Associa Mid-Atlantic

Reviews

• AD

  Ape Dukes

  3 days ago
  5.0
  After multiple calls to the Association- Mid Atlantic. Kal was able to resolve an issue that I have been having since 2024 with my HOA payments. I am very grateful for her help.
• KK

  Karen Kohl

  Sep 25, 2026
  5.0
  Whenever i have a problem Kelly always answers my emails quickly and gets my problems fixed. I truly appreciate all her help.
• EB

  Elana Bogatova

  Sep 10, 2026
  1.0
  Absolutely unacceptable property management. For more than three months, our building has been without properly functioning common-area lighting, emergency lighting, and fire-alarm equipment. I repeatedly reported these serious safety concerns, yet they remain unresolved and I have not been provided with a definite repair date, inspection report, or meaningful explanation. The company has also failed to properly address damaged exterior siding and possible water intrusion, despite the obvious risk of further structural damage and future moisture or mold problems. These are not cosmetic complaints—they affect residents’ safety, the condition of our property, and my ability to sell my condominium. The life-safety issues have now been formally reported to Philadelphia 311. Based on my personal experience, communication from this company has been extremely poor, accountability has been nonexistent, and urgent problems are allowed to remain unresolved for months while owners continue paying substantial HOA fees. I would strongly warn any condominium association or property owner considering this company to investigate its responsiveness, maintenance history, and handling of emergency repairs very carefully. I will update this review if and when these documented problems are finally corrected.
• BV

  B V

  Sep 1, 2026
  1.0
  Incredibly frustrating experience getting a resolution to how my banking details is handled by the management company and their vendor (townsq). I’ve been trying to turn off autopay and direct debit for the last seven months. During that time, I’ve consistently been charged twice my HOA amount each month. Between my association, Associa Mid Atlantic, and TownSq, I’ve been repeatedly bounced back and forth, with each pointing me to the other. Also, for a period of 3 months, my direct debit information was used to pay for a property that wasn't mine - and the only recourse the association gave me was to dispute those payments. They took no steps to identify why this was happening and fix the issue. Clealrly someone in the office typed in my account number/routing number into someone else's account. They never took ownership of the issue and admitted that they made a mistake. Additionally, the association uses this app called townsq. The app appears to be broken on so many levels that it’s become a joke. Transactions from the past would randomly appear and disappear from my ledger, making it impossible to trust the information being displayed. I have screenshots. TownSq is a vendor chosen by Associa Mid Atlantic. Typically, when a business has an issue with a vendor, the business works with that vendor to resolve the problem on behalf of the customer. That is not what’s happening here. Instead, I’m being left to deal with the vendor myself while continuing to be charged incorrectly. Neither TownSq nor Associa Mid Atlantic has been able—or apparently willing—to fix the autopay issue and stop the duplicate charges. At this point, I’m extremely concerned about the fact that my bank information continues to be used to make these charges despite my repeated attempts to cancel autopay. I don’t know what the appropriate next step is, other than potentially closing the bank account associated with these payments. This has been a terrible experience month after month. I shouldn’t have to spend seven months trying to stop a payment that I never authorized to continue, nor should I have to act as the middleman between a company and the vendor it selected.
• MB

  Michael Brody

  Aug 20, 2026
  1.0
  HORRIBLE CUSTOMER SERVICE. IMPOSSIBLE TO GET IN TOUCH WITH AND GET HELP

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