PMI Bridgetown

Reviews

• CC

  Ccc

  Aug 11, 2026
  2.0
  Unfortunately, our experience with this property management company was disappointing. We tried reaching out multiple times by text, phone, and email but rarely received a response other than automated replies that did not address our questions. When we called, we were told the agent was busy and would call us back, but we never received a return call. The unit also became unavailable before our scheduled tour, without any direct communication from the management. At this point, I’m actually glad we won’t be renting the unit, because I can’t imagine having to deal with this level of communication throughout a year-long lease. For anyone considering using/renting through this company, I would recommend looking around and comparing other options first. There are property management companies with much better communication and more organized systems.
• TD

  Tomi Dunn

  Aug 9, 2026
  5.0
  Ms.Crystal and Ms.Dana were so helpful and in navigating us through the process. Very professional . The whole office staff were excellent.
• RC

  Ryan Clark

  Jul 21, 2026
  5.0
  Both movers were extremely professional and hard working. We appreciate the great work!
• JR

  Josh Ray

  May 20, 2026
  1.0
  EDIT: Lol they are lying, they never tried to schedule the inspection 2 > 1 star because they've called 2x and emailed me 2x since I left my original rating without a review last week. I obviously do not want to talk to them. But because they are annoying me I'll write my full review. They really added a loooot of stress onto figuring out a cross country move last fall. I was in a weird situation with PMI Bridgetown, they took over as my property management company less than a year into my lease. The original company was terrible, and the place I rented had not had any touchups done before I moved in. Nothing big, but there were a lot of marks on the walls and some on the carpet. Thankfully I took a video walking through the place when I first moved in. When PMI Bridgetown took over they were honestly great at first, pretty much exactly what you'd want in a property management company. Polite, very quick on maintenance, and had a good website for paying rent and submitting tickets. I let them know about the condition of the house when I moved in and sent them the videos. They thanked me and said they would keep them or make a note or something. After about a year it all changed pretty much over night. Which just so happened to be right after I let them know that I was not renewing my lease and wanted to go month-to-month because I would be moving out of state a few months after my lease ended. They sent me an email notifying me that they were going to enter the property in 24 hours to do an inspection. While I was out of town. Previously they had just reached out and scheduled a time with me and it went smoothly, like normal property management companies. This was pretty upsetting to me, but it is legal for them to do. I sent them an email and told them that I was out of town and that I found it very very unprofessional and frustrating of them to do that instead of just setting up a time like normal. They did apologize and claimed it was a "miscommunication" and we scheduled the appointment and I thought it was just a one time thing. But over the next few months before I moved out all communications with them were like that, very hostile and passive aggressive. The person they sent to do the inspection was kinda nitpicky, which is normally a good thing in this situation, but all of a sudden there were maintenance tickets filed for minor things (toilet handle would get stuck every once and a while) and for the marks on the carpet, all of which were not a big deal and should have just been taken care of when I moved out. But apparently everything was very very urgent and a very big deal. And apparently marks on the carpet were a health hazard??? I'm still not sure what they were getting at with that one. Like I said, all communications from them were weirdly passive aggressive and/or hostile at this point. They would end most messages with something like "and if it turns out it is the tenants fault then it is the tenants responsibility to pay for it". Like yes, that is how renting works, that is how leases work. But they end like every message with that for some reason. This review has gotten way too long lol. Basically I just had to keep sending them the (dated/timestamped) videos I took showing the condition of the house when I first moved in. Like I had to send them multiple times and explain the situation that they were not my original property management company and the one before left the house in that condition and they just seemed to ignore it over and over. Like it seemed like nobody wanted to deal with spending a few minutes looking at the situation so they would just pass me off to someone else who I would then try to explain it to. At the end of it I felt like I was at my wits end and just kept telling them that no I did not agree to pay for these things that were present when I moved in. I even got a carpet cleaner and cleaned the carpet in the entire house just to prove that the marks on the carpet were not a big deal (and not a health hazard??? Like what... lol).
• TS

  Ty Skelton

  Apr 16, 2026
  5.0
  Very helpful during the rental setup process. Quick to answer all of our questions and patient while we dealt with the moving process.

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