The Grand rises sixteen stories above the historic Grand Concourse, which offers convenient access to all of New York City. Residents are welcomed into our 24-hour attended lobby by our friendly door staff and can enjoy a full suite of community amenities including a modern fitness center, package storage, a fully-equipped laundry facility, indoor parking, and more. Sun-lit apartments offer a variety of floorplan layouts and are equipped with top-of-the-line appliances, designer finishes, and ample storage space. At The Grand, you're never far away from your destination, with multiple bus lines, CitiBike stations, and the 174-175st subway station with B and D line service right outside your front door.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.