Pilot Butte Rehabilitation Center

Reviews

• CE

  Coral Eli

  May 13, 2026
  1.0
  Currently dealing with this place trying to discharge my mother in law over her not paying (she is transferring insurance) to my home when we told them it's not safe due to us having stairs in all entrances and she can't physically walk at all. They don't give her, her meds right, don't check her blood sugar she's a type 2 diabetic. The caregivers are so over worked. The administrative is what's horrible in that place. They told us that she had a free 3 months there and she's only been there since like Februaryish/march after breaking her back in Utah. They told us we didn't need to worry about money because they can wait for her insurance to transfer. It was all lies.
• JL

  Joanna Larsen

  May 11, 2026
  1.0
  While the caregivers at Pilot Butte Rehabilitation were kind and clearly worked hard, our overall experience at the facility was unfortunately far below expectations. From the very beginning, the priorities felt misplaced. When our 86-year-old mother, who suffers from Alzheimer’s disease, arrived at Pilot Butte Rehabilitation after breaking her hip, the staff seemed more focused on inventorying her belongings than ensuring she was comfortable and settled for recovery. This set the tone for the rest of her stay. dThe facility itself appeared to be in poor condition. Her room had peeling paint and stains on the ceiling, and the bathrooms were clearly not ADA-compliant. In one of the rooms she stayed in, there was not even a bathroom door, making privacy extremely difficult. The bed sheets were also worn, with small holes throughout, which staff attributed to excessive bleaching. Communication between staff members and across shifts was inconsistent. Important information was often not passed along, and we frequently had to repeat requests or correct misunderstandings. For example, despite our clearly requesting that Oxycodone only be administered if our mother’s pain became severe, it continued to be given even after she had been off the medication for more than five days. Because of her dementia, she was not able to make an informed decision regarding this medication and would simply take what was provided if family members were not present to intervene. One of the most distressing incidents involved the facility making a report to social services based on incorrect information. As a result, our mother was contacted and told that “she has rights” and that her daughters should not force her into lockdown memory care. This was completely untrue, as we had no plans to move her into memory care. The confusion and fear this caused our family was significant and entirely avoidable. Throughout her more than two-week stay, it became clear that without constant family presence, her care and progress would likely have suffered further. Processes appeared disorganized, and critical details were often overlooked. Another alarming incident involved a patient who was temporarily lost within the facility. Staff reacted with visible panic, with many running out of the building and leaving other patients unattended. It was chaotic and deeply concerning to witness. After discharge, we encountered yet another frustrating issue. It took over a week for the facility to provide a physical therapy referral, despite multiple calls and follow-up emails from both our family and the recommended home health agency. This delay created unnecessary stress and disrupted what should have been a smooth continuation of her care. Before my mother was admitted, I had read reviews that raised concerns, but given the circumstances following her hospital stay, this facility was our only viable option. Unfortunately, our experience reflected many of those same issues. While the caregivers deserve credit for their effort and kindness, the overall management, communication, and facility conditions made this an extremely difficult and, at times, distressing experience.
• LT

  Lea Thorp

  Mar 24, 2026
  1.0
  One of the workers let another visitor sit there and cuss me and my other half out for about an hour before we left I will be getting my family out of there as soon as possible the workers don’t care about respect
• JZ

  Joshua Zumwalt

  Feb 19, 2026
  1.0
  Beware. My father with Alzheimer's suffered a stroke and was paralyzed. He wound up here. In his confusion he would attempt to stand. Instead he would fall. The facilities response? Put a mat on the floor and label future falls as self-harm. To be clear: The Rehab team seems good. The nurses and CNA's very dutiful but overwhelmed. But there is a clear failure on the part of their administration and their physicians. Take your loved ones home if you can.
• KS

  kimberly Standsberry

  Dec 16, 2025
  5.0
  Clean,nice staff,safe