15 Bank Apartments

Reviews

• SS

  sabrina scaccio

  Aug 27, 2026
  5.0
  Victor was amazing and got the job done fast! Followed through the next day and fixed our issue in less than an hour
• IP

  Ivan Perez

  Jul 19, 2026
  1.0
  This place is the projects: •Elevators constantly broken. •Brown Water •No insulation. During winter, cold breeze coming for the outlets on the wall. •HVAC not working properly at least one a month. •Fire Alarms going off. One time it was throughout the whole night. •Management staff forgot to place my request to reserve the grill area. Lady then with an attitude made me refill the order and gave me to the end of the day to pay in full. Then told me, someone else reserved that time. A request I put in over 2 weeks before that. •People can’t find 25 Bank St because they only have 15 Bank on the front entrance. Food had been delivered to different buildings because of it. •Dog Shit Everywhere •Walls are so thin you can hear the elevator “ding” inside your apartment. And walls shake when someone closes their apartment door. •$200 a month to park in a spot so tight, you can barley get out of your car. My car has ding and scratches because of that. Also people take two spots because of that. •Floors in the apartment are pitched. I’ll sit in my rolling chair and it would roll me all the way to the kitchen. •Been here 9 months and still they don’t give us access to the dog play area. That was one of the reason we came here • The hallways smell like they’ve been mopped with dirty mop water. • Pipes in the shower sound like they’re gonna explode at any moment. •The Gym is nice.
• MS

  Maria Sanz

  Jul 2, 2026
  5.0
  Myaa was great! Super kind, patient, and knowledgeable—it was a fantastic touring experience!
• DD

  David

  May 25, 2026
  1.0
  If it was possible to give zero stars I would. This apartment is a disaster. Waterton is the worst property management company. The elevators are constantly out of service, which is especially frustrating when you are trying to reach the garage. There is no communication from the office about anything. They don’t answer emails and they don’t pick up the phone. Noisy renovations have been going on for close to 2 years. These renovations have improved nothing. Some things are worse. You now have to walk outside to reach the gym-that’s fun in the rain, snow, and cold. And the garage renovations are a complete nightmare. I am paying $200 for parking and because a quarter of the garage is closed, it is impossible to find a spot. Residents are constantly smoking and not cleaning up after their pets. I could go on and on. I would not recommend this place to my worst enemy. I am counting down the days until my lease ends. Do not waste your time touring this property.
• HD

  Hannah Donnelly

  May 15, 2026
  1.0
  Overall, we have enjoyed living here and most of the staff. However, there is a clear lack of leadership and some staff that are regularly rude. They have started construction in the parking garage and did not properly plan for it, causing a shortage in parking. We were given the option to have a temporary reserved spot for free, however people have been assigned spots that are already being paid for by others (FYI, reserved spots are an additional $100/mo). This has resulted in people getting wrongfully booted. Our assigned temporary spot is regularly occupied by the same vehicle. When I reached out to request an alternative empty spot, we were initially ignored and then met with disdain. We were eventually told to notify the concierge, though these instructions were never previously provided. It is reasonable to assume that the leasing office, which manages spot assignments, should be the primary point of contact for such issues. Attached is the email thread with Myaa and texts from the wrongfully booted resident. UPDATE: The vehicle in our assigned spot was booted and sat there over the weekend. When I was leaving for work yesterday morning, I noticed it was gone and was thankful we could use our spot. When I came home, the same truck was there again. We went to the concierge and they told us Myaa did double assign it. No apology or solution has come from Myaa or the leasing office. And she is so combative that there is no point in trying to find a solution together. Horrible customer service and she should not be working in a customer facing role.