Upper Vue Flats

Reviews

• HS

  Halwest Saeid

  6 days ago
  1.0
  We lived at Upper View Flats for over two years and were actually the first people to live in our apartment. Unfortunately, our experience was nowhere near what you would expect from a place advertised as a “luxury” apartment. The amount of fees is ridiculous. They even essentially charge you to rent the washer and dryer, which is something we had never experienced at another apartment. On move-out, they also tried to charge us for things that we felt were normal wear and tear. We were charged a redecoration fee for things like wall holes, yet they still wanted us to fix the walls when we moved out. The paint was so poorly done that it would literally peel off with barely any effort. They also tried to charge us $600–$800 for the glass-top stove because of normal staining from cooking. It wasn't damaged. I ended up having the stove professionally buffed and cleaned just so we wouldn't get charged. The fire alarms were another nightmare. They went off multiple times in the middle of the night, including around 3 a.m., sending us scrambling around the apartment thinking there was an actual fire. It turned out to be the alarms themselves. The trash situation is also ridiculous. You're limited to two bags, have to be home between roughly 6–8 p.m. for pickup, and you aren't allowed to use a dumpster or trash compactor. And if they don't pick up your trash, you're basically told to deal with the trash company yourself. Then there was the construction. After we'd lived there for about a year and a half, they started jackhammering the exterior walls. Living on the first floor, it sounded like it was happening inside our apartment. It was unbelievably loud and disruptive. To make matters worse, they actually broke our bedroom window while doing the work. When we complained, management basically said they had emailed us and were allowed to do the construction. That brings me to management. We brought multiple issues to the property manager and constantly felt like we were getting the runaround. Nobody seemed interested in actually solving problems. After more than two years there, we were honestly just glad to be out. For what they charge, this place is simply not worth the money. If you're thinking about moving here, read the reviews carefully and do your homework. Our experience was anything but “luxury,” and we would not recommend Upper View Flats.
• AB

  Anita Bratcher

  Jul 27, 2026
  5.0
  Zack was my tour guide and while I did a lot of research beforehand about Upper Vue, he was the consummate gentleman acknowledging many of the specifics that I mentioned regarding the square footage and pricing, etc. He was polite, took his time, went over amenities that I was unaware of and gave me a full tour! I was extremely impressed with his presentation, appearance and not rushing me through. Because of his professionalism and my visit I was sold on Upper Vue Flats. I’m hopeful that a unit will be available when I’m ready to move. The spaciousness and attention to detail are paramount for me. And I feel like I could easily fit in at Upper Vue. Thanks again! Anita B.
• AR

  Annoyed Resident

  Jul 17, 2026
  1.0
  I’ve never seen anything like it. You’d rather have residents flood the reviews with bogus 5 star reviews in hopes they win amusement park tickets, rather than addressing and fixing the issues within the community. This property is a piece of work. This place just wants money, they don’t care about how us residents feel. I cannot wait to get out of here. I’ll never ever recommend this place.
• JJ

  Jen

  Jul 8, 2026
  1.0
  I’m just so frustrated. I received an email yesterday from upper vue about a raffle for an amusement park if we give a Google review and it feels… gross. First the pond floods and then leaves behind mud and garbage. Then they tear up the grass because they closed off everyone’s first floor patios and ripped up the concrete (which I guess looking at reviews and emails they didn’t tell people about.. even the ones who moved in recently). And this is all after they replaced the wall stone on the outside of these brand new buildings. I receive so many passive aggressive emails and emails in general (10 in the 6 days) and for the first time I’m looking through reviews and so many of them are people who have clearly just toured the buildings, not residents. It doesn’t feel genuine at all and feels like a tactic to fool potential tenants. I don’t understand. Why not take resident complaints seriously instead of dangling a raffle carrot to fix their issues when it comes to bad reviews?
• KM

  Katie Martin

  Jul 2, 2026
  1.0
  MAJOR RED FLAGS HERE: BAD CHECK ISSUED, LACK OF ACCOUNTABILITY, POOR SERVICE FROM MANAGEMENT TO CORPORATE — BEWARE!: Edward Rose & Sons issued me a security deposit refund check that was returned for insufficient funds, resulting in a chargeback from my bank. As of this review, my deposit has still not been returned more than thirty (30) days after my lease ended. I reached out to the billing office and they described the returned check as a "technical issue" and have shown no urgency/concern in resolving it according to Ohio law. Based on my experience, I DO NOT RECOMMEND LIVING HERE. It is concerning that a property management company issued a security deposit refund check that was returned for insufficient funds. This is especially frustrating given the relatively small amount of approximately $370 (after final water billing deduction). As other tenants have noted in their reviews, management has been quick to pursue late fees and eviction notices for tenant payment issues. In contrast, when they issued me a security deposit refund check that was returned for insufficient funds, the matter has remained unresolved. I find that disparity very troubling. During my time living here, noise was a constant issue due to thin walls and significant sound transfer between units. Upstairs neighbors were frequently disruptive (including late-night vacuuming, furniture movement, and loud rolling chairs), and management was not helpful when concerns were raised, often providing limited or no meaningful resolution. There was also ongoing construction during my tenancy that contributed to persistent noise, dust, and general disruption. In addition, the property layout created congestion issues due to limited entry and exit access. Communication from management was also inconsistent. Important tenant-relevant updates (such as timelines for seasonal utilities like when the AC would be turned back on after being shut off for winter) were not always clearly communicated. At the same time, communication often focused on less essential updates such as community events (food trucks, etc.) and amenities. Overall, the property has noticeably declined over the past couple of years, and I would encourage prospective renters to carefully consider these factors before signing a lease. Residents are also required to use RoseConnex (owned/operated by Edward Rose & Sons) internet and Greenway trash service at an additional cost. In my experience, the internet service suffered from frequent outages and slow speeds, while the trash service was unreliable, with missed pickups and poor customer service. Because these services are mandatory, residents do not have the option to choose an alternative provider. July 9th Update: SECURITY DEPOSIT REFUND CHECK STILL NOT RECEIVED. Since posting my original review, Edward Rose & Sons has continued to demonstrate a disappointing lack of urgency and accountability regarding my security deposit refund. Ultimately, my experience dealing with Edward Rose & Sons at the corporate level has been consistent with my experience at the property level: poor communication, a lack of meaningful follow-through, and little sense of urgency or accountability when tenant concerns arise. From Upper Vue Flats management to the billing office, I have repeatedly felt that tenant concerns were treated as inconveniences rather than issues deserving timely attention and resolution. The way a company handles problems often says a lot about its priorities, and my experience has left me with serious concerns about the level of customer service, communication, and care provided to residents. I also question what is marketed as “luxury living.” In my experience, the cost did not reflect the quality of service, communication, or responsiveness. From move-in to move-out, there seemed to be a stronger focus on fees and tenant obligations than on addressing resident concerns. True luxury is measured not just by amenities, but by how residents are treated when issues arise.

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