Veno Properties

Reviews

• SS

  Sydney Styles

  Sep 4, 2026
  1.0
  Our experience with this rental company was extremely disappointing. During the winter, our heat was completely off for approximately two weeks, leaving our apartment extremely cold. The emergency number went unanswered when we needed assistance, and we were left to deal with the situation ourselves. Brooke and Jessica were extremely unhelpful and, in our experience, demonstrated a serious lack of competence and urgency when dealing with an emergency involving the heating system. We were forced to stay in a hotel and were specifically told that the hotel stay would be reimbursed. Despite that, we were never fully reimbursed. We also had to use space heaters to keep the property from becoming dangerously cold, even though maintaining the heating system was not our responsibility. After everything we went through, they then withheld $150 from our security deposit for a “cleaning fee,” despite us cleaning the apartment adequately before moving out. Based on our experience, I fully expect a response to this review. What is disappointing is that rather than contacting us privately to actually discuss these issues and work toward a resolution, the response has been through public reviews. To us, that demonstrates the same lack of professionalism and maturity that we experienced during our tenancy. We would have much rather had a direct conversation and meaningful resolution. Please look through my photos to prove the dates that this was all happening and that I am not being falsifying my claims. I have screenshots documenting the heating issue, the unanswered emergency contact, the communication regarding hotel reimbursement, the security deposit deduction, and our attempts to address these concerns. I strongly recommend keeping EVERYTHING in writing if you rent from this company and documenting every issue thoroughly. Based on our experience, I would not recommend renting from them.
• EP

  Eve peterson

  Aug 27, 2026
  1.0
  Gilda Rivero and Rebecca Venezuela were one of the factors of my homelessness. Although still being without a permanent home, they are still demanding money from me. Very unreliable ways of communicating, blocking me because they don't want to answer my questions regarding apartment issues. I was never behind on rent. The only thing there good at is trying to collect money for their 1 start service.
• RM

  Ryan M.

  Aug 20, 2026
  5.0
  Great people to work with and properties are in excellent condition. I have referred two of my friends to Veno for their Capital District rentals and they have had nothing but great things to say about their customer service and quality of their properties.
• RF

  Ruby Flaherty

  Aug 12, 2026
  2.0
  My experience with this new property management company has been extremely frustrating and disappointing. They scheduled a time to come to my apartment and did not show up, and this has now happened twice. Both times, instead of simply showing up for the scheduled appointment, I was left having to deal with attempts to reschedule. They also came to the apartment for an inspection on Thursday. I spent time walking them through the numerous issues and concerns in the apartment and was under the impression that work orders would be put in. However, when I called yesterday to follow up, I found out that none of the issues I reported during the inspection had even been entered as work orders. After finally getting something scheduled, once again no one showed up. Then a technician was sent out who appeared to have little to no understanding of what was actually going on with the repairs. One of the biggest concerns is the ongoing water damage and mold issue. After spraying the affected area, I was then dealing with an attempt to have wet wood covered/sealed up rather than properly addressing the damaged material. That is not an acceptable way to handle an ongoing moisture and mold problem. At this point, it feels like I have to repeatedly call, explain the same problems over and over, chase down appointments, and make sure someone actually follows through on what was reported. I understand that maintenance takes time, but repeatedly scheduling appointments and not showing up, failing to create work orders after an inspection, and sending technicians who don’t appear equipped to properly address the problems is completely unacceptable. I hope this company improves its communication, follow-through, and approach to maintenance because tenants should not have to fight this hard just to get legitimate problems in their homes addressed.
• PK

  Paul Kingsley

  Jul 29, 2026
  1.0
  1st of all- Veno deletes some reviews they find bad for business. They did so to me yesterday…. so, here’s a new one. These “people”, and I say this with all due respect, are cowards. It took me weeks just to get a tour of the apartment. No one met me there, and the security box on the front door would not open (even after they sent 2 different codes). I ended up getting in because the actual door nod was unlocked. I will say the efficiency was nice, cozy, and very reasonably priced. However, After going through all that, I filled out their confusing application which I had the privilege of paying $20+ for. And what did they do? Denied me! Just for the fact I have some credit card charge offs. I’m a disabled senior citizen who makes a mere $1812 a month. Meaning I have to charge medical bills which have just burried me. That said, I have never stiffed a landlord, including a place I lived at for 12 straight years (2000-2012). In addition, I told rebecca I have a co-signer who would not live there, but be the primary lease holder. The kicker is, I have a Saratoga County HUD voucher up to $1400. Veno also takes HUD, which means they would receive a monthly US government check for a good chunk of the $750 rent (likely close to $350-$400 a month). Meaning my share of the rent would easily meet their requirement of rent being only 1/3 of my income. Seems rebecca has an issue with disabled people. My friends and I are planing to picket their offices. If you are disabled, do not go to Veno. I viewed your reply, well a small portion of it anyway. When I hit continue nothing more came up (can you people do anything right?). What little I was able to read came off as you still being, um, “DENSE”! You glossed over the fact that with HUD I would be well within the range of rent being only a 3rd of my income. In addition I have more than one potential co-signer. But you just ignored that stuff (or maybe you cant understand simple things). In any case, I’m going to do 2 things. 1. Contact a lawyer about possible violations of the ADA by Veno. 2. Contact the Saratoga County Sheriff’s office about policy regarding picketing. I know my chances of being allowed to do so are slim.Well, seeing they’re paid to protect landowning capitalists like yourself. But not me, I’m just a poor disabled senior who the police will beat up or worse. In any case, if you have the guts to actually call me please do. Or if that’s too scary, you could have your big, tough, hubby grow a backbone and and call Lastly, you mentioned I have not paid rent in a decade. That is bs. Due to medical issues I had to move with family in 2013 and have been ever since. Also I pay my share of the bills. Im not a user. There was also no mention of a credit check on the application. So you stole $20 from me knowing I’d be rejected. Your lousy human being.

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