JM
Jessica Marchinski
Jul 18, 2020
I'm writing this during a time where a pandemic has really changed everything and none of this is on the staff at Creekside.
My partner and I chose these apartments on the basis that the unit we chose was going to be close to the show room we were shown. That, of course, was not the case. Our apartment unit is one of the older ones that hasn't been renovated and we were told that upon signing the lease, but the unit was and is still in a lot of need of repair. There are giant cracks along our windows (will get to that in a moment), a crack that is behind the wall of our oven, cracks in the bathroom, walls...etc. The cabinets and doors are showing their wear and tear extensively... There's just a long list. With all of that, we moved in, met our neighbors, and loved being on the third floor viewing the river trail.
Now we are into Covid-19. My partner and I fortunately have kept our jobs, but now primarily work from home. At about the beginning of May, we started getting construction crews coming to the apartments. There was not a lot of communication from the staff as to what work was being done, but it's now July and they are still here. We went through a month and a half of hammering on the walls while working from home as they replaced all of the apartment siding. Next came painting of our apartments with a need to remove everything from our patios. All of this being done while construction workers take up our guest parking, officially eliminating spaces for the second car in a household to park anywhere. Going back to the cracks in the apartments: most of the new ones are from the construction and the only repair that can be done is painting over them. Last, but definitely not least, of this ongoing construction nightmare during an extremely stressful time, is the need to repaint and powerwash the car ports and parking lines. Now this time, we were asked to not park in our car ports and then, not park in any parking in our section of the apartments as they repaint. Do not fall for the common line "we have plenty of parking." This is the first apartment complex I have been in where there really is not enough parking for even the amount of people who live here. On top of this, towing our cars will happen if we don't move, a $500 amount during, again, a pandemic that has cut wages for a lot of us.
I do not blame the staff for having to follow through with what CTL Management makes them do. But I absolutely loath this management company. During this time, they clearly have had enough money to fix the outside of the apartments and the roundabout, and chose to do it during a pandemic. The lack of empathy is appalling but not surprising from a company who clearly does not care about it's tenants. If they truly wanted to save money and make living here a better experience, they would have done continuous repairs and upkeep each season to avoid a large cost construction, just like any home owner would do.
All in all, after viewing a privately owned apartment community in Medford that our family lives in and works for (Charles Point Apartments), the difference is just too astonishing to even list here. Clearly the management company there cares more about there staff and tenants. We are disappointed that we may have to rethink how long we live here, considering where the apartments are located are some of the best available.
Thank you to staff for trying their hardest during this time. But I am beyond done with CTL Management.