Emerson

Reviews

• CY

  Chris Yon

  May 5, 2026
  1.0
  Emerson looks great on a tour, but actually living here feels like an ongoing test of how much inconvenience and mismanagement residents are willing to tolerate. Communication was a problem from day one. Our scheduled tour was completely missed, no one showed up, calls went unanswered, and there was zero follow up despite us missing work. In hindsight, that set the tone perfectly for what living here would be like. Once we moved in, the billing issues started almost immediately. We were hit with a $1,600 retroactive charge due to months of incorrect billing, and even after escalating to corporate, the mistakes kept happening. The resident portal was frequently down, so there were times we couldn’t even see what we owed. At one point, we were literally told to just pay “whatever you paid last month,” with no invoices or statements. That’s not just disorganized, it’s unacceptable. Operationally, things weren’t much better. After a major winter storm, the building was essentially unstaffed for nearly 48 hours. Accessible parking, ramps, and walkways were left uncleared. It took the town of Sleepy Hollow getting involved before anything was done, which says everything. The most concerning issue was a data privacy failure where our account was incorrectly linked to another unit, exposing personal and banking information. While this was eventually “fixed” with a new portal, the fact that it happened at all is a massive red flag. Day to day quality of life is also a problem. The building sits directly across from an active rail yard, where Metro North trains blast their horns starting around 4:30am and continuing until roughly 2:30am. This isn’t occasional noise, it’s constant, loud, and impossible to ignore. In the summer, the pool and amenities are overcrowded with what appear to be non residents, making it feel more like a public resort than a place you pay premium rent to live in. Flyers around the building are often full of spelling errors or left as blank templates, which just reinforces the lack of attention to detail across the board. The parking lot is another issue. When it’s not buried under snow or clogged with delivery and garbage trucks, it’s sometimes used for drag racing, with cars reaching highway speeds. If you have kids or pets, that should be a serious concern. To be fair, some things have improved. The former property manager was finally replaced, and there is new leadership in place. The portal and billing system have been updated, snow removal is better, and communication has improved somewhat. The maintenance team, led by Nasir, has always been solid and is one of the few consistently positive aspects of living here. However, nearly every single issue required escalation to corporate to get resolved. That alone tells you everything about how things were handled at the property level. Greystar corporate, to their credit, was responsive and professional, and ultimately stepped in to fix what shouldn’t have been broken in the first place. Based on that experience, I would consider another Greystar property, just not this one. At the end of the day, living at Emerson means constantly double checking for errors, dealing with avoidable issues, and pausing your TV every few minutes for passing trains. It’s simply not worth the kind of rent they’re asking, especially with a 55% renewal increase with no concessions. Residents often bonded over how bad things are run here. Our new place knocks it out of the park operationally and communication wise for significantly less, and the difference is honestly night and day compared to this property. Bottom line, avoid this place. There are way better options.
• RM

  Rebecca M

  May 2, 2026
  2.0
  Many neighbors have complained about teenagers that don’t live here using the amenities everyday. Twice this week I’ve sent a email and received a response from management thanking me for sharing and nothing is done. Last night there were 15-20 kids here past 10pm using the game room, etc. After each year they try to raise your rent 35%. I’ve lived here from the beginning and I continue to be disappointed with the quality of the building and management.
• RR

  Rip_Demonic

  Apr 28, 2026
  5.0
  The Emerson is a great place to live! We had a soft and pleasant landing here. Lenora and Briana offer a great service. Always available to listen and sort things out. Quiet environment with a lot a of services. A peace of mind rental. Top maintenance and very clean shared spaces.
• SK

  Snaha Krishna

  Apr 18, 2026
  1.0
  Booked a 1pm tour on their website and got a confirmation as well. But after driving up there, we were told they’re all booked out for the day and can’t show us around. We were asked to leave. Very disrespectful and impolite. They need to figure out a better way to update their website with accurate tour dates and timings instead of misleading with AI generated responses. They scheduled me for a tour for next Saturday at 3:30 pm and I still have not received an email confirmation. So, am I supposed to Come or not? I don’t want to be asked to leave again.
• ML

  Mukul Lalchandani

  Mar 21, 2026
  1.0
  Can you please turn off the fire alarm? It feels like at least once a month your alarms are going off. It’s been almost 30 mins now and even the fire trucks have left. I feel bad for the residents. I took this too late, just the police left, but the alarm is still going on!

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