Harpers Point Apartments

Reviews

• KW

  Katrina Waugh

  Aug 26, 2026
  5.0
  The maintenence man Ray came right out when I entered a maintenence ticket about an issue I was having with my air conditioning leaking. He quickly fixed rhe issue, soaked up the water out of the carpet and went above and beyond a fixed ana accordian door so it eouod open a lot easier! Thank you Ray!
• ED

  Eric Drake

  Aug 12, 2026
  5.0
  Had a bad leak under our kitchen sink Ramone showed up know time took care of our leak was polite, courteous and professional.. very happy with the job he did..
• MM

  Michelle Martin

  Aug 5, 2026
  5.0
  Ramone came to our rescue when maintenance was needed at its most thank you Ramone & Ray
• DE

  Dorothee Ekane

  Jul 17, 2026
  5.0
  Rae , maintenance was very efficient and professional. Nice and fixed everything for me in no time!!!!! Thanks a lot RAE
• TH

  Tracy Harris

  Jul 8, 2026
  1.0
  UPDATE (in response to management's reply): I appreciate the response, but it leaves out important context. The "reduced-rate" townhome was not a concession. It was simply a different apartment with fewer amenities—it was not remodeled and did not have the water view of the apartment we signed a lease for. It was priced accordingly. More importantly, the issue was never that we declined another apartment. We signed our lease after beginning the leasing process in March and planned a cross-country move from Washington to Ohio around our confirmed May 5 move-in date. While already driving through Illinois, we were notified less than 24 hours before move-in that the apartment we leased would not be available because the kitchen countertops had not arrived and the plumbing could not be completed. Changing apartments at that point wasn't as simple as accepting another unit. It meant changing our address, transferring utilities, updating renters insurance, and revising our moving logistics while already in transit across the country. Construction delays happen, but after working with Harper's Point for weeks leading up to our move, this should have been identified and communicated well before the day before move-in. A signed lease should provide certainty for both parties. Had we failed to meet our obligations, there would have been consequences for us. Unfortunately, when Harper's Point could not deliver the apartment as agreed, the burden of solving the problem fell entirely on us. Original Review: If I could give Harper's Point zero stars, I would. We signed a lease months in advance and planned our entire cross-country move from Washington State to Ohio around our confirmed move-in date. We were already driving across the country and had reached Illinois when, with less than 24 hours before move-in, Harper's Point informed us that the apartment we had legally leased would not be available after all. The reason? The apartment wasn't actually ready. We were told the kitchen installation wasn't complete, the countertops hadn't arrived, and because of that, the plumbing couldn't even be connected. In other words, they leased an apartment that wasn't habitable by the agreed move-in date. Think about that. You're relocating over 2,000 miles, towing everything you own, with hotels, travel, utilities, and your entire life scheduled around a signed lease—and the day before arrival you're told to either take a completely different apartment, delay your move indefinitely, or cancel altogether. To make matters worse, when we desperately needed answers, we couldn't even reach anyone by phone because we were told the office phones were unavailable. Most communication happened through text while we were on the road trying to figure out where we were going to live. We ultimately had no choice but to cancel because we couldn't continue changing plans in the middle of a cross-country relocation based on uncertainty. Even after that, we had to follow up repeatedly just to receive our $300 deposit refund weeks later. Delays happen. We were told repeatedly this was "out of their control." What is unacceptable is waiting until the last possible moment to tell people who have trusted you with one of the biggest transitions of their lives that the apartment they signed a lease for doesn't actually exist in move-in condition. A lease should mean something. Unfortunately, our experience with Harper's Point showed us that it apparently doesn't. I would never trust this property with another move.

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