EH
Eliza Hawley
Jun 10, 2026
Toured and applied because I have a friend who lives here. Tour was terrible. The apartment was extremely messy and damaged but I let that go because I would rather see the exact unit I would live in. I applied day of, since it was right in my budget and she said it would be ready by yesterday. I paid $100 in total for my application (per person) and never received a call, update, or anything. I have left countless messages and have not heard a SINGLE peep. They have not contacted me to update me on the condition of the apartment I applied too. Not only that, but since my friend lives there I know they’re terrible at garbage pick up, maintenance (they’re trying to charge her for blinds that were previously broken), and never mind the condition of the pool, gym, and other common spaces. Not sure if they’re understaffed or what but do not live here. They clearly aren’t responsive to future or current tenets.
JP
Josh Peebles
May 25, 2026
My wife and I have lived at Karric Apartments in Dublin since 2020, and overall, we truly enjoy living here. We value the community and have had every intention of remaining long-term residents. However, our recent experiences with communication and maintenance response under the current management and staff have been extremely disappointing.
We are now more than eight weeks removed from our initial service request to have our air conditioning repaired. We first experienced air conditioning issues last year, when indoor temperatures were consistently reaching 85–87 degrees. After leaving several voicemails with no response, I called the emergency maintenance line three times because I was unable to reach anyone. When I was finally contacted, I was reprimanded for using the emergency line and told that an air conditioning issue was not considered an emergency unless outdoor temperatures exceeded 90 degrees. On the day I was told this, the outdoor temperature was 87 degrees.
After several weeks, the issue was eventually repaired. A portable air conditioning unit was provided, which helped cool the kitchen and living room area, though it was not a complete solution. Unfortunately, we are now experiencing the same issue again, with even worse service. More than eight weeks ago, we submitted another maintenance request regarding our air conditioning. After hearing nothing for two weeks, I personally went to the leasing office to request an update and asked if I could speak directly with maintenance. While I remained calm and professional, I was left with the impression that my request was an inconvenience. On April 24, 2026, a maintenance staff member came to our apartment. He was polite and again provided a portable air conditioning unit. He informed me that he would return the following Tuesday or Wednesday with another technician from a different property who was certified to complete the repair. That was the last direct communication or visit we have received.
Since then, I have left voicemails nearly every other day requesting updates. Beginning Monday, May 18, I started visiting the office in person. I was repeatedly told that the wait time was unreasonable and that my frustration was understandable. I was assured I would receive a call by the end of the day with an estimated timeline, but no call came. The following day, I was told that contact had been made with the certified technician and that someone would arrive by the end of the week. Again, no one came, and no follow-up communication was provided. One of the most difficult parts of this situation is that we have two dogs. Maintenance has asked that our dogs be secured during any service visit, which is completely understandable. However, to do so, we must place them in bedrooms that receive little to no cooling from the portable unit. I am not comfortable leaving my dogs in hot, stuffy rooms while waiting for maintenance to potentially arrive. As a result, my wife and I have spent the past eight weeks alternating remote work schedules so that one of us can be home and available. We have clearly communicated this challenge to management, yet we continue to receive little to no communication regarding scheduling or updates. My wife also received a text update more than two weeks ago stating that our repair request had been assigned to a maintenance worker. Since then, there has been no further contact. I want to be clear: we love living at Karric Apartments and have no desire to move. We have been residents for nearly six years and have always paid our rent on time. We simply expect that when maintenance issues arise, especially something as significant as air conditioning, they are addressed in a timely manner or, at the very least, communicated about professionally and consistently. Even one month would have been an excessive wait for this type of repair. More than eight weeks without resolution is completely unacceptable.
At this point, this is no longer simply a maintenance delay. It is unacceptable & I hope that this helps come to a positive end.