Realty One of New Mexico

Reviews

• MM

  Mesa

  Jul 13, 2026
  1.0
  My so called realtor was never available , constantly apologized for not getting back to me . She failed to give basic information about permits and inspections that were supposed to have been done She flat out lied about certain aspects of the property and in the end , after promising to never give my phone number away, she did . Then because of lack of knowledge and understanding of the bare lot that has been damaged by previous owners , she failed to close the deal because of her lack or honesty and frankly, understanding of laws and land purchase , she gave out my phone number . She specifically said she would never do that. My experience with this agency? Dishonest, poorly trained , casual to the point where they really don’t care . My liaison there flat out said she was going away so wasn’t available . She referred me to an attorney and gave my phone number away. To be honest , I think she quit . Good for her . You go girl.
• FS

  Frank Spence

  Jun 6, 2026
  1.0
  I wish I could leave a negative but I can’t. Marie our real estate seems as to everything we were told by her was incorrect and she always had to get back to us with new information. We stated from the fact we wanted to sell as is, well 15,000 in our house still wasn’t selling. We had 3 different offers fall through as we kept asking her what we needed to do and she said the couldn’t tell us or didn’t know. Not once in this entire process did we ever feel we were looked after or cared about. We caught inspectors lounging around when they were supposed to be working, they never finished what they were inspecting and had to keep coming back etc. there was a nonexistent mold issue that 3 experts came out to say there is no mold, but the deals kept falling through. We put new appliances, garage door, hot water heater, swamp cooler etc, but after she guaranteed us the last time the buyers realized we were putting no more money in and we trusted her one more time the buyers came back with there is just so much wrong. We painted and fixed stucco in the front painted all trim and painted the inside and we’re even giving a $5000 credit for new flooring. We gave everything everyone asked for as she couldn’t close the deal. I have built houses and except for cosmetic issues I have no idea what the major issues were. I even spoke to my dad and he didn’t even understand it either. He told me it seemed like people were working together to get their friends more money to fix problems. I hesitated to believe at first, but I am 100% confident this is now the case. I would never ever work with them unless your replace and fix every single thing in your house. We feel betrayed and lied to at every turn. The only time anything happened is when we stated we were going with someone else. They will say they tried everything blah blah blah. In the end after doing nothing and us having to even keep correcting the wrong paperwork they kept sending they still want money like the money grubbing place they are. Don’t do it. I will make sure ALL my military friends and neighbors make sure never to use this money grubbing company. Even with my having to enter the hospital to deal with issues related to my PTSD to how stressful she made it and the fact I needed to be in Virginia for my dads 70th because he just had dealt with his second bout of cancer she played the victim. I rarely leave bad reviews, but this was a horrible horrible experience. It’s like she was working for everyone but us. Every offer was us giving more. Not once did she actually come back with something beneficial to us. She kept playing the we’ll the other family has been looking for houses and keeps getting turned away. I see why. They want a pristine house off the market. In the end when we went with someone else the only the cares about was getting her commission and not the lives she ruined of a 100% disabled vet. Most fake and disingenuous person I have met in sometime. They will get their money they are so desperate for, but they lost many potential customers we were going to send their way.
• KV

  Kelvin Villalobos

  Feb 27, 2026
  5.0
  We were the proud owners of a beautiful house in Rio Rancho , NM. We are thrilled to recommend Celeste Pacheco for her exceptional service in helping us buy and sell our home. From the very first meeting, it was clear that she was not only highly knowledgeable about the local market but also deeply committed to understanding our specific needs and preferences. Celeste was incredibly patient throughout the entire process, taking the time to explain every detail and guide us through all the complexities of home buying and 6 Years later selling. She provided us with insightful advice, ensuring we felt confident in every decision we made. What truly stood out was her professionalism, constant communication, and attention to detail. No question was too small, and she always made us feel like we were a a priority. Her expertise, combined with her personal touch, made what could have been a stressful experience feel seamless and enjoyable. There were so many times she selflessly helped us with issues not directly related to selling our home. She made us feel like true friends she was helping. I cannot recommend Celeste highly enough to anyone looking for a reliable, experienced, and genuinely caring realtor. We are forever grateful for her hard work. Neida & Kevin
• SM

  Stacy Miller

  Jul 6, 2021
  1.0
  Jason is by far, the absolute worst agent you can ask for, either as a buyer or seller. Watching his work, first hand, thru my daughter and son in law buying their first home, was excruciating. He is unethical in every sense, and crooked in his handling of documents, as well as relaying information. I have urge my daughter to report him to the Board of Realtors, hoping they investigate his shady practices. Look for a different realtor or "buyer beware "

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