As first-time homebuyers, we were looking for someone who really understood what we wanted, and Rich did a great job of that. He showed us more houses than he probably needed to, but he was very good at picking out what we were looking for in a home. We had worked with a couple of other agents during the process, but Rich stood out because there weren’t a lot of excuses. It was more of a he’ll see what he can do approach, and a lot of the time he was able to make it happen and get us into the homes we wanted to see.
What stood out most was that Rich had a level of understanding what you want that you don’t always see. He asked the right questions and really paid attention to what we were looking for. He was also very good about keeping the closing deadlines accurate and pushing things along throughout the process. The right blend of being personable and aggressive when needed went a long way. We’d definitely work with Rich again.
LG
Laura Gattis
Jun 24, 2026
We first worked with Rich on a property he was listing in Rochester, NY, after meeting him at an open house there. We put an offer in on that one and didn’t get it, but we liked working with him so much that we just kept going. We ended up seeing close to ten properties together, put offers in on four, and we’re now in escrow. That alone probably says enough about how comfortable we were with him.
What stood out most was his honesty. Not every realtor is going to point out issues with a property, but Rich did, even things we didn’t catch ourselves. If something needed to be addressed before closing, he made sure it was on the table. He was also really flexible with showings and could move fast when we needed to, including same-day appointments when something came up we wanted to see.
On top of that, he helped us look at our pre-qualification letter and ended up connecting us with a better option that improved our rate. He’s got strong industry connections and is just a genuinely good guy to work with. If you’re looking for a realtor in the Rochester, NY area, we’d definitely recommend him.
Good person highly recommend he helped me a lot defiantly recommend
Rich has been our realtor for over 20 years! From buying our first and second home to business venture, Rich has helped us every step of the way. His knowledge and experience is priceless! Thank you Rich!
KC
Kathleen Clow
Apr 27, 2026
I was very satisfied with the sale that Rich Miller did for me if I’m never in the situation to use a realtor then I would definitely use Rich. I recommend them to everybody. I know that is buying or selling.