Progress Residential

Reviews

• DG

  David George

  2 days ago
  5.0
  James came in ahead of schedule and got our AC up and running in no time! He was friendly, professional and even our dog liked him right away. 10/10 recommended
• SS

  Skyler

  May 6, 2026
  5.0
  Whatever people may feel about the company itself, the maintenance people are great to work with. About a month ago we had John in Columbus OH come to fix an issue we were having with A/C. John was very fast but thorough, and was able to provide advice on how to keep the issue from repeating in the future. Very grateful for the interactions ive had with maintenance over the 3+ years renting from Progress.
• CC

  Candy Cane

  May 1, 2026
  1.0
  Patricia Martinez is extremely rude first problem with this company is that every employee I have talked to on the phone or email has been extremely rude. Patricia Martinez sat on the phone with me and argue me up and down for 5 to 10 minutes Even though I asked to be transferred to a supervisor or a manager. Lord only knows what she told them before they contacted me back , moral of the story is you have no nice ,kind or descent people working customer service in this company. The people you have working as far as dealing with customer service., suck and it shows how much they hate their job and dislike this company. Why be mean ,rude and disrespectful to customers that put money towards their paycheck , only people that do that is people that dislike their job and or the company that employe them. Please let this be an eye opener don't overlook it. I'm going to assume her and the other lady gets to split my 500.00 $ down the middle. that's the real reason I can't have it back. Your name and company is too big of a company. From the west coast to the east. you have to get the bad apples out now. And no they're not just bad apples because they won't give me my $500 back More so because of the way they talk to me I couldn't imagine treating someone like this in my work place & getting away with it they will continue to do it to even more people
• SN

  Say Nae

  May 1, 2026
  1.0
  Sharron Tuggle , 🚩🚩🚩 is the meanest nastiest ,manager you guys have at this company I asked for my $500 holding feeback the agreement said the house will be ready April 27th and when it wasn't I kindly nicely asked for my money back. Because the home wasn't ready on the day she said it would be I still had to pack up and leave my current resident pay to put my stuff in storage & pay for a hotel until I find a new home. And now I can't have my money back for a home I never got. You guys couldn't produce. how is that my fault how do you feel like it's right for you to keep my $500. With everything going on in the world why would anyone think it's okay to do this to a single mother, with kids. With the prices of food groceries and gas alon 😞 I asked for something you couldn't produce it's okay, just give me my money back.
• WL

  Whitney Lara

  Apr 13, 2026
  3.0
  We moved in to a house on March 20th. The first warm week, we tried using the AC and the house got warmer, not cooler. We figured out that the outdoor unit was not running. We put in a maintenance request on April 2nd. They did not come to look at it until April 10th, and then they said they needed a part for it. They did not give any information for when they’ll be back to fix it. I sent an email that day following up to get more information on when they will be back and I never got a response. It is now the night of April 13th and they have not been back. It got to 80 degrees in our home today. We have a 6 month old infant who gets heat rashes very easily. She’s been incredibly uncomfortable and has had a hard time sleeping. The first month in this home and we are already not being taken care of. Update as of April 14th: I am changing this review from 1 star to 3 stars given the eventual response. Matt from local Progress reached out about the AC and gave an update on the scheduling and he offered to reimburse the purchase of fans we made to keep ourselves cool. We gave him the receipt for that and he was very helpful. Matt has been the only helpful and kind employee I have interacted with so far, so I am thankful for him. I sent a follow up email to customer care (which is who I sent the initial email to) and they still have not responded. So my impression is that the corporate employees are not at all helpful but the local employees seem to be better. The maintenance technician came and fixed the AC today, so the problem has finally been resolved. However, our neighbor told us that the residents before us had the AC worked on several times, so we will see if this is a recurring issue. My advice to anyone choosing to rent with Progress is to have low expectations and to work closely with the local agents as much as possible. Relying on the corporate agents will lead to frustration. I will continue to edit this review as we progress in our time in this home.

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