Harpers Point Apartments

Reviews

• TH

  Tracy Harris

  2 days ago
  1.0
  If I could give Harper's Point zero stars, I would. We signed a lease months in advance and planned our entire cross-country move from Washington State to Ohio around our confirmed move-in date. We were already driving across the country and had reached Illinois when, with less than 24 hours before move-in, Harper's Point informed us that the apartment we had legally leased would not be available after all. The reason? The apartment wasn't actually ready. We were told the kitchen installation wasn't complete, the countertops hadn't arrived, and because of that, the plumbing couldn't even be connected. In other words, they leased an apartment that wasn't habitable by the agreed move-in date. Think about that. You're relocating over 2,000 miles, towing everything you own, with hotels, travel, utilities, and your entire life scheduled around a signed lease—and the day before arrival you're told to either take a completely different apartment, delay your move indefinitely, or cancel altogether. To make matters worse, when we desperately needed answers, we couldn't even reach anyone by phone because we were told the office phones were unavailable. Most communication happened through text while we were on the road trying to figure out where we were going to live. We ultimately had no choice but to cancel because we couldn't continue changing plans in the middle of a cross-country relocation based on uncertainty. Even after that, we had to follow up repeatedly just to receive our $300 deposit refund weeks later. Delays happen. We were told repeatedly this was "out of their control." What is unacceptable is waiting until the last possible moment to tell people who have trusted you with one of the biggest transitions of their lives that the apartment they signed a lease for doesn't actually exist in move-in condition. A lease should mean something. Unfortunately, our experience with Harper's Point showed us that it apparently doesn't. I would never trust this property with another move.
• DB

  D B

  Apr 22, 2026
  5.0
  We were in the process of moving a sofa out of our apartment and was struggling. Big shout out to Jeff with Harper's Point Maintenance. He helped assist us with moving our sofa out of the apartment. Thank you! Jeff ⭐️⭐️⭐️⭐️⭐️
• GC

  Gunnar Couch

  Apr 16, 2026
  1.0
  Management would not let me pay in any way but cash the final month of my lease. They then falsely reported that I didn't pay and sold my "debt" to a collector. These people a scammers and thieves.
• CC

  Cheyanne Carson

  Mar 4, 2026
  5.0
  Even though we did not choose to move here, the property was nice and the property manager was so incredibly kind :)
• RM

  Ruth Moore

  Feb 2, 2026
  2.0
  Not for my needs but adequate for the cultures

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