I’ve lived at this apartment complex for 3+ years, and it’s been nothing but problems; especially anytime I’ve needed assistance or had inquiries. One of the biggest issues? They don’t make it clear that a FIXED-term lease requires a 60-day notice to end. Instead they bury this detail in fine print and hidden at the bottom of emails designed to look like standard renewal information and then try to forcefully charge you an extra 2 month's rent.
The apartments are overpriced with no real amenities, aside from a "community area", to justify the cost. Common issues include limited parking (your guests will have to pay or risk getting towed), poorly maintained common areas, and constant elevator breakdowns with alarms that go off constantly. Maintenance is slow, inconsistent, and often feels like a temporary patch rather than a real solution.
Since I moved in, there have been at least 5 or 6 different property managers, which is a clear sign of poor management. To make matters worse, there isn't even a property manager on-site anymore, as they all moved to a singular location - so have fun tracking someone down if you live here.
On top of that the current staff, especially the leasing manager Molly, are incredibly rude and unhelpful. They don’t make any effort to assist or work with tenants, even those who have been here for years. This is just another example of how Crawford&Hoying prioritize profit over people and somehow convince their staff to be just as soulless. They don’t care about their properties or their tenants. Which is sad considering they've taken over most of downtown now by also owning The Delco, Water Street, Delco, The Sutton and The Monument and I'm sure I'm forgetting some.
Save yourself the trouble and look elsewhere. There are plenty of better-managed, more affordable options out there. This company is not worth your time or money.