we had a problem with our shower, they sent in a request immediately for a technician to come the next day. We were pleased with the inspection process they completed. They were polite, professional and helpful. We were encouraged to call anytime there is an issue. Five star experience!
• MM

  McKenna Mandes

  Mar 3, 2026
  5.0
  Miles B. is a super helpful employee on the maintenance team. Was informative and quick to respond to our maintenance ticket.
• DR

  Deborah Rissman

  Mar 2, 2026
  5.0
  Wow! I am so impressed with the service here. The grounds are beautifully maintained and the apartment was sparkling clean when I moved in. Megan in the office is so sweet and responsive and has been just fabulous to work with. I reported an issue and within 5 minutes, Miles the Mighty Maintenance Man was at my apartment to fix it completely. Couldn’t ask for better service. 😄

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