Charlotte Square at the East End is a unique urban residence in the East End neighborhood of Rochester, New York. The community offers 72 one-, two- and three-bedroom apartments with many modern, upscale amenities.
Living at Charlotte Square at the East End is all about style and convenience. The Monthly Charlotte Living Expense includes all utilities, with an assigned parking space in the secure garage, a DirecTV® cable package and Greenlight™ fiber-optic Internet service.
Various apartment sizes, layouts and finishes provide our residents with options. The first level of apartments enjoys large private terraces overlooking the active street below. These private terraces serve as outdoor living rooms with plenty of space to entertain.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.