EA
Elena Abramovich
Jun 5, 2026
We are extremely disappointed with our experience and the level of professionalism at this apartment community. The property itself is beautiful, but the leasing office and management have been incredibly frustrating to work with.
We submitted our application online and had to follow up multiple times just to get updates because no one ever returned our calls. After finally being approved, we discovered errors in the lease because incorrect information had been entered.
The biggest issue came on our scheduled move-in day. We were supposed to receive our keys, but there was no one in the office and no one answered our calls. We had already moved out of our previous residence and were left with nowhere to go. From 9:00 AM until 3:00 PM, we repeatedly called every contact number available and received no response. Management knew we were moving in that day, yet no one seemed concerned.
No one met us to provide the keys, conduct a move-in inspection, or ensure the apartment was ready. The entire process was disorganized, unprofessional, and stressful. When you're paying $1,600 per month in rent, you expect a much higher level of service.
Finally, at 3:00 PM, we called the emergency maintenance line and a maintenance technician helped us obtain the keys. Unfortunately, when we entered the apartment, we discovered a leaking water heater, soaked carpet in the bedroom, and no hot water. When we called maintenance again, we were told that these issues were "not an emergency."
On a scale of 1 to 10, with 10 being the best possible experience, I would give this community a 1. The property may look nice, but the management, communication, and move-in experience were completely unacceptable. I would strongly recommend prospective renters consider other options before signing a lease here.