La Serena at the Heights

Reviews

• AD

  aaliyah diane

  Aug 20, 2026
  5.0
  I've had nothing but great experiences with Daniel. Every time I've submitted a maintenance request, he's been quick to respond, professional, and genuinely kind. He takes the time to make sure everything is fixed properly instead of rushing through the job, and he always leaves the area clean when he's done. What stands out most is his attitude, he's respectful, easy to talk to, and you can tell he truly cares about helping residents. It's not often you come across someone who takes so much pride in their work, and it definitely doesn't go unnoticed. Daniel is a huge asset to the maintenance team, and I really appreciate everything he does. Thank you for making living here a better experience!
• SM

  Shelbee Miller

  Jul 16, 2026
  5.0
  Rey was awesome!! He was really nice, professional, quick, and my AC was fixed within an hour!! Thank you so much Rey!!
• GA

  Gerald Arnold

  Jul 16, 2026
  5.0
  They made me feel like they really care
• JM

  Jose Montesinos

  Jun 22, 2026
  1.0
  Very accurate CS review at La Serena. They do everything in their power to give you bad experience as a tenant when no longer need to live here. Also I'm getting rent payment late fees bc of 4th july "long weekend" for them, they closed office since Thur the 2nd (b4 5pm) while their Tenants' portal was DOWN to take payments (office notified and emailed of issue) and went to deliver a M-Order payment on July-2nd at 445pm; now I get blamed with late fees for it, while GM refusing to accept responsibility they locked the main front door b4 5pm (door locked it means DOOR LOCKED and closed from biz hrs. even if she states was there until "5:30pm) -NO after hours Drop Mail Box whatsoever on premises for tenants lives/Job considerations (as in other communities) . -Online payments and secured funds only as methods of rent payment. The Money Cow is adapted to their needs, that's all they care. I work nights long hrs. and don't have the time to please these non-sense attitudes of 9-5 closed mentality and low Biz professional standards. They don't see, This is a humans business they're in, not a transactional.
• RM

  Rachel Muniz

  Jun 18, 2026
  5.0
  ⭐⭐⭐⭐⭐ I recently called to get some information for a friend who is planning a move to the area from California in the next few months, and I had such a wonderful experience speaking with Bri, the manager. She was incredibly kind, patient, and knowledgeable, taking the time to answer all of my questions and share more about the community. What really stood out was how genuine and welcoming she was throughout the conversation. Bri also mentioned that they host holiday events and activities for residents, which is such a thoughtful touch and something you don’t often find. By the end of our call, I felt excited to share everything I learned with my friend and encourage her to schedule a tour when she’s in town. Customer service like this makes a lasting impression, and Bri is a great reflection of the community she represents. Thank you, Bri, for your time and kindness. I truly appreciated our conversation! :)