I lived here for 2 years and would advise prospective tenants to look elsewhere. My experience was marked by poor management and a failure to maintain basic habitability. Although I was informed the unit had been professionally cleaned prior to move-in, the condition of the apartment upon arrival suggested otherwise, requiring significant cleaning on my part.
The unit suffered from persistent moisture, mold, and ongoing pest issues. Additionally, the building lacks adequate climate control. For the price of rent, these units should provide basic amenities like air conditioning, but instead, tenants are forced to purchase their own. Even with personal units, it was impossible to maintain a comfortable temperature due to the building's poor insulation, and the inefficient wall heaters only resulted in high utility bills.
When I encountered significant structural defects, management was dismissive and unhelpful, only taking action after significant pressure was applied. Maintenance staff seem trained only for the bare minimum, often addressing symptoms rather than the underlying causes. Save yourself the stress and find a property that actually values tenant comfort and safety. They own Creekside Village across the street, proceed with caution while apartment hunting.
"Long-time resident and still satisfied. The office staff are friendly, helpful, and easy to reach both in person and online. Highly recommend."
RG
Robby Goetschalckx
May 27, 2022
Over the last year or so, it wasn't great to live there anymore. A painting job that was planned to take "a few weeks" took about 9 months to finish; the first few months of which it was like living next to a construction yard with constant noise and large vehicles moving through the parking lot.
Policies about what was or was not allowed on patios were suddenly taken very strictly (meaning we could not put up very mute colored bamboo shades, even though living at the south-facing side, top floor those shades really reduced the temperature a lot), yet there are bicycle sheds containing carcasses of bikes that have been rusting away for years, so "curb appeal" only seemed to matter when it came to regulating the renters.
On several occasions the tenants were asked to snitch on others (other people violating the no-smoking rules or even on children playing a bit too much).
On the plus side: the tenants were, overall, very nice, and formed a pleasant community. Also, the maintenance staff was always friendly, prompt and courteous, even though they were badly understaffed.
Nice enough when you're touring and showing interest in an apartment, but application process is a pathetic example of customer service. My boyfriend and I submitted our application Wednesday night and had all of our income information and rental history in by Friday. They are open all weekend, however it is now Tuesday and after calling them all day, everyday leaving messages and whatnot, they barely answered this morning only to let us know that our "unfavorable rental history" had been denied as soon as they received it. Apparently they don't have the time to let you know your application was not approved, and their leasing agents have no intention of answering the phone - one of the requirements for their simple job. Poor customer service, recommend going next door to Creekside Village for a little bit higher rent rate but a lot more for your money as far as the customer service and quality of the apartments go.