Shift

Reviews

• LH

  Louie Hoff

  Aug 19, 2026
  1.0
  Nothing but headaches since day 1. On our first day last year, we were inexplicably locked out of our apartment, and we had to put up a fight just to get someone to come let us in. We sat for hours waiting for someone to come let us in. During those hours, our neighbor revealed to us that people are frequently at odds with neglectful, revolving-door management. That has proven to be true, numerous times over. Management told us there'd be someone on-site. That has not been the case. Good luck getting any help from anyone unless you can put up a stink enough to make them do anything. Then we were told we'd have to drive all the way across the city to the Brookland apartments, during less-than-business-hours mind you, to talk to anyone. For months their email and phone systems were down, and they didn't send out a notice until well into that issue. In April, we were given new communication instructions that are apparently already outdated, considering we followed them exactly and received no responses. Their records-keeping leaves much to be desired, too. Our fobs have turned off two days ago because someone put in a bad lease date on their apps, and two days later we still do not have corrected fobs due to a refusal from management to budge even slightly on this issue, which I consider a safety issue. To add, they don't appear to update their constant influx of new managers, leaving a history of management that is overburdened and stretched too thin to do their jobs, leaving much without closed loops when the next one comes in. This has been a repeating theme with just about any request to management. Getting in touch with them is near impossible and then getting them to solve an issue without making you wait or drive to some other location is a whole other challenge. Don't bother leaving a voicemail - they don't answer them. Can't tell you how many voicemails I've left that have never seen the light of day. This company does not consider being locked out of your home any kind of emergency, and it is not unheard of that residents have had to wait overnight in the hallway due to bad fobs. Our own neighbor relayed to us a multi-night foray sleeping outside of his apartment which ended up in him being granted a standard key-and-lock rather than a fob as an exception. Not to mention the colonies of flies in the constantly backed-up trash room. The cleaning lady is wonderful. I've never seen our hall or stairwell floors dirty, ever. Meritus is a neglectful company that we will be steering far from going forward.
• BL

  Brian Luong

  Aug 19, 2026
  1.0
  Let me start off by noting that my experience at this apartment at first was great. I was one of the first few tenants of this apartment (specifically 10/2023) and lived here up until about 2 weeks ago. Everything was maintained well and manager Tim at the time was very responsive and receptive of the tenant needs. Unfortunately, I was not very attentive to how the quality started decreasing as time went on and the pricing on my unit was not reflected upon that. As mentioned on the prior reviews, the trash room started becoming more overfilled and less maintained to the point that recently, you could not walk through the lobby without walking past at least a few flies. The stench coming from the room fluctuated in intensity but it was consistently there. Over time, there have been rotations of manager and tenants did not get any formal notice of it (email, letter, or otherwise). The only way to know is if you had any questions/concerns or if the lease about to be renewed. As management switched, lack of communication started increasing. At this time right before I have moved out, it is impossible to talk to anyone and get a response despite leaving a voice message or email communication. In fact, the voice mailbox is full unless you call the number displayed on their website/google search. This contributed to a no show appointment of my last day showing with the current manager and key drop off - which I felt to be very unprofessional. They also recently implemented AI assistance so I fear that future tenants may have a hard time with any questions or concerns they may have. Not only has there been a lack of communication and frequent switch with management, but it seems like the same has been happening with maintenance. I had an ant infestation problem that any methods of bait did not seem to alleviate the issue. I had put in multiple tickets without response for at least 2 months from the first one. They were able to get a pest control out after about that amount of time but no follow up on what was done. Before moving out, I have not seen any ants come in so I assumed they had used a special chemical spray. I cannot recommend this specific apartment or any Meritus Proparty managed apartments at this time.
• JC

  Jacob Counts

  Aug 13, 2026
  1.0
  MAJOR SANITATION AND CLEANLINESS ISSUES. AVOID!!! Management takes forever to respond, the main phone line mailbox is always full, and guess what- today the emergency maintenance phone is turned off. I have lived here over two years and it just keeps getting worse and worse. Trash overflowing every week. Fly infestations because of it.
• DD

  Duke_Ferdinand

  Aug 4, 2026
  1.0
  For context on this review, I moved in here when they first opened up as the first person in my unit and it's not even remotely the same apartment complex anymore. Constant trash build up with fly colonies in the trash room, no groundskeeper anymore (dirty hallways/fitness center for months), and now an AI MANAGEMENT SERVICE? You can't actually contact anyone who works here anymore. It has to go through some AI slop and they didn't even send out an announcement to residents? Cool thanks :( On top of all that, utilities are like an extra 25% of your rent per month total. Absolute insanity when I've paid less and rented a full house with less expensive utilities. The fun part is, $80+ of that is for "trash" even though the trash is nearly constantly backed up. Finally, people smoke weed here constantly. While i don't care what people do in their free time (don't come at me if you smoke weed), your apartment and the common areas will often reek of cheap weed even if you don't smoke it yourself. Management doesn't care about this so RIP :( If there was a competent management service here it would actually be fine, even GREAT, so it's very frustrating to see it just get trashed.
• NM

  Nomad Mystic

  May 15, 2024
  5.0
  I worked with Tim Jayne as the leashing manager, Tim maintained clear and open communication throughout the entire process. Super happy with the unit I decided to rent and every follow-up has been handled professionally and in a timely manner.

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