Town Center

Reviews

• VM

  Vera Miles

  Apr 21, 2026
  1.0
  It honestly pains me to give my complex a 1-star review, but the upkeep of the buildings and overall care for residents has noticeably declined since Melanie Diamond left in November 2025. I consistently pay my rent on time, and if I didn’t, I’m certain I’d receive prompt communication. I’m simply asking for that same level of courtesy when it comes to addressing resident concerns. I’ve sent multiple emails—both complaints and even positive feedback (like praising the snow removal team this past winter)—and most go unanswered. Pros: The location is convenient and accessible via public transportation. It’s within walking distance to local stores and restaurants, making a car optional. The area itself is lovely, with walking trails, and the neighbors are generally kind, quiet, and hardworking. Cons: Management feels largely absent. The dog park is small, and the noise from the nearby highway and restaurants is constant. Parking is extremely difficult—especially during restaurant hours and in the winter—and my car has been hit multiple times. The $75 monthly “technology fee” is supposed to include functional front-door access systems, yet maintenance staff have said the devices haven’t even been installed. The buildings are also poorly insulated—you can hear everything. There’s been a noticeable decline in general upkeep. Trash and debris aren’t picked up regularly like they used to be, and cigarette butts are everywhere. For nearly $3,000 a month for a 2-bedroom, 1-bath apartment, basic property maintenance shouldn’t feel like a stretch—it should be standard. I understand property management isn’t easy, and I respect the work that goes into it. I’m just asking for fairness, responsiveness, and basic upkeep. I truly hope things improve and will gladly update this review if they do.
• RH

  Roselyn Harper

  May 16, 2025
  5.0
  I really enjoy living here! Even though it’s on a main road, I find it peaceful once I pull in. The office staff is fantastic and maintenance is very responsive. The complex is kept nice and clean and neighbors are friendly. I would recommend this complex to anyone!
• CM

  Chris Miner

  Nov 20, 2024
  3.0
  All in all, OTC is a decent place to live. It has one of the best building managers I've ever had (Melanie) as she is responsive and dependable. They also do not have dog breed restrictions which is refreshing and progressive. If you consider OTC, a few things to keep in mind though: (1) the noise from the neighbors living above is painfully loud. Every step the person takes. I would only consider this place if it was a top floor apartment, (2) the balconies are poorly designed and water runs through them at all times (don't invest in nice patio stuff), (3) OTC's landscaping contractor - Gallivan Corp from Troy - is the absolute worst as they milk OTC during snow season for a 0.1 inch dusting and will start plowing (no lie) at 3am and continue for multiple hours. Gallivan has no regard for the tenants and are a disgrace if you ask me.
• LM

  Laurena McIntyre

  Oct 7, 2024
  1.0
  There is no respect for quiet hours here. You will be woken up in the morning very early by maintenance. The “soundproof” windows are not soundproof at all - you can clearly hear the noise of Columbia turnpike, and all work they do outside.

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