The Waverly at Neptune

Reviews

• LW

  Lachelle Wallace

  Sep 15, 2026
  5.0
  I have had a wonderful experience living at the Waverly Apartment Complex! One of the things that stands out the most is how amazing, friendly, and welcoming the staff is. The ladies in the leasing office—Roxy, Patrice, and Lucy—are absolutely wonderful. They are super friendly, professional, approachable, and very receptive to any questions, concerns, or requests I may have. They genuinely make you feel heard and valued as a resident, and their willingness to help makes such a positive difference. I also have to give a huge shoutout to the maintenance team, especially Ivan and Terrence. These guys are truly remarkable! Whenever I put in a maintenance request, they come in a super timely manner and get the job done. They are knowledgeable, respectful, and seem to be able to fix just about everything. I really appreciate not having to wait forever when something needs attention. One experience that really showed me how dedicated they are to the residents happened when I accidentally locked myself out in the middle of the night. Ivan and Terrence did not hesitate to come and unlock my door for me. The fact that they were willing to help me at such a late hour really meant a lot and showed me that they genuinely care about the residents. Overall, I would definitely recommend the Waverly to anyone looking for a place to call home. Great staff, responsive leasing office, dependable maintenance, and people who actually care about the residents. Roxy, Patrice, Lucy, Ivan, and Terrence deserve recognition for the excellent job they do!
• PR

  Paola Rivera

  Sep 15, 2026
  5.0
  I can’t say enough amazing things about The Waverly at Neptune! From the moment I became a resident, the experience has been wonderful. The leasing office team, especially Lucy, Roxy, and Patrice, are absolutely outstanding. They are always so kind, welcoming, professional, and willing to help with anything you need. They genuinely make you feel valued and cared for, and you can tell they truly love what they do. I also want to give a huge shoutout to the maintenance team, Terrence and Ivan. They are incredible! They are always professional, respectful, hardworking, and quick to address any maintenance concerns. It’s such a relief knowing you have a maintenance team that actually cares about the residents and takes pride in their work. The entire team at The Waverly has made such a positive difference in my experience here. Lucy, Roxy, Patrice, Terrence, and Ivan are truly a reflection of what excellent customer service and a great community should look like. Thank you all for everything you do! ❤️
• NM

  Nancy Macrina

  Sep 13, 2026
  1.0
  My experience here at the Waverly has been far from enjoying a quiet life in and outside of my apartment. My son wrote his own review very very recently! All his comments and remarks are 100% true. If you read his comment someone wrote a five star on this property right after he posted his comment! I know to be true these five stars are asked by workers to give five star ratings because that has been asked to me in the past and I never did right a review because I would never give this complex a five star unless it was true from my heart! The past two years it has been nothing but hell for me, my son and my daughter but mainly myself! The complex recently installed cameras which do not record sound only surroundings outside of the apartments! We recently installed our own camera on our balcony and my son is in the process of installing a second one! A few months ago when I had to call the cops I had gone down to the office where I had asked for footage of the camera and I was told the officers have to retrieve the camera footage which I had asked the officer to do while he was here. The office tells you the residents cannot ask for camera footage, the cops have to get it!!! Again I had another incident happen here and I had gone down the office i had to call an officer for release of footage for me to the officer! Ivan was there and said he would take care of it and let me know he could email the police department and he said he would let me know! I still have his text messages,, but days went by and I never heard from him so I texted him, his response was he forgot! After that he texted me back saying I need a subpoena to get the footage, which I didn’t have to do the time before! I had to do all the work to write all complaints on a tenant log,, and got down to police department to retrieve all my records that had all complaints, time and day of every incident! Since my son wrote his truthful review, we brought what they needed which should be the job of the manager to log everything going on here that is ongoing for two years . When the office manager answered the door on Friday 9/11 she was the nastiest manager I have ever dealt with in any place I have rented from and it was apparent it was over the review my son recently wrote ! In the past he wrote a review and 10 minutes later the manager called me and begged us to remove it and she would take care of our complaints! We removed it to give Roxana a chance to work on the ongoing issues here which other people have also complained about as well. My son, my daughter and mostly myself have had enough! On Friday 9/11 my son recorded the entire conversation and after they noticed it was being recorded,, Patrice flipped out and the manager was even worse trying to remove us from the office which we had to give the paperwork to them that they are to lazy to post themselves!!! If ever anyone goes in the office be sure to record all conversations if you are going for an issue or complaint! Patrice lied to the manager when my son and I went into the office the day before on 9/10 and Roxana accused me of inappropriate things I said to Patrice which weren’t true because that’s why we had to record it because they lie to each other about issues! I know for a FACT Patrice and Lucy have talked to me about my downstairs neighbor with the ongoing issues! Patrice said the neighbor was sick in the head,, Lucy also added saying “Daddy pays everything for her” again it’s recorded!! They basically said as long as rent is paid the only way someone can be put out is due to rent , and if there was a murder on the property!!! They both have criminal backgrounds yet my neighbor got in with a criminal background and the guy that has threatened me on numerous occasions has more of a background than her! Residents are not allowed anyone staying in the apartment if not on lease! He was here 7 weeks,,, and is now back again the past week already! Another guy comes banging on all her windows all hours of the night and she doesn’t answer but wakes up my entire family! Read reviews on yelp!
• MC

