Mansions at Delmar, an Eagle Rock Community

Reviews

• WK

  William Kasper

  Aug 11, 2026
  1.0
  Our apartment complex recently transitioned to Eagle Rock Management, and the experience has been frustratingly unorganized. The warning signs were clear on day one when they handed us a paper form to manually write down all our personal information—something a professional management company should already have during a takeover. Since then, the office managers have been completely unhelpful and refuse to respond to emails. Basic inquiries regarding billing and everyday apartment needs go completely ignored, leaving residents with no way to get support.
• SA

  Sarah Allison

  Jul 10, 2026
  5.0
  Chris is awesome. Very good at what he does. Eagle Rock is lucky to have him
• BB

  Bella

  Jun 6, 2025
  1.0
  (Updated Review) **Five stars for maintenance, but unfortunately one star for the new management.** I originally gave this community five stars because of how great the maintenance team was. I submitted a work order one morning, and Jose called me back first thing and came by right away to help. He fixed an issue with my dryer and was incredibly kind, friendly, and helpful. Unfortunately, Jose no longer works at the complex, which brings me to my updated review. The apartments recently transitioned to new management with Eagle Rock, and unfortunately, the experience has been extremely frustrating. Basic questions and requests can go unanswered for weeks, which has created unnecessary headaches for residents trying to handle basic tenant needs. As a resident since 2022, I had much higher expectations for this transition, but unfortunately, they have struggled to meet even basic standards of communication and organization. From the beginning, residents were asked to complete paper forms providing information and documentation that you would reasonably expect management to already have on file. This was followed by issues such as National Grid accounts being deactivated and renters insurance information not being properly reflected in resident accounts. What has been most frustrating is that so much of the responsibility has been placed on residents to identify these issues, track down answers, and get things corrected. The transition has felt disorganized and poorly communicated, and the lack of timely responses has made what should be simple matters unnecessarily difficult. It’s disappointing to see the quality of the resident experience decline so significantly after previously having such a positive experience with the property and maintenance team.
• A

  赵恩宇

  Dec 3, 2024
  5.0
  Great place! Spent a year here and everything is perfect. So nice and quiet. Jessica helped us a lot, quick responses!
• KM

  Katie Mapes

  Dec 28, 2017
  5.0
  Simply beautiful!! Everything about it is just beautiful