Highland Pointe

Reviews

• LM

  Lee M

  Aug 7, 2026
  1.0
  I lived here, and I can honestly say I would NEVER live here again. 0 Stars for me if I could. There is nothing about my experience with this community that would make me recommend it to anyone. The maintenance team is honestly the only positive thing I can say about this property. They have always been professional, friendly, and welcoming. They greet you, they are respectful, and they actually make an effort to help residents. Unfortunately, I cannot say the same about the office staff. The experience I had with management was completely different. One of the biggest ongoing issues in my apartment was the extreme humidity and mildew in the bathrooms. The humidity was so bad that I had to purchase DampRid every month just to try to control the moisture. This became an ongoing expense and inconvenience that I should not have had to deal with. My experience became even worse once management knew I was preparing to move. I received a final notice and a fee for leaving trash outside, even though the trash was going to be taken out shortly afterward. I was told this was a recurring issue and that I had supposedly received previous notices. I asked Blair to provide documentation showing these alleged previous violations. She referred me back to the lease and pointed out that the lease allows a fee to be charged without a first warning. I understand what the lease says. That was not what I was asking. I was asking for the documentation supporting the claim that this was a recurring violation and that I had previously received notices for it. Once I pointed that out and continued asking for the documentation, Blair stopped responding to my emails. My follow-up emails went unanswered. If there was documentation proving what I was being told, it should have been simple to provide it. Instead, I was left with the impression that the fee was being enforced because management had the ability to charge it, not because there was any genuine effort to resolve the situation fairly. Blair's communication with me was rude, dismissive, and unprofessional, and I felt like I was being treated differently simply because I was leaving. I ultimately paid the fee because I wanted to get the situation resolved and get management off my back. Paying it does not mean I agreed with how the situation was handled. The other person in the office was not much better. There were numerous times when he either didn't know the answer to a question or couldn't provide any useful information. I shouldn't have to repeatedly chase management for basic answers about my own apartment. What makes this especially disappointing is that I had a much better experience with the previous management team. I had considered moving before, but I stayed because the previous staff were approachable, professional, and willing to work with residents. The difference between the previous management and the current management was significant. I want to be very clear: my issue is not with the maintenance staff. They were the most professional people at this property and consistently treated me with courtesy. My issue is with the way management handled residents, communication, and my move-out experience. Blair, I hope you understand that the way you treated me was unfair and unnecessary. You had an opportunity to simply provide the documentation I requested and communicate with me professionally. Instead, you stopped responding. And honestly, I want to thank you for one thing: you gave me the final push I needed to stop settling and get my own home. 🏡 I spent too much time thinking about whether I should stay here, and your treatment of me made the decision much easier. I'm moving forward, and I'm extremely grateful that this chapter is over. I would never recommend these apartments to someone looking for a place to live, and I would never come back here—not even if this were the last apartment standing.
• BB

  B B

  May 5, 2026
  5.0
  Toured a 2 bedroom last week and they are beautiful! I got to see one of their upgraded units and I am thoroughly impressed! I can’t wait to live here!
• AN

  Aundrea Nycole

  May 5, 2026
  5.0
  Great place to live, located close to stores and all kinds of shops! Beautiful property! Hardworking team! Really putting their best foot forward and taking care of the place!
• KF

  Kevin Feltner

  May 5, 2026
  5.0
  I just love living here. The staff is so friendly. Maintenance is on top of it. I think more people she checked this place out. There's such good stuff all around it. And the landscape is so beautiful.
• KR

  Keldon Roberts

  May 5, 2026
  1.0
  I lived at Highland Pointe for about a year and unfortunately had a pretty frustrating experience overall. When I first moved in, there was an active bee hive directly under my balcony that I couldn’t access. It took management three months to get a beekeeper out to properly remove it. During that time, my dog and I had to be extremely cautious just entering and leaving our apartment to avoid getting stung. This should have been treated as a priority, but it kept getting pushed off. In December, I randomly received a letter on my door saying I owed an application fee, admin fee, and security deposit 7 months after moving in. There was no email or phone call, just a notice. Thankfully, I had written confirmation from a previous employee stating those fees were waived and that my first month’s rent would go toward my deposit. Without that documentation, I would have been stuck paying charges that weren’t valid. The gate situation is also exactly what other reviews mention. They rarely work, and residents aren’t given a clicker. You’re forced to manually enter a code like a guest, and half the time the gates are just open anyway. Which I am led to believe is a big reason as to why thieves gained easy access to the property to break in a ton of car windows just a few weeks ago. My move-out experience was probably the most frustrating part. I was told over the phone by a leasing consultant that only a 30-day notice was required, which I followed. Later, (by the new property manager) I was told it was actually 60 days and since I missed the deadline I would be responsible for an extra month of rent, along with a rude comment about how I should “read my lease next time.” The irony is my lease did state 30 days. That interaction was completely unprofessional. To top it off, I received a final bill trying to charge me prorated rent for a day in April, washer and dryer rental, and garage rental even though my lease ended March 31 and I had already moved out. Luckily I caught this, some would have just paid the bill. The current manager told me that she was not able to move me out any earlier than April 1 even though my lease ended March 31. She then had to contact her regional manager. I ended up just being told I would get a visa gift card in the amount of the difference, which I never got a call that it was ready for pickup. As management, things like this should be looked over as you are dealing with other people finances. I’m not sure if these problems are coming from the top or locally here in Yukon, but I would be absolutely devastated as a business owner, knowing that one of my properties that I worked so hard for is not being kept up with properly, and my residents are not satisfied The only positive thing I can say is that maintenance was very responsive and easily the best part of living here. It does seem like they are making upgrades to the apartments but very slowly for example, my porch lightbulb went out a they replaced the whole fixture with a modern one. Overall, I would not recommend Highland Pointe. It’s overpriced for what you get, and the management issues just aren’t worth the hassle.