  M. Conway

  Sep 11, 2026
  5.0
  The office is so nice and helpful - maintenance shows up when we need them quickly. Overall we are so happy we chose this apartment. Shopping across the street and so close to the beach.
• RM

  Robert Macrina

  Sep 10, 2026
  1.0
  I have lived here long enough to see a consistent pattern of poor management, neglected property conditions, and an unwillingness to address legitimate tenant concerns. For the past two years, I have experienced ongoing problems with a downstairs neighbor since she moved in. Police have been called on numerous occasions, and there have been repeated noise disturbances involving various visitors. On multiple occasions, an individual associated with the apartment threatened us. Management has been informed repeatedly, yet the burden continues to fall on residents to document incidents, contact law enforcement, and personally go to the police station while the leasing office remains largely passive. This is not an isolated complaint involving only one resident. Other tenants have also raised concerns about many of the same issues, including repeated disturbances and the tenant’s consistently disruptive and obnoxious behavior. When multiple residents are experiencing and reporting similar problems, management should recognize that this is a broader quality-of-life issue within the community, not simply a disagreement between individual neighbors. This is particularly frustrating because the lease agreement contains policies regarding resident conduct, noise, and disturbances. Policies mean very little when management appears unwilling or unable to enforce them consistently. The management office seems highly proactive when it comes to collecting rent on time, but noticeably less proactive when residents need problems resolved. That imbalance is difficult to overlook, especially considering the premium cost of living here. The condition of the property is another disappointment. Landscaping has been neglected for years. Grass is sparse or dead in multiple areas, bushes have died, and basic watering appears inadequate during the summer. Residents repeatedly hear that landscaping has not been addressed yet or that management is “working on it,” but after years of the same explanations, the results speak for themselves. Parking is equally frustrating. Residents with garages and designated parking privileges regularly occupy general resident spaces, leaving fewer spaces for tenants who do not have garages. Management appears to do little to regulate or enforce the parking system. Maintenance has also been disappointing and does not reflect what I would expect from a property charging premium rent. The larger problem is not any single issue. It is the recurring pattern: problems are reported, multiple residents complain, tenants are inconvenienced, explanations are given, and very little changes. For the amount tenants are expected to pay, residents should reasonably expect well-maintained grounds, dependable maintenance, sensible parking enforcement, consistent enforcement of lease policies, and a management team that takes legitimate safety and quality-of-life concerns seriously. Unfortunately, my experience has been the opposite. A professionally managed apartment community requires active stewardship of the property and meaningful accountability when residents repeatedly violate community standards. After two years of dealing with these issues—and seeing other residents voice many of the same concerns—I am deeply disappointed with both the condition of the property and the way resident complaints have been handled.

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