Hampton Knoll

Reviews

• GD

  Gnei Dole

  Jun 12, 2026
  1.0
  Me and my fiancé went to look at the apartment due to our recent move from Cleveland to Akron for school purposes. Tell me why I had 4 showings booked on a regular Thursday so my fiancé took off work that day so we could see them all. This place was first on our list around 1PM but Monika seems unprepared and frazzled. I booked all my showings on apartments.com where it tells you when you when to move which we put is in June since our lease was up then. She tells me they have nothing available til August. So we politely declined a showing since they have no apartments available until a few months later. She proceeds to give us another apartment building that was so far away to go look at that did have availability, but she just lost our business we signed a lease that same day but at another apartment which was much nicer so it worked out at the end. Monika is dressed cute and looks like she works out but clearly she doesn’t take her job seriously since she didn’t even check to see when we needed to be moved in on our initial appointment. She wasted our time but I’m glad the third apartment building we went to see we loved it immediately. Do not even book a showing her unless you want to waste your time.
• ML

  Michael Leonard

  May 21, 2026
  5.0
  Monika made it an easy transition. She answered any and all of my questions with knowledge and kindness. The apartment was ready on time and in great condition. I look forward to living here.
• GJ

  Gavin Jefferson

  May 13, 2026
  5.0
  Very nice staff I moved out a year ago and when I lived there I felt the staff was very kind and helpful I think the girls in the leasing office were amazing and always helped with our problems would definitely recommend.
• SJ

  S Ja

  Mar 11, 2026
  5.0
  I recently toured this community. Even though I stopped in without an appointment, Monika took the time to assist me immediately and answered all my questions. The service was professional, helpful, and very much appreciated. After my experience, I strongly disagree with negative comments I've seen here as they did not reflect the level of service I received at all.
• DB

  Daniel Berghoff

  Mar 11, 2026
  2.0
  The drive around the property was very nice and seemed like the owner does a lot of upkeep. On the other hand, Customer Service is lacking and the previous review just proved I wasn't hallucinating. I arrived to my tour on time and Monica was sitting at her desk and didn’t bother getting up to greet or anything. After a minute I peeked my head around the corner to her asking “Do you need anything?” I said I have an appointment. She huffed and said you can take a seat out there? The guest or party room I go. My partner and I sat there for a good 5 mins. Most leasing agents have me sit at their desk but okay? She was kind of decent going over the floor plans with me and pricing. I am looking to move in JUNE and she told me I was late looking. I should have been looking a lot sooner. I tried calling and sent emails starting in early JAN and nobody ever responds at this property. I booked a tour online. The admin fee of $300 was ridiculous and no offers for reduced deposit even if credit is outstanding. $215 amenity fee was appalling considering I NEVER paid that for cable, internet, and trash combined. What a rip off!! She told me to come back in a few weeks or so if I wanted to see something. I had to kind of get confrontational to just get her to show me anything. Monika acted like I was asking for too much. Is that your job? It was a 1 bedroom but it gave me a feel for if I wanted that place or not. Maybe changing your customer service from leasing then I might consider paying those hefty fees. Base rent is fair but there are better affordable options in the Merriman Valley with way more amenities. I did not feel welcomed at all. Treated as if I was a nuisance for even stopping by. If I didn’t talk her into showing me the 1 bedroom then I would’ve wasted a trip. I live almost an hour away. How about a call back to follow up before my appointment if you are low on inventory?