As a homebuyer, you’re looking for a Mortgage Loan Officer you can trust, one who’ll be honest with you and help you every step along the way. I have experience making the borrowing process as uncomplicated and convenient as possible for my clients, and I’m backed by PNC and recognized by NerdWallet as one of the Best Mortgage Lenders of August 2023. My goal isn’t simply to get you a mortgage, I’ll work hard to find a home financing solution that helps you buy a home responsibly. Let’s work together to get or keep you in the right home with the right mortgage.
At PNC, we offer specialized home lending products that feature more flexible eligibility requirements and offer specialized loan features that can help make owning a home more realistic for eligible borrowers.
Down payment and closing cost assistance may be available through select grant programs. Eligibility and grant amounts vary.
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Dana Benjamin
Aug 28, 2026
1.0
Background:
Called PNC technical support on 8/27:2026 to get technical help on resolving why I could not view my PNC Mortgage account. Technical Support could not resolve the issue by attempting to send a pass code to my mobile phone number. Eventually I was disconnected and no attempt was made to reconnect my call either to Customer or Technical Support.
Eventually by trying different approaches I was able to discover the problem on my own:
PNC customers who just have a mortgage with PNC and no other account cannot use the PNC App to access their mortgage account. Instead mortgage only customers must access their mortgage account by using the secure.PNC.com website from a secure web browser like Chrome, Safari or Microsoft’s Edge.
Recommendation:
Either install or modify software to redirect mortgage only customers from the PNC App to secure.PNC.com. If this cannot be done in the near term, the temporary fix is to let technical support staff know mortgage only customers must access their mortgage by using the secure.PNC.com website from a Chrome, Safari or Edge browser.
I have over 40 years experience writing technical specifications and computer requirements for front end and back end mainframe applications and offer this free of charge to PNC with the hope this will help other customers,
